Communities of Practice Firewalls Knowledge Worker vendor 
Jay Cross
APRIL 16, 2013
Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. Vendors don’t make money from informal learning. How workers learn now.
Jay Cross
JULY 17, 2012
Vendors churned out page-turners and shovelware. Unfortunately, workers avoided these awful courses whenever possible and training departments sullied their reputations. Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that.
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