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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like many bosses, Jon Kaplan thought he was a good leader. The results seemed to prove it. He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. The only problem? What he did in response catapulted his career forward and led to some of the learning organization’s greatest successes.