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Success Formula for Discussion Forums in Financial Services

Tony Karrer

I received a question this week related to Discussion Forums for Knowledge Sharing at Capital City Bank : I successfully launched a discussion forum for a small group of lending assistants within my bank. I’ve used examples from the lending assistants as well as other benefits of the tool to demonstrate how its use would benefit the bank and these work groups. They see the benefit of the tool in a strict learning environment, but have difficulty seeing its use in an expanded role.

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