Communities of Practice Informal Learning Knowledge Work Outsource 
Jay Cross
AUGUST 7, 2009
Published in Chief Learning Officer, August 2009. Informal Learning 2.0. Networks reduce transfer costs to zero, enabling companies to focus on what they do best while outsourcing what others can do better. Corporate approaches to learning have to change, as well. Increasing customer loyalty though learning.
Jay Cross
MARCH 14, 2010
Here are some things one might add to any training director’s job description: • Supporting the informal learning process. Creating useful, peer-rated FAQs and knowledge bases. Supplementing self-directed learning with mentors and experts. Helping workers learn how to improve their learning skills.
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