Communities of Practice Emergent Forum Sun 
Jay Cross
MARCH 19, 2012
Clocks measure working hours instead of the sun. Railroads and communications links span the globe. Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Sensing patterns and helping to develop emergent work and learning practices. Competition fuels change.
Jay Cross
JUNE 28, 2009
But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. In an environment of continuous flow and interaction, there’s a need to consider an emerging metric: return on investment in interaction (ROII). Business results as defined in the previous paragraph are not long behind.
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