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How to replace top-down training with collaborative learning (1)

Jay Cross

Companies rely on them to solve problems, delight customers, and stay ahead of the game. They have to keep up with a torrent of new products and services, not just their own but also their competitors’. But this way of learning – autonomous searching and social collaboration – has not yet been re?ected

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The Proof of Gamification

Growth Engineering

If you want to send a torrent of dopamine coursing through your learners’ brains then astound them with unbelievably exciting training. T-Mobile introduced gamified elements into their community platform for their customer care team. This is why everyone loves dramatic plot twists. 2: Oxytocin. Final Word. What does it say?