Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

WELCOME TO EPISODE 19 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The Talented Learning Show main page. But what role does customer education play in this process? And it’s a lot of fun.

Smarter employee evaluation

Litmos

What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.

Want organizational improvement? Adopt a smarter approach to evaluating employees.

Litmos

What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.

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50 Ways to Lever Learning

The Performance Improvement Blog

In a learning culture , formal training is just one of many methods used to facilitate employee learning. This is a list of 50 of those methods. Mobile learning – a form of elearning that is accessed by a mobile device such as smart phone or tablet; can be anywhere, anytime.

10 Reasons to Join The eLearning Guild

Web Courseworks

I remember the days when Web Courseworks’ customers did not have online course instructional developers or designers and LMS administrators on staff. They have their regular speaker experts and their annual conferences, and they have their industry vendors who help support the community.

Where is L&D heading?

E-Learning Provocateur

The topic of the evening was Where is L&D Heading? and some questions were posted through by the attendees ahead of time, while others emerged through the discourse. Is the race to the bottom on time and price for degrees affecting employers’ perceptions of universities?

Harnessing the power of SMEs for successful workplace training

Matrix

When I first started out as a corporate trainer it was very easy for me as I mainly focused on customer service courses and I had been a customer service representative with that particular company for a while. The role of the SME in e-learning.

Who Needs Performance Support on Vacation?

ePath Learning

I recently cruised the Caribbean on one of the world’s largest ships. This performance support solution provided an interactive map; up-to-the-minute information on activities; a schedule of booked shows, mealtimes, spa treatments, and excursions; and much more!

7 big opportunities that MOOCs offer corporates

E-Learning Provocateur

Hot on the heels of my 5 benefits of open badges for corporates , I now present my 7 big opportunities that MOOCs offer corporates. Regular readers of my blog will know that I’m quite the MOOC fan. If you can think of any others, please let me know… 1.

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Eight Leader Habits of a Learning Culture

The Performance Improvement Blog

These are behaviors ingrained in the routines and rituals of organizations that are continually learning and learning how to learn. Leaders in these organizations do the following: Send the message - Leaders communicate the importance of learning to the organization.

eLearning for Travel Agents

TalentLMS

In fact, travel agents are beacons of knowledge on almost any wanderlust routes. Travel agents of today will show you the shortcut to a serene spot. Owing to the dynamic and evolving state of data in the tourism industry, the training and instant upgrade can be a challenge.

Business applications of Twitter

E-Learning Provocateur

I had the privilege of facilitating one of the breakout sessions, which focused on the business applications of Twitter. We discussed a range of issues around this topic, and we generated some really bright ideas that I feel are worth pursuing in the corporate sector.

Social Learning: How to Build Conversations into Your eLearning Courses

Mindflash

One of the major problems with eLearning is that people cannot interact with each other. No matter how interactive you make an eLearning course, it is still a matter of a screen delivering content and a person consuming (reading, watching, listening, clicking, etc) that content.

3 Ways to Level Up your eLearning Games

TalentLMS

G ames in the form of mobile applications or desktop games have successfully merged into the adult learning environment. While eLearning games received a considerable amount of resistance, they have proven their worth through superior learning achievement results.

50 suggestions for implementing 70-20-10 (3)

Jay Cross

Conversations are the stem cells of learning. Companies need to take advantage of the social nature of learning. Retention will skyrocket, and conversation will mitigate the boredom of most eLearning. Communities of practice.

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eLearning 101: How to Make an eLearning Course (Updated!)

OpenSesame

If you’re an educator, trainer or subject matter expert, you have an opportunity to develop new customers and audiences by developing online content that is accessible to anyone, anytime. We’re here to unlock the language and techniques of online learning for beginners.

Study: L&D Spending on the Rise

CLO Magazine

Money spent on training rose 12 percent on average in 2012, according to a new study, a sign that, amid greater financial stability, firms are focused on the development of their workforces. 22 Money spent on training rose 12 percent on average in 2012, according to a study by human resources research firm Bersin by Deloitte, a sign that, amid greater financial stability, firms are focused on the development of their workforces. companies spent an average of $706 per learner.

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Determinism, Best Practice, and the ‘Training Solution’

Performance Learning Productivity

Determinism is the philosophical idea that every event, including every human decision and action, is the inevitable result of preceding actions and that, given certain conditions, there is only one outcome. This is the positive use of determinism – repeatable processes, identical results.

People, Process and Product. P3 in eLearning

TalentLMS

Take charge of your organization’s learning needs before you appoint an external consultant. The best learning solutions developed for any company are the ones with intimate involvement of trainers and managers with the eLearning consultants. What type of communication do you expect?

Should your corporate training strategy move to the MOOC?

Your Training Edge

A company’s training strategy usually comprises of four aspects: Identifying measurable outcomes. Monitoring the effectiveness of the training plan. It is purely based on your business goals and comprises of targets such as increased productivity, reduced attrition, improved customer service, etc. spends approximately $800 per employee annually, but this varies based on the maturity of the organization’s L&D function.

