Communication Communities of Practice Customer Service Enterprise 2.0 
E-Learning Provocateur
SEPTEMBER 3, 2009
But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. Suddenly Twitter comes into its own as an alternative communications medium. The latest warm & fuzzy activity undertaken by its staff for the community.
Tony Karrer
MARCH 3, 2008
Security - This is no worse than any other form of electronic communication. So, yes, you have to set up policies and alert people just like you do around any form of electronic communication (email, IM). eLearning Trends Enterprise 2.0 eLearning Trends Enterprise 2.0 is discoverable.
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