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Five Must-Have Skills for Learning Professionals: An Update

Mindflash

Each week for the next five weeks, I will write a blog post on each of the five critical skills: business acumen, rapid instructional design, social/informal learning, enterprise 2.0 In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me.

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Business applications of Twitter

E-Learning Provocateur

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. What an opportunity to win new customers! The trick is to keep your tweets customer-centric instead. Active tweeting. Personal applications.

Twitter 198
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Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Situated learning (learning within context in a community of practice) grows thanks to augmented mobile reality. 10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%. The Future is Mobile 3. Open Educational Resources Matures 4.

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Learning and KM: Separated at birth?

Jay Cross

Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. Today, Enterprise 2.0 An unexpected surprise has been the enthusiastic adoption of the wiki by even the least Web 2.0 Want to see the best in Enterprise 2.0

KM 38
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Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. eLearning Trends Enterprise 2.0

Wiki 105
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Top 68 eLearning Posts from April - Hot Topics iPad Google Buzz

eLearning Learning Posts

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 Enterprise 2.0 - do the tools really matter?

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Through the Workscape Looking Glass

Jay Cross

It goes by many names, from Enterprise 2.0 Altimeter Group defines digital transformation as: “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.”* Enterprise social network. Subspecies.

Metrics 36