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Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training?

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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. “We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Whilst a variety of elements go into creating a successful business, customer service is center-stage and every interaction the company has with a customer can affect its bottom line.

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns. Non-Verbal Communication.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter. However, there is a variety of service roles that require remote access to online training materials.

Does Your Sales Team Have Bad CX Habits?

Litmos

We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Sales is where current challenges are discussed and in turn, promises are made. Those promises may be made with the best of intentions, but if your sales team doesn’t have a full understanding of the entire customer journey, it’s difficult to avoid over-promising.

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Easy Tips for Providing Excellent SMS Customer Service

Your Training Edge

Communication with your customers is key to building good relations. A good customer service often takes a company to scaling heights. Focus on providing instant customer service to your customers when they have urgent questions or any other technical queries. Customers do not only hope that their company will respond quickly, they demand it. SMS or text messaging is an effective way to take your customer service to the next level.

10 Sales Learning Platforms

Ed App

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. Fortunately, building and managing a continuous sales learning program is no longer a pain in the neck. Sales Learning Platform #1 – EdApp.

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How Sales Training Can Benefit More Than the Sales Team

Training Industry

Having a healthy sales culture means that everyone within an organization, whether they are on the sales team or not, is actively engaged in the processes and activities that result in increased sales effectiveness. It’s no surprise that providing sales training to more than just the sales team can greatly benefit a company’s sales enablement efforts. Then, your sales training program should reflect that mindset.

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10 Sales Training Topic Ideas

Ed App

Contrary to what people might think, sales isn’t as easy as it looks. There are certain responsibilities a salesperson has – may it be maintaining client relations or closing a deal – that your team must grasp to become effective in sales.

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Finally! A Brain-Based Consultative Sales Program

Learningtogo

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). Service from the Inside Out.

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Top 5 Call Center SAAS Products

Ed App

Whether you’re part of a small business or a big enterprise, you deal with numerous customer calls, emails, and website queries every day. Effectively managing these communication channels becomes difficult without proper customer support systems in place.

Guide to Create Perfect Retail Sales Training Programs

ProProfs

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. Such employees play a vital role in business growth and success by keeping your customers delighted. What Is Retail Sales Training? Did you know?

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4 Things Sales Enablement Specialists Should Prioritize in 2020

Zunos

When sales enablement first arrived on the scene, the strategy was defined as a content management strategy centered on a specific goal: To arm salespeople with the right content at the right time. . Today, content management is still a core component of any sales enablement strategy.

Training Alchemy: How Sports Teams Use Training to Achieve Success

Your Training Edge

Sports team training is no longer limited to physical training only – corporate-type training is being used today for both professional and amateur sports teams. When we think of training and sports teams, we usually think of physical training – the intense workouts, simulations, and training camps that put athletes into peak performance condition. One of the common training elements is communications training.

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40+ of the World’s Best Sales Training Programs to Get Your Team Into Shape

Sales Hacker

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! Only a team of superb talent can move your business ahead of the competition. The same calculus especially applies the sales team. Let loose a band of inexperienced, untrained, and desperate salespeople on the sales floor and you open up the floodgates of failure. DoubleDigit Sales.

Life in the Fast Lane: Training for the Automotive Industry

Litmos

And, that’s just in regard to non-customer-facing teams. Car sales demand that all parties at the dealership perform at their best because every deal is a major life purchase, fused with emotion. In the sales office?

Creating A High Conversion Sales Funnel Using Video

mysimpleshow

The sales funnel is a visual metaphor describing the steps your leads take from their first introduction to your business to their first purchase. As a result, improving sales funnel conversions can result in a big boost to your company growth.

6 Retail Sales Skills your frontline staff need to have

Disprz

Whether it be a sale or just introducing a new product, the frontline staff in retail are the first to interact with the customer. The image of a company or service is created based on how well-trained the team is and how sensitive they are to the customer’s queries.

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50 Ways to Lever Learning

The Performance Improvement Blog

Simulation – replicating real-life problem solving within a safe environment; for example, learning business acumen by working with a team to solve a typical business problem and receiving immediate feedback on their performance. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Team reflection – working with team members to find useful meaning in data about team performance.

5 Ways to Support Your Retail Reps Through The Holidays

Litmos

US eCommerce sales are projected to grow 18% to $710 billion this year, even as delivery time slows due to demand and other issues. Call center customer service reps have one of the highest turnover jobs in the world.

10 Training Tracking Tool Options To Boost Team Learning

Continu

Noted customers. Personalized interactions that foster team learning. Noted customers. Plus, administrators can create custom domains, logos, and themes with this training tracking tool. Integrates with services through Zapier. Noted customers.

