Collaborative Learning Effectiveness Firewalls Social Software 
Janet Clarey
APRIL 2, 2009
Where we are today: Primary forms of social learning technologies used in corporations today appear to be e-mail, live online learning (Web conferencing), threaded discussion, and collaborative content development. Most learning professionals view social media as valuable to learners, and usage is growing.
Jay Cross
JULY 17, 2012
The Collaborative Organization 12. Collaborative Culture 15. Collaborative Motivation 16. Collaborative Infrastructure 17. Collaborative Learning 18. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. References 21.
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