Action Mapping for ELearning

eFront

You even have an effective community-of-practice style conversations under your courses. The ultimate goal of any eLearning course is to improve employee performance or change their attitude towards their job. The Four Steps of Action Mapping.

Five Must-Have Skills for Learning Professionals: An Update

Mindflash

Fueled by a personal quest to avoid professional stagnation and a desire to see our profession thrive, I’ve tried to write about useful, practical, and value-added ideas that learning professionals can put to use in their work today. It’s no different out of the classroom.

The Coherent Organization

Jay Cross

Marked by an orderly, logical, and aesthetically consistent relation of parts: a coherent essay. Physics Of, relating to, or having waves with similar direction, amplitude, and phase that are capable of exhibiting interference. While I’ll focus on interchanges among Harold Jarche, Clark Quinn, and myself, as with everything at the Internet Time Alliance , the discussion bears the fingerprints of Charles Jennings, Jane Hart, and Paul Simbeck-Hampson as well.

The Challenges of Executive Education

Training Industry

This “anytime, anywhere, any device” trend has entered the world of education. It’s an experience that has made me realize just how many challenges there are in the highly competitive world of executive education. These challenges include the transformation of the traditional learning model, the need to be agile and the existence of communities of practice. Today, we need to know everything, right away, at all times, whenever it suits us.

Summarizing Learn for Yourself

Jay Cross

I just copied a rough draft of my new book, Learn For Yourself , into a free summarizer. It’s all a matter of learning, but it’s not the sort of learning that is the province of training departments, workshops, and classrooms.

Proliferating Portals

Clark Quinn

Let’s say you are the Director of a company’s Education/Training department and you want to move more toward information learning. Your vision is that once the wiki site is up for awhile, your instructional designers can take some of the knowledge that’s posted and create a job aid, reference document, and so forth that could be distributed more formally. Do you move forward with yet another wiki site and not worry about all of the other internal wiki sites, intranet, and so forth?

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Jay Cross – Crystal Balling with Learnnovators

Learnnovators

Jay is the Johnny Appleseed of informal learning. Jay has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix. A champion of informal learning and systems thinking, Jay’s calling is to create happier, more productive workplaces. Jay works from the Internet Time Lab in Berkeley, high in the hills a dozen miles east of the Golden Gate Bridge and a mile and a half from the University.

Portrait of a learning architect: Rob Bartlett

Clive on Learning

Throughout my book The New Learning Architect I take time out to look at real-life examples of great learning architects in action. Rob has achieved success by integrating formal and informal learning activities in pursuit of clear strategic business objectives.

Profile of a learning architect: Rob Bartlett

Clive on Learning

Rob has achieved success by integrating formal and informal learning activities in pursuit of clear strategic business objectives. The company has 1500 employees based in more than 100 offices across the country, with 600 based at the head office and around 1000 customer-facing.

Stats on Workplace Learning

Marcia Conner

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ).

People, Process and Product. P3 in eLearning

TalentLMS

Take charge of your organization’s learning needs before you appoint an external consultant. The best learning solutions developed for any company are the ones with intimate involvement of trainers and managers with the eLearning consultants. Khan (2004) of Khan Academy developed a list of foundational elements that combine to create a complete eLearning framework. People are the stakeholders as well as employees of your organization.

Learning Tools: Change Is Coming

CLO Magazine

The most significant of these tools are semantic systems, analytics and richer tracking mechanisms. Semantics offer an extra layer of detail for content being developed and accessed, adding machine-readable descriptions and more focus in the level of granularity in the content. Tighter definitions of the components and rich descriptions produce higher-quality elements and the ability to start delivering different combinations to meet different needs.

Informal Learning – the other 80%

Jay Cross

I’ll be leading a series of master classes on informal learning and working smarter in Europe. It’s all a matter of learning, but it’s not the sort of learning that is the province of training departments, workshops, and classrooms. Improving service and processes.

Guff: a conversation in 3 parts. Part 1

Clark Quinn

A: “Yeah, I mean, learning’s learning, and who needs to make a ‘social’ out of it? A: “Oh, so you’re one of those, eh? You’ve got to have the ‘total customer experience’ locked down, and that means optimal execution is just the cost of entry. Thriving is going to require continually introducing improvements: new products, new services.”. There are informal forms of learning that are just the aspects you need to get on top of.”.

Mapping mobile learning

Learning with e's

I have previously written on this blog about how mobile technology can give the edge and also about some of the social implications of learning on the move. All we needed was to reach a point in society where a critical mass of users was reached.

Learning to Play by Ear

CLO Magazine

Citi CLO Cameron Hedrick didn’t always dream of becoming a corporate executive. He just loved jazz, and he took care of us,” said Hedrick. I didn’t have the skills for any of the roles in his department, but he connected me with another colleague who took a chance on me.”.

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Observations from Supporting Performance with Learning – Learning Cafe Workplace Trends Forum

Learning Cafe

28 Learning professionals from a wide cross section of industries participated in the online Workplace Trends Forum on Supporting Performance with Learning. Peter Davis moderated the session with a expert panel comprising of.

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