Collaborative Learning Cost Program Social Software 
Janet Clarey
APRIL 2, 2009
Goals pretty evenly spread among rapid e-learning (consumption and development), reduce costs, support informal learning, improve productivity. Other notes: Definition of social media vary among attendees (~160). Strategies: As part of a blended learning strategy. To provide a community for learning professionals.
Jay Cross
JULY 17, 2012
The Collaborative Organization 12. Collaborative Culture 15. Collaborative Motivation 16. Collaborative Infrastructure 17. Collaborative Learning 18. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. References 21.
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