Collaborative Learning Communities of Practice Enterprise IM 
Jay Cross
DECEMBER 7, 2009
Collaboration gets things done and is the most powerful learning tool in the CLO’s playbook. Twenty years ago, colleagues at far-flung enterprises communicated by phone, mail and fax. For example, bloggers may not communicate well with IM users. The world moved at a slower pace. Coordination breaks down.
Tony Karrer
MARCH 3, 2008
Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. I discussed my experience from Collaborative Learning Using Web 2.0 is discoverable.
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