Communities of Practice Expertise Knowledge Management Knowledge Work 
Jay Cross
AUGUST 7, 2009
In a networked corporation, there is scant difference between knowledge work and learning. Business success depends on them working together rather than as individuals. . • Put innovation on everyone’s to-do list. Enable workers to be all that they can be. Establish frameworks for continuous improvement.
Jay Cross
JUNE 28, 2009
At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. More analysis by more people.
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