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LMS or LXP: The Case for Customer Service Training Technology

Wisetail

The post LMS or LXP: The Case for Customer Service Training Technology appeared first on Wisetail LMS & LXP. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

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Gamification in Retail: How to Improve Product Discovery and Customer Satisfaction?

Hurix Digital

As a result, businesses are seeking new and creative ways to engage and attract customers. It refers to using game-like elements to enhance user journeys, including customer satisfaction and product discovery. It includes fun elements, rewards, and challenges to attract customers and motivate them to explore products.

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Social Technology, Community Management & Organizational Development

Learnnovators

The diagram below by Dion Hinchcliffe is a succinct illustration of how digital technology has been and will continue to play a key role in bringing about this change. The diagram traces the evolution of different social technology and their potential to enforce and enable a deep change in how organizations function and their structure.

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Tips To Help Develop Employee’s Workplace Technology Skills

IT Training Department Blog

Employees need to know how to use technology. No jobs don’t rely on technology in one way or another. That means employees need to be well trained in company technology. That means investing in technology as well as investing in employees to use the technology properly.

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How learning technologies help improve employee productivity

Matrix

Employee productivity keeps things running smoothly within a business organization. High productivity has a positive impact on operational costs and customer satisfaction, which, in turn, affects the company’s bottom line. Productive employees also contribute to a great work environment and company culture.

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AI Conversations impresses at the Brandon Hall Excellence in Technology Awards 2023

Learning Pool

Launching AI Conversations, a generative AI offering that allows employees to practice challenging workplace conversations, in October 2023, we’re proud to have placed in two categories at the Brandon Hall Excellence in Technology Awards. It’s a breakthrough way for companies in any industry to ensure productive workplace conversations.