Thriving in the Net-Work Era

Jay Cross

That led me to an article Harold and I had written on the demise of the training department. The Future of the Training Department. The latter 20th Century was the golden era of the training department. Before the 20th Century, training per se did not exist outside the special needs of the church and the military. Now the training department may be at the end of its life cycle. Before industrialization, work was local or industry meant cottage-industry.

Decisions, decisions. Business decisions.

Jay Cross

Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business. Behave like an officer of the corporation. It is equally vital to understand that different officers of your corporation will approach decisions about learning in very different ways depending on their circumstances. Knowledge Workers.

Not Your Father’s ROI

Jay Cross

The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. The industrial age has run out of steam. We are witnessing the death throes of management models that have outlived their usefulness. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI).

ROI 56