Social Media for Knowledge Workers

Tony Karrer

tools to improve your performance as a knowledge worker. That said, I thought it would be worthwhile for me to collect a few of the resources that provide good starting points that can help Knowledge Workers improve their performance using Social Media. Last week I had a presentation around using Social Media and Web 2.0 One of the questions that always comes up is: How do I find more information to help me get started?

LinkedIn Guide for Knowledge Workers

Tony Karrer

I do a lot of presentations where one of the topics is how to use LinkedIn more effectively as part of your knowledge work. Learning Communities List – Also learning communities including some LinkedIn groups. In most cases, I will ask for a show of hands: How many of you have a LinkedIn Account? Generally 50-70%. How many of you actively use LinkedIn? Generally down to 10%. How many of you get really high value from LinkedIn? -


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Shifting from Trainer to Community Manager

Bottom-Line Performance

After all, knowledge is one of the only renewable resources we have, and knowledge workers need to constantly replenish their supply of it. They are the Encyclopedia Britannica, the keeper of knowledge. Knowledge workers are constantly pursuing the information they need to perform their jobs. We need to shift our mindset from trainer to community manager. Cement the knowledge and make sure they know it for the long haul.

PKM and Online Communities Workshops

Jane Hart

Personal Knowledge Management (PKM) Workshop. If you are a knowledge worker then this workshop can give you a head start in better managing what you know and where to find it so you can get things done. Online Communities Workshop. This online workshop considers the general principles behind setting up and maintaining an online community - whether it be an online learning community or Community of Practice. Online Communities Webinar.

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About blogging, tunneling visions and knowledge entrepreneurship

Joitske Hulsebosch eLearning

Julie is doing research for the university of Amsterdam (VU) into (micro-)blogging as part of her PdD research about knowledge and power in the development sector. This research had the goal to investigate how knowledge related to a shared organising vision (in this case (ICT4D, about ICT for development). Blogging may hence be an important activity for professional development of knowledge workers and can help develop their professional identity.

Networks and Communities

Tony Karrer

Mercenary Rationale for Network Work & Learning As I discussed in Evaluating Performance of Concept Workers , evaluating the performance of a concept worker is difficult because there's no right answer and most often the evaluator knows less about the subject than the worker. Thus, the bottom line in evaluating a concept workers performance is by looking at: Was a reasonable process used? How would this compare to results from other concept workers?

Lurking is Not a Static State

ID Reflections

Lurking and its role in communities has been on the forefront of my mind for the past few days. It has received a lot of attention in the past from the thought leaders in the realm of learning and the role of communities in personal as well as organizational learning. I have recently taken on enterprise community facilitation and was curious to see how people are interacting on our enterprise collaboration platform. This is especially true of communities in enterprises.

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I Believe in the Importance of a Personal Learning Network

Tom Spiglanin

Still others were from the perspective of the educational community and how PLNs can replace formal education. There was even one prominent source that described a PLN as a community of practice, which it clearly is not. A community of practice is a group of people who share a profession or field of practice. You can join a community and might then learn within that group, primarily in your shared field of practice.

Insight Curation: Are We Accelerating or Protecting Productivity?

Living in Learning

By now content curation is a well-known activity that is credited for saving time in the search, retrieval and distribution of bulk knowledge/information. The quality of those well-intended distributions, often via email attachments, or postings to knowledge bases, or communities of practice forums, or corporate shared drives, or SharePoint…or…or…or…are somewhat scattered.

LearnTrends: Microlearning

Experiencing eLearning

Microlearning – the learning that results from “micro” content published in short form and limited by the software and devices used to view it – offers alternatives to traditional development methods for workers who deal with web-based information as part of their job. Specifically focusing on OTJ skills & knowledge. Focused on knowledge workers–people who use digital info in their jobs. not knowledge workers. First step: build a community?

The Inimitable Jay Cross

ID Reflections

I understood the concept of workscapes for the first time: A workscape is a platform where knowledge workers collaborate, solve problems, converse, share ideas, brainstorm, learn, relate to others, talk, explain, communicate, conceptualize, tell stories, help one another, teach, serve customers, keep up to date, meet one another, forge partnerships, build communities, and distribute information. ~

From Learning Management to Personal Knowledge Management

Jane Hart

If you want to grow as a person and a worker and if you want to gain skills that will help you take that next step in your career, you’ll probably have to learn those skills on your own. But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development.

Taking Stock and Making Choices: Working from home and other such stuff

ID Reflections

To be connected to colleagues and co-workers, be in office as much as possible. Work —complex knowledge work requires solitude as well as collaboration. Ever since I started working primarily from home, I realized (even more so than before) the importance of online communities—within my organization and without. Without the support of various online communities, I doubt if I would have had the fortitude or the skills required to do my work effectively.

