Foching up social media

E-Learning Provocateur

Help them make the mental leap from what social media is currently being used for (at least in their world) to what it could be used for – particularly in terms of customer service, sales, marketing, public relations, communication, engagement, collaboration and innovation. social media adaptability enterprise 2.0 Aviation is a good sport, but for the army it is useless.

Foching up social media

E-Learning Provocateur

Help them make the mental leap from what social media is currently being used for (at least in their world) to what it could be used for – particularly in terms of customer service, sales, marketing, public relations, communication, engagement, collaboration and innovation. social media adaptability enterprise 2.0 Aviation is a good sport, but for the army it is useless.

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Business applications of Twitter

E-Learning Provocateur

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around? What an opportunity to win new customers! Suddenly Twitter comes into its own as an alternative communications medium.

Performer-focused Integration

Clark Quinn

On a recent night, I was part of a panel on the future of technical communication with the local chapter of the Society for Technical Communication , and there were several facets of the conversation that I found really interesting. The convener had heard me speak on the performance ecosystem (via Enterprise 2.0,

Web 2.0 Applications in Learning

Tony Karrer

Last week I presented a session at ASTD TechKnowledge entitled eLearning 2.0 - Applications and Implications. It could just as easily have been called Web 2.0 There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Web 2.0

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