Top Refresher Resources To Bridge Knowledge Gaps
Memory is a tricky thing. Ideas have a tendency to gather dust if they’re left sitting on the shelves instead of actively recalled. As such, you need to provide your employees’ mental schema with a little nudge to improve knowledge retention. The key is to give them bite-size bursts of information that’s engaging, so that they remember the takeaways without being