Remove Communities of Practice Remove Knowledge Management Remove Knowledge Work Remove Sun

Not Your Father’s ROI

Jay Cross

The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. The industrial age has run out of steam. We are witnessing the death throes of management models that have outlived their usefulness. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI).

ROI 56