E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around? What an opportunity to win new customers! Active tweeting.

Twitter 198

Twitter Scanning Social Networks Business 198

Clark Quinn

MAY 17, 2010

On a recent night, I was part of a panel on the future of technical communication with the local chapter of the Society for Technical Communication , and there were several facets of the conversation that I found really interesting. The convener had heard me speak on the performance ecosystem (via Enterprise 2.0,

Performance Support 161

Performance Support Integrate Performance Enterprise 2.0 161

Tony Karrer

MARCH 16, 2009

In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

eLearning Learning Posts

NOVEMBER 2, 2010

Waiting For SuperExecutive: Why Executives Should Get on the Enterprise 2.0 That stated, the following thoughts entitled “Waiting for Superexecutive” is a call to action for executives to get on the Enterprise 2.0 It opens the doors to thousands of quick customizations. Basic Communications. Jay Cross, et.

Compliance Training 111

Compliance Training eLearning Strategy Custom eLearning Development Corporate eLearning 111

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Spending or Wasting Time on Web 2.0

Wiki 105

Wiki Web Social Networks Authoring Tools 105

eLearning Learning Posts

MAY 3, 2010

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 Enterprise 2.0 - do the tools really matter?

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

eLearning Learning Posts

MARCH 16, 2010

Virtual Team Management - ID Reflections , March 8, 2010 I recommend this simulation to all those who either are handling a globally distributed team or a project, and to all managers who feel that effective communication is one of the keys to business success. Customers are demanding more online delivery.

Blended Learning 43

Blended Learning Compliance Training Authoring Tools Instructional Design 43