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Asana’s Joshua Zerkel reveals the secret to truly working smarter, not harder


As the Head of Global Community at Asana, Joshua Zerkel is no stranger to the realities of what distractions at work and a lack of productivity look like. “In fact, the average worker wastes one hour, four minutes daily due to distractions.”

From “learning technologies” to “social technologies”

Jane Hart

Social technologies now play a big part in everything we do, and it is quite clear that many knowledge workers use a variety of social tools and networks not only to help them get work done, but also to learn efficiently while on the job. I used WordPress and Buddypress to power my Social Learning Centre and this has enabled me to offer a number of different types of collaborative learning activities, as well as support informal communities.

5 ways the talent experience is fundamentally changing

CLO Magazine

Besides imparting requisite knowledge, this type of pre-boarding experience is inspiring and instills a culture of curiosity and learning on day one. Single entry door to all knowledge and learning. Hoarding knowledge creates huge operational disruption when experts leave.

Defining the modern learning suite

Learning Pool

Businesses that have large numbers of tech-savvy knowledge workers may be more driven by the employee experience and the need to support self-directed learning.

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Pearson Partners with mLevel to Increase Student Engagement in Business Education


We are well into the knowledge-worker era, and for today’s graduates we have a social responsibility to ensure that learner gains translate directly to employability skills of the 21st century workplace. Our partnership contributes to this cause by fostering decision-making skills, as well as skills around knowledge transfer and application in what is a dynamic and fun learning environment.”. “We Recap from: PRWeb’s Press Release.

14 Best Ways for Employers to Develop Their Employees

Your Training Edge

Thanks to reporting tools that are featured in LMS software solutions, organizations can monitor and track training in real time, identify knowledge gaps, and tailor the learning experience for groups and even individuals. There are many community colleges and universities offering various business programs in afternoons and evenings. Make your L&D department assess the knowledge gaps and launch a survey. This ensures that the knowledge vital for success gets passed on.

The year’s top posts on Working Smarter

Jay Cross

The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” ” Knowledge. 5 characteristics of how Knowledge Workers like to learn at work JANE HART | THURSDAY, APRIL 25, 2013. Blogging Community Complexity Design Just Jay MOOCs Working Smarter 2013 is over for everything but the holidays so I’m posting this list of the top 50 blog posts on Working Smarter this year. Here’s how they were selected.

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Social Learning: what actually is it?

Jane Hart

It acknowledges that learning happens with and through other people, as a matter of participating in a community, not just by acquiring knowledge.” Social learning combines social media tools with a shift in the corporate culture, a shift that encourages ongoing knowledge transfer and connects people in ways that make learning a joy.” ” “Social learning is how groups work and share knowledge to become better practitioners.”

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. I firmly believe that all management and workplace learning professionals need to be constantly looking at how we can improve the performance of knowledge workers. However, when we look at concept workers, workplace productivity seems to be a fairly limiting phrase.

Quotes and excerpts on the need for Learning 2.0 from the Best of T+D: 2007-2009

ID Reflections

Excerpts from the Best of T+D | 2007 - 2009 Harold Jarche in Skills 2.0 : As knowledge workers, we are like actors--only as good as our last performance. Shaffer in How Computer Games Help Children Learn (quoted by Harold Jarche in T+D) Creativity is a conversation--a tension--between individuals working on individual problems, and the professional communities they belong to. In a knowledge economy, the individual is the knowledge creator, and relationships are the currency.

Re-imagining Work & Learning in a Networked World

ID Reflections

Over the next two decades we can expect the knowledge of the world to be digitalised, with an exponential rise in user-generated content, "wise-crowd" application and open innovation applications." IMHO, the shifts and their impact delineated above will enforce and require collaboration -- between individuals, among organizations, between individuals and organizations, among project teams and communities of practices, and such. "The nature of work is changing.

After COVID, Reskilling Women is National Priority


Retraining workers post-pandemic has become part of the national conversation in the United States. Suddenly certain workers were classified as essential; many people had to learn to work from home and whole sectors, which required in-person interaction, suffered.

PlatCore’s Top 5 Moments of 5 Years


As a way of celebrating the amazing team and community that have seen us through, I wanted to share some moments of these last 5 years together. ServiceNow showcased our app on the Knowledge show floor – giving us exposure to thousands of attendees.

Demystifying Working Out Loud

ID Reflections

“When people leverage collaboration platforms to contribute and to build relationships, that appeals to their intrinsic motivators of autonomy, mastery, and relatedness. ” ~ Working Out Loud-Better for You; Better for the Firm Working out loud has been steadily gaining popularity and has become a topic of conversation on many forums including the Facebook community of the same name.

