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Learning Pool celebrates five years of success at Stevie® Awards for Sales and Customer Service 

Learning Pool

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

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How Cultivating a Customer Community Builds Your Brand!

BrainCert

It's not just about the tasty coffee; it's about the community. The regular customers aren't just there to drink coffee; they're like a little family. Just like this coffee community, businesses need to create a sense of belonging and connection among their customers. What is a Community?

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Community-Based Learning for stronger learning connections

Learning Rebels

As organizational learning continues to evolve, it’s time to dust off a learning method that has the power to reshape how knowledge is cultivated and shared and addresses employee well-being : community-based learning. In the comments below, share how you are using communities in your organization to support learning and performance change.

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LMS or LXP: The Case for Customer Service Training Technology

Wisetail

The post LMS or LXP: The Case for Customer Service Training Technology appeared first on Wisetail LMS & LXP. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience.

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ansrsource Recognized on Training Industry’s 2023 Custom Content Development Watch List

ansrsource - Accelerating Better Ways to Learn!

Reinforcing our commitment to this goal is another feather in our cap: for the second year in a row, we have earned a spot on Training Industry ’s 2023 Custom Content Development Watch List. About ansrsource ansr source designs, develops, and delivers customized learning experiences with speed, scale, and sophistication.

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Why Customer Training is a Critical Component of Customer Community

Litmos

Customer service has undergone a transformation lately. According to a recent survey of support agents, customer expectations rose dramatically during the pandemic. Buyers expect prompt service, quick access to answers and troubleshooting, and to be able to reach representatives through a variety of channels.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

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