Jay Cross

APRIL 6, 2013

Knowledge work has evolved into keeping up and taking advantage of connections. A Community of Practice (CoP) is a social network of people who identify with one another professionally (e.g. Members of CoPs develop and share knowledge, values, recommendations and standards. Effective managers make stretch.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

AUGUST 7, 2009

In a networked corporation, there is scant difference between knowledge work and learning. Business success depends on them working together rather than as individuals. Industrial-age training required flocks of instructional designers to develop training programs and instructors to deliver them.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross's Informal Learning

FEBRUARY 16, 2009

ADDIE (analyze, design, develop, implement & evaluate) made it possible to manage the process of creating useful training programs systematically. It’s hard to argue with the concept of planning your work, then working your plan.) Old-style training enraged many managers because it was separate from work.

Instructional Design 46

Instructional Design Agile Instructional Instruction 46

Jay Cross

MARCH 19, 2012

Thousands upon thousands of trainers attended conferences to learn about new approaches like programmed instruction, behavior modification, roleplay, certification, CD-ROM, sensitivity training. Furthermore, given the increasingly reciprocal nature of knowledge work, they will have to know how to teach.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. More possibilities that may have been overlooked.

ROI 66

ROI Social Networks Network Authoring Tools 66