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The Future of Work and Learning

The Performance Improvement Blog

Chris Jablonski, in a ZDNet post titled, 5 trends driving the future of work , describes five major ways in which work is changing: More independent workers (one estimate is 20 million by 2013) – These are the independent consultants, contract workers, free lancers, free agents, and temps who cycle in and out of organizations in a constant flow. Co-working is more about community than entrepreneurism, although it is some of both.

List to Learn, Learn to List

Kapp Notes

Apparently one BIG question is not enough for the learning and development community. I don't totally agree that work and learning are exactly the same, there is some overlap but there are specific things workers need to learn that do not result in a direct work product. For example, a knowledge worker may need to learn how to write a report more effectively but still may produce a report (work product) on time for the boss by working on the weekend.


Clark Quinn

It came up in the Corporate Learning Trends conference last week that one person was responsible for knowledge workers who were, as she claimed, passive learners. As we talk more about creating communities where learners work together, we should not take learning skills nor epistemologies about learning for granted.

Connecting ‘Suddenly’ Remote Employees Through Learning


As knowledge workers are being forced into remote positions, they still need a direct way to connect with the company and their co-workers. Community . What are my co-workers’ learning? . I write this in the middle of uncertain times.

Collaboration: A mantra that makes work play!

ID Reflections

Background: I think most knowledge workers approach work from two perspectives. The paper also examines Community Collaboration and Network Collaboration. Knowledge of each other’s work, communication and learning styles. The Role of Leadership Leadership is a keystone for establishing supportive collaboration cultures, especially in teams and communities.

Learn Trends 2008 - Free

Tony Karrer

Speakers and topics include: Alvaro Fernandez: Brain Fitness for Peak Health and Performance Dave Gray: Visual Literacy, Learning Innovation Kevin Wheeler: The Future of Talent Dave Pollard - Working Smarter: Improving the personal productivity of knowledge workers.

Trends 101

Gamification of the LMS – A Step Towards Evolution of the Modern LMS


Today, the majorities of employees are or aspire to become knowledge workers. Within a community, the users who post the most relevant questions (and get the most responses) get the ‘Top Contributor’ status – which is visible to all users within the group and visitors as well. The changing face of corporate learning has brought in a massive shift from how LMSs were perceived by the early adopters.

20 Awesome Quotes From Jay Cross


Jay has been an icon and a huge source of inspiration to most of us in the learning community. This is a knowledge economy. ”. “ Millions of knowledge workers and their managers have been told they are responsible for their own learning but have no more idea what to do than the dog who got on the bus (Now WTF do I do?). ”. “ The news of Jay Cross’s passing away on 6th November came as a bolt from the blue to his scores of admirers.

Too Much Information or a Skills Gap

Tony Karrer

It's a big skills, knowledge, performance gap – see Work Skills Keeping Up. And I personally believe that it's a big mistake to Not Prepare Workers for Web 2.0. I try to address this through posts such as: Tool Set LinkedIn Guide for Knowledge Workers Top-Down Strategy Better Memory Information Radar Processing Pages with Links Networks and Learning Communities Collaborate Twitter as Personal Work and Learning Tool Search I look forward to collaborating on this very important topic.

Success Formula for Discussion Forums in Financial Services

Tony Karrer

I received a question this week related to Discussion Forums for Knowledge Sharing at Capital City Bank : I successfully launched a discussion forum for a small group of lending assistants within my bank. In terms of finding people with experience on this, my first suggestion was using LinkedIn and particularly looking through LinkedIn Guide for Knowledge Workers , LinkedIn for Finding Expertise , and Searching for Expertise - LinkedIn Answers.

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Network Skills

Tony Karrer

I personally believe that one of the areas where learning professionals need the most help is how communities and networks impact learning and building individual and facilitation skills around these: Knowing how to individually leverage Network Skills and Communities to help with work and learning tasks Community and Network Facilitation Skills to help others learn and work using networks and communities In my post Networks and Learning Communities , I looked a bit at this topic.

Online Coaching

Tony Karrer

As I've said many times, for concept workers work and learning are inseparable. For a knowledge worker, generally its something like the start of a new project or a new kind of situation that sparks the need for learning. Role of Learning Organizations The learning organization's role is to provide support to these workers/learners as they hit learning ignition points. Again, you can go back to Networks and Learning Communities to see quite a bit about all of this.

3 Corporate Training Program Trends in 2021: What Top Organizations Are Doing to Build Resilience


Companies everywhere have systems in place to get new employees familiar with policies and procedures, and additional training keeps seasoned workers familiar with changes in governmental requirements, shifting cultural landscapes and advancing technology specific to the company’s business.