7 Ways to Improve Team Morale in your organization

Learning Pool

And let’s not forget that that is what this is about – delivering great customer service. Morale is an input and customer service success is an output of this. Within a minute, morale is negatively impacted and the quality of the offer to the customers drops.

Customer experience isn't my job

Litmos

Is customer experience everyone’s job? Without leadership, customer experience is a nice idea but never executed. The best organizations focus on customer experience throughout the entire enterprise, not just in traditionally customer-facing roles.

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How to Create Interactive Content for Sales Enablement

Kitaboo

Interactive content is the new buzzword in communication with 88% of marketers saying that it helps them stand out from competition. Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. It is important to differentiate between content for marketing and sales enablement.

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Top 10 call centre training courses

Ed App

Using online services to train canter staff has numerous advantages, such as allowing staff the flexibility of doing the training on their own time, being able to track each trainee’s progress, allowing for more engaging learning activities, and affording more cost-effective training.

5 Integral Skills to Cover In Sales Manager Online Training

Litmos

In this article, I highlight five integral sales skills to cover in sales manager online training. . Sales Manager Online Training: 5 Integral Skills To Cover. Everyone says sales is the toughest job after motherhood. These are useful qualities to succeed in sales, and while many are natural talents, they can be improved through practice. This means anyone can rock at sales if they’re willing. A sales manager needs an extra skill set.

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How emotions influence education

Litmos

1.Emotions drive decisions for learners and customers alike. I would challenge the teachers and content creators among us to consider emotion in their course descriptions, course content and follow-up communications for learners. Customers also make decisions based on emotions. The employee trained to deliver that feeling and reinforce it would be ramping up the good feelings for the customer, and most likely leading to more sales for the brand.

How We Manage Our Remote Team (And 8 Tips for You)

Continu

Since we launched publicly in 2013, we’ve been a (mostly) remote team. We can recruit the best team members for our company, no matter where they live. But there are challenges that come with managing a remote team. Some of them are the same that you’d face with an on-site team. We’ve created a remote team with members across the world at Continu. Remote work adds a few complications: Communication. All of which have helped us build a great team.

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7 Reasons Why All Team Members Should Have Social Media Training

Your Training Edge

Social media training and a proper social media policy defines how your business or start-up will use these modern platforms to achieve its growth, marketing strategy and overall communications with customers and their wider target market. With all this being said, here are 7 reasons why your team needs social media training –. Behind your social media pages will likely be a small team of individuals. Your customers are on social media.

Modern Sales Training: Turning Learning into Currency

Litmos

Sales leadership is certainly cognizant of these benefits, as they continue to invest heartily in training. In 2017, the global market for sales training was estimated to be approximately $2.54B (USD). Interestingly, other research shows that sales training often represents the largest portion of total corporate training expenditures. Why Place Such Value in Sales Training? This applies whether someone is brand new to the sales game or has been at it for twenty years.

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Demystifying Sales Enablement: What Is It, Why It Matters, And How To Do It Right

Sales Hacker

To see what selling on steroids looks like, check out companies with the best sales enablement strategies. You’ll discover a lively place, with a lot of things — like revenue, productivity, and win rate s — going up, and a lot of things — like speed to revenue, sale cycle period, customer churn, and staff attrition rate — going down. It’s an up-and-down ride that moves the needle where it matters, driving sales teams to peak performance and customers to brand loyalty. .

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5 Online Sales Training Mistakes To Avoid

TalentLMS

Your sales team carries a great deal of weight on their shoulders, especially if they are aspiring to be top earners who contribute to your bottom line. As such, they need access to effective online sales training materials that build essential skills and keep them informed about the latest and greatest products. In this article, I’ll share 5 online sales training mistakes that you should avoid in order to drive your sales to an all-time high.

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Career Advice from the Pros: Starting a Sales Career in 2020? Do This

Sales Hacker

Sales development representative roles have grown 5.7X since 2012, according to LinkedIn’s State of Sales report. That’s a lot of new people entering sales! If you’re one of them, that’s both good news and bad: It means sales is growing, but you’re going to have a lot of competition getting started. How do you jump-start your sales career and fast-track success? Our question: “What is your best advice for anyone starting their sales career in 2020?”

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Growth Engineering & Game Win Award For Outstanding Customer Experience

Growth Engineering

We’re delighted to share this success with the marvellous team at GAME. GAME, working in partnership with Growth Engineering, have won the silver gong at the Customer Excellence Awards UK 2017 (CX Awards). They earned this prestigious award for using our gamified Academy LMS to deliver a training initiative that created an outstanding customer experience! Above all, the judges wanted to see initiatives that are making customers happy! ‘Tis the season to be jolly!