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Proliferating Portals

Clark Quinn

I hear it all the time: I ask “are you using portals?&# I use portal as the overarching term as well (also including discussion forums, blogs, profiles…). Typically, each business unit is providing a portal of their information for others to use. and the reply is “oh, yeah, we’ve got hundreds&#.

Portal 150
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At the edge

Clark Quinn

Communities of Practice served as a model for this thinking. Coaching also played a role in the case study Jane Bozarth provided. For an internal self-help solution, Allison Anderson developed a community of practice with events, portal, and a networking platform. The issue was solving workplace problems.

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Maximizing Your Learning Experience with Social Learning Apps

Instancy

Flexible Social Learning Toolbox Instancy provides a flexible learning experience platform that enables learners to design their learning portals to meet their unique business needs. Learners can design one or more learning communities with a built-in site editor.

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What does change(d) look like?

Clark Quinn

I’d expect to see more performance support, easily accessible via user-centric portals and search and delivered when and where needed. Similarly social would play a much more central role, arguably our first recourse. Managers would be playing a leadership and mentoring & coaching role rather than a directive role.

Change 173
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Starting from scratch

Clark Quinn

I decided to take this on, thinking about an org that was already in operation, with it’s goals, processes, and practices, and what I might do if I were to come in and get it going (with the support of the executive team to do what I thought was right). Another emphasis would be on developing individual capability for self-learning.

Cognitive 180
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70:20:10 Tech

Clark Quinn

We can also have a richer suite of coaching and mentoring happening through Communities of Practice, where anyone can be a coach or mentor, and be developed in those roles, too. We can look up information as well, if our portals are well-designed. Learner activity can be tracked, as well, leaving traces for later review.

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Yes, you do have to change

Clark Quinn

And that’s assuming courses are all the learning unit should be doing, but increasingly we recognize that that’s only a small proportion of what makes important business outcomes, and increasingly we’re recognizing that the role needs to move from instructional designer to performance consultant.

Change 196