Communities of Practice Cost Effectiveness White Paper 
Jay Cross
FEBRUARY 17, 2013
Effective managers encourage their team members to buddy up on projects, to shadow others and to participate in professional social networks. Communities of practice. A Community of Practice (CoP) is a social network of people who identify with one another professionally (e.g. Learning is social.
Jay Cross
APRIL 16, 2013
Years ago a start-up commissioned me to write a white paper that would help put them on the map. I wrote the paper that follows. The start-up stiffed me but the paper morphed into the Informal Learning book. Informal learning is effective because it is personal. IBM white paper by Rob Cross.
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