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Starting a Customer Education Program: What You Should Know

Talented Learning

EDITOR’S NOTE: Occasionally, we invite learning community experts to share their advice with our readers. Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. Bad training is created quickly.

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Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

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My Customer Service Reps Are Better Than Yours

CLO Magazine

Working on the front line in customer service, whether in person or over the phone, can be tough. “No Customer service roles are a challenge to fill for those reasons. In the BPO space, employees work with customers all day long.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Be it building multiple online courses, imparting interactive learning activities, collaborating on online communities or social sharing, Moodle’s your platform! Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

to an already existing website, enterprise application or an online community. According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 Gamification employee training gamification gamification services gamified solutions

7 Reasons to Create Your First Online Course

LearnDash

Creating your first online course can have a significant positive impact on your business and career. They will help you to stand out from your competitors in your field, grow your business through course sales, and bring in potential leads for other services that you offer.

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The Benefits of Using a Customer-Oriented Learning Management System (LMS) Vendor

Gyrus

Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. You get an adaptable product that meets your business needs without the pain and expense of a customization.

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How to Create an Effective Refresher Training Course

LearnDash

You have to establish learning objectives , offer feedback, and build a community around the course—even if that community is a subset of your larger office culture. Maybe one year the focus is on customer service, another year it’s on security practices.

How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

The LMS Customization Trap: Why eThink Recommends Configuration Instead

eThink Education

It is an age-old question in the software industry… Do you need a heavily customized Learning Management System (LMS) that reflects your ideal business process flow, or are you better off adapting to an out-of-the-box product that meets most of your needs? Creating a Home for Learning.

6 Takeaways From Over 6000 Hours Of Custom eLearning Development

Adobe Captivate

This recognition coincides with completion of over 6000 hours of custom eLearning development by us and I take this opportunity to reflect on what has worked and what should be our focus areas in the future. Custom eLearning Development: 6 Takeaways From Our Experience.

Government of the Principality of Monaco Chooses Coorpacademy to Help Train its Community of Public Servants

Coorpacademy

For Frédéric Genta, Interministerial Delegate in charge of Digital Transformation in the Principality of Monaco: “In order for our public services to be a model in the digital world, we must help everyone, starting with our people in charge of carrying out our public policies.

3 Steps for Finding the Best E-Learning Service Provider

Frooxl

Choosing a service provider can be daunting. With many services, you can turn to Yelp or Angie’s List, and peruse a few dozen reviews. When choosing an e-Learning service provider, however, it’s not quite as easy.

The Skills Gap And What It Means For The 21st Century Financial Services Worker – an article from Jean-Marc Tassetto, co-founder of Coorpacademy, in Finance Derivative

Coorpacademy

Coorpacademy’s Jean-Marc Tassetto discusses the importance of cultivating soft skills and how financial services firms like BNP Paribas are leading the way in upskilling and reskilling their employees. ” […] “The financial services sector is not exempt from these trends. After all, superior customer service is quickly becoming an increasingly important competitive differentiator in the financial services field.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. So, why create video games to educate customers?

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. You’re creating chaos and disempowering your people.

Creating Conscious Capital

CLO Magazine

The global ride-hailing service will now offer access to a fully funded college degree for Uber Pro drivers — and their families. It’s interesting to see the shift from companies partnering with local community colleges to large online academic institutions,” Kelchen said.

The Importance of eLearning in Healthcare

Hurix Digital

The money saved can be invested to improve patient services. However, eLearning includes discussion boards for discussions with both external and internal communities. Here are the benefits of investing in custom eLearning courses for your enterprise.

5 Non-Financial ROIs of MOOCs

Your Training Edge

Improved customer service and reduced complaints. Creating a sense of community. ILT courses that involve group activities can result in improved teamwork, but the ability of MOOCs to create connections among people goes far beyond that.

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Growth Engineering & Game Win Award For Outstanding Customer Experience

Growth Engineering

GAME, working in partnership with Growth Engineering, have won the silver gong at the Customer Excellence Awards UK 2017 (CX Awards). They earned this prestigious award for using our gamified Academy LMS to deliver a training initiative that created an outstanding customer experience!

Immersing Learners in Engaging eLearning Assessments

eLearning Brothers

When effective, authentic assessments not only provide significant prompts to engage learners in the experience, they also help to equip learners with the skills they need to transfer their knowledge to the workplace or community where it is most applicable. Custom Solutions.

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

This includes customers, channel partners, contract workers and others who need product knowledge and skills. In contrast, customers and channel partners voluntarily participate in training. Join our upcoming LIVE webinar: Custom Learning Experiences: When No LMS Will Do.

Who Really Benefits from Volunteerism?

Obsidian Learning

The case for community engagement and outreach in corporate America. Business as usual” marks a win-win relationship for the company and the client; with the addition of a community service component, company employees and charitable organizations are implicated in the winnings as well.

Smarter employee evaluation

Litmos

It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. For instance, two different customer service employees might both rate as only average in helping customers. This then creates a basis for evaluation and development.

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Therefore, creating and selling courses online can be quite profitable with many professionals achieving 6- and 7-figure incomes. – How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. Health and related services.

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5 Reasons to Put Your Customers “In the Know”

Mindflash

But, companies are also creatively using online training to put external groups “in the know”, particularly partners/resellers/vendors and customers. A host of benefits can be reaped by consciously providing consumer education and community building opportunities through online training.

Have You Thought of Video-based Training for Your Customers?

CommLab India

Surely, this could be a great medium to attract customers too! Don’t you think, you could also use videos to inspire, engage, and educate your customers and help them solve their problems? However, there are many ways videos can be used to interact with customers.

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With a little help from our friends: the services we use to build our business

TalentLMS

In this post, we’ll have a look at a non exhaustive list of tools, products and services that our various teams use to get their work done. Their service understands developers needs — and that shows in every possible way.

Why You Need to Connect with Your Peers in the E-Learning Community

Rapid eLearning

I’m a big fan of community and how it helps us learn from each other. And that’s why community is so important for us. The Value of the E-Learning Community. Community isn’t content. Here’s one example of how this happens in the community.

How to Create Interactive eLearning Simulations in 3 Steps

eLearning Brothers

In this post, let’s take a glance at what creating a scenario-based training with TalkMaster might look like. At the end of this training, the learner should be able to deal with a customer complaining about poor customer service, for instance. Create scenes for feedback.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Community Forum. Content Creation Services. Custom Development Services. Custom Content Creation. Community Forum. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Create iPad e-Learning Content. Forum.

Want organizational improvement? Adopt a smarter approach to evaluating employees.

Litmos

It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. For instance, two different customer service employees might both rate as only average in helping customers. This then creates a basis for evaluation and development.

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The Simplest Way to Create e-Learning Content for the iPad

Trivantis

Community Forum. Content Creation Services. Custom Development Services. Custom Content Creation. Community Forum. Customer Support. The Simplest Way to Create e-Learning Content for the iPad. Create Mobile Learning Content for Smartphones.

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Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. And then after that, created and released my course on Udemy.