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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

WELCOME TO EPISODE 19 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The Talented Learning Show main page. But what role does customer education play in this process? And it’s a lot of fun.

Smarter employee evaluation

Litmos

What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.

Want organizational improvement? Adopt a smarter approach to evaluating employees.

Litmos

What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.

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50 Ways to Lever Learning

The Performance Improvement Blog

In a learning culture , formal training is just one of many methods used to facilitate employee learning. This is a list of 50 of those methods. Mobile learning – a form of elearning that is accessed by a mobile device such as smart phone or tablet; can be anywhere, anytime.

10 Reasons to Join The eLearning Guild

Web Courseworks

I remember the days when Web Courseworks’ customers did not have online course instructional developers or designers and LMS administrators on staff. They have their regular speaker experts and their annual conferences, and they have their industry vendors who help support the community.

Where is L&D heading?

E-Learning Provocateur

The topic of the evening was Where is L&D Heading? and some questions were posted through by the attendees ahead of time, while others emerged through the discourse. Is the race to the bottom on time and price for degrees affecting employers’ perceptions of universities?

Who Needs Performance Support on Vacation?

ePath Learning

I recently cruised the Caribbean on one of the world’s largest ships. This performance support solution provided an interactive map; up-to-the-minute information on activities; a schedule of booked shows, mealtimes, spa treatments, and excursions; and much more!

7 big opportunities that MOOCs offer corporates

E-Learning Provocateur

Hot on the heels of my 5 benefits of open badges for corporates , I now present my 7 big opportunities that MOOCs offer corporates. Regular readers of my blog will know that I’m quite the MOOC fan. If you can think of any others, please let me know… 1.

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3 Ways to Level Up your eLearning Games

TalentLMS

G ames in the form of mobile applications or desktop games have successfully merged into the adult learning environment. While eLearning games received a considerable amount of resistance, they have proven their worth through superior learning achievement results.

eLearning for Travel Agents

TalentLMS

In fact, travel agents are beacons of knowledge on almost any wanderlust routes. Travel agents of today will show you the shortcut to a serene spot. Owing to the dynamic and evolving state of data in the tourism industry, the training and instant upgrade can be a challenge.

Social Learning: How to Build Conversations into Your eLearning Courses

Mindflash

One of the major problems with eLearning is that people cannot interact with each other. No matter how interactive you make an eLearning course, it is still a matter of a screen delivering content and a person consuming (reading, watching, listening, clicking, etc) that content.

50 suggestions for implementing 70-20-10 (3)

Jay Cross

Conversations are the stem cells of learning. Companies need to take advantage of the social nature of learning. Retention will skyrocket, and conversation will mitigate the boredom of most eLearning. Communities of practice.

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eLearning 101: How to Make an eLearning Course (Updated!)

OpenSesame

If you’re an educator, trainer or subject matter expert, you have an opportunity to develop new customers and audiences by developing online content that is accessible to anyone, anytime. We’re here to unlock the language and techniques of online learning for beginners.

Study: L&D Spending on the Rise

CLO Magazine

Money spent on training rose 12 percent on average in 2012, according to a new study, a sign that, amid greater financial stability, firms are focused on the development of their workforces. 22 Money spent on training rose 12 percent on average in 2012, according to a study by human resources research firm Bersin by Deloitte, a sign that, amid greater financial stability, firms are focused on the development of their workforces. companies spent an average of $706 per learner.

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Determinism, Best Practice, and the ‘Training Solution’

Performance Learning Productivity

Determinism is the philosophical idea that every event, including every human decision and action, is the inevitable result of preceding actions and that, given certain conditions, there is only one outcome. This is the positive use of determinism – repeatable processes, identical results.

People, Process and Product. P3 in eLearning

TalentLMS

Take charge of your organization’s learning needs before you appoint an external consultant. The best learning solutions developed for any company are the ones with intimate involvement of trainers and managers with the eLearning consultants. What type of communication do you expect?

Action Mapping for ELearning

eFront

You even have an effective community-of-practice style conversations under your courses. The ultimate goal of any eLearning course is to improve employee performance or change their attitude towards their job. The Four Steps of Action Mapping.

Should your corporate training strategy move to the MOOC?

Your Training Edge

A company’s training strategy usually comprises of four aspects: Identifying measurable outcomes. Monitoring the effectiveness of the training plan. It is purely based on your business goals and comprises of targets such as increased productivity, reduced attrition, improved customer service, etc. spends approximately $800 per employee annually, but this varies based on the maturity of the organization’s L&D function.

Five Must-Have Skills for Learning Professionals: An Update

Mindflash

Fueled by a personal quest to avoid professional stagnation and a desire to see our profession thrive, I’ve tried to write about useful, practical, and value-added ideas that learning professionals can put to use in their work today. It’s no different out of the classroom.

