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Top 3 ways an intelligent learning platform helps you implement your best customer service training ideas

Matrix

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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How to get everyone to write like Ernest Hemingway

Making Change

When we talk about writing style, we can get bogged down in personal preferences that are hard to communicate. It’s a much more practical guide, especially if you compare your score with that of familiar publications. Aim for a high score. The highest-circulation magazines tend to have the highest readability scores.

Wimpy 184
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6 Retail Sales Skills your frontline staff need to have

Disprz

While there is no formal definition of frontline workers in retail, they can be the traditional cashiers, salespeople, e-commerce sales agents, customer service on the phone, delivery agents in the new retail ecosystem. To this effect, your frontline workforce must be adept at various skills required in the customer interaction arena.

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Application of Gamification in FMCG Industry

Ed App

The advent of big data, geo-marketing, and local delivery models has brought smaller players into the competition. They have been able to provide the same wholesome customer buying and servicing experience as the big industry players. Gamification Retail Examples: Customer skill development. since 2008.

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Capabilities for HR Analytics Success (People)

Inquisiq

Only People Matter Whether you’re the CEO of Apple or the owner of a small local business, it’s widely accepted that your company’s success isn’t strictly driven by your product, your service, your brand, technology or IP – it’s differentiated by your employees bringing all of these components together.

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How to Create Interactive eLearning Simulations in 3 Steps

eLearning Brothers

At the end of this training, the learner should be able to deal with a customer complaining about poor customer service, for instance. Identify the most important points the trainee has to bear in mind while talking to a customer and making decisions. How will you comfort the customer? Configure the player.

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50 Ways to Lever Learning

The Performance Improvement Blog

Game –engaging employees in learning by applying principles of gaming (scoring, competition, rules of play, etc.) Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. to create an experience that is interactive and fun.