Proliferating Portals

Clark Quinn

Let’s say you are the Director of a company’s Education/Training department and you want to move more toward information learning. While your department creates online and classroom courses on how to use the company’s main products, you see the need for more advanced-level training. Do you move forward with yet another wiki site and not worry about all of the other internal wiki sites, intranet, and so forth? Tap into the knowledge of your groups.

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Summarizing Learn for Yourself

Jay Cross

I just copied a rough draft of my new book, Learn For Yourself , into a free summarizer. It’s all a matter of learning, but it’s not the sort of learning that is the province of training departments, workshops, and classrooms.

The Challenges of Executive Education

Training Industry

This “anytime, anywhere, any device” trend has entered the world of education. It’s an experience that has made me realize just how many challenges there are in the highly competitive world of executive education. These challenges include the transformation of the traditional learning model, the need to be agile and the existence of communities of practice. Today, we need to know everything, right away, at all times, whenever it suits us.

Jay Cross – Crystal Balling with Learnnovators

Learnnovators

Jay is the Johnny Appleseed of informal learning. Jay has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix. A champion of informal learning and systems thinking, Jay’s calling is to create happier, more productive workplaces. Jay works from the Internet Time Lab in Berkeley, high in the hills a dozen miles east of the Golden Gate Bridge and a mile and a half from the University.

People, Process and Product. P3 in eLearning

TalentLMS

Take charge of your organization’s learning needs before you appoint an external consultant. The best learning solutions developed for any company are the ones with intimate involvement of trainers and managers with the eLearning consultants. Khan (2004) of Khan Academy developed a list of foundational elements that combine to create a complete eLearning framework. People are the stakeholders as well as employees of your organization.

Stats on Workplace Learning

Marcia Conner

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ).

Informal Learning – the other 80%

Jay Cross

I’ll be leading a series of master classes on informal learning and working smarter in Europe. The people who create the most value are those who know the right people, the right stuff, and the right things to do. Extremism is rarely the answer to questions of human development.

Learning to Play by Ear

CLO Magazine

Citi CLO Cameron Hedrick didn’t always dream of becoming a corporate executive. He just loved jazz, and he took care of us,” said Hedrick. I didn’t have the skills for any of the roles in his department, but he connected me with another colleague who took a chance on me.”.

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Guff: a conversation in 3 parts. Part 1

Clark Quinn

A: “Yeah, I mean, learning’s learning, and who needs to make a ‘social’ out of it? A: “Oh, so you’re one of those, eh? We’ve got to adapt, innovate, create, we need to be faster than the rest. You’ve got to have the ‘total customer experience’ locked down, and that means optimal execution is just the cost of entry. Thriving is going to require continually introducing improvements: new products, new services.”. A: Looking up from reading. Guff!”.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

I am copying a discussion we have been having on LinkedIn as a part of the Training&Development group. The discussion that evolved has been one of the most insightful for me and I thought it should be shared with those who may not at present be a part of the T&D group on LinkedIn. What are some of the primary and secondary functions that a business expects from a learning consultant? 2) Understand the parameters of performance analysis.(KPI's

Informal Learning 2.0

Jay Cross

In the world of business, the era of networks is crowding out the Industrial Age. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers.

How to Become a Learning Organization (An Interview with Michelle Ockers)

Convergence Training

The video of the discussion is immediately below. Convergence Training : Hello, everyone, this is Jeff Dalto of Convergence Training, and we’re back with another of our semi-regular audio/web/podcast series. He was kind of visionary in his day.

Through the Workscape Looking Glass

Jay Cross

It’s the biggest frame of the big picture. I don’t use the word learn with executives, who inevitably think back to the awfulness of school and close their ears. The Workscape is a systems-eye view of the workplace. Scope of the habitat. Look at the flow of business.

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Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Day two of the Spring 2011 Chief Learning Officer magazine Symposium continued with more innovative learning strategies in Amelia Island, Fla. Bill Whitmore, CEO of AlliedBarton Security Services began the morning with a keynote on how to drive business performance through leadership branding. He mentioned leaders should be expected to drive performance and deliver people and that a brand is a reputation created by behaviors.

Global digital tribe

Learning with e's

If you are immersed in technology mediated communication, there are no apparent barriers to membership of your community of practice. It is your virtual community. Industrial society eroded the tribal gatherings of more primitive societies and redefined community.

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How to support informal learning

Jay Cross's Informal Learning

Cross is a champion of informal learning, Web 2.0, He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix three decades ago. I’m the Johnny Appleseed of informal learning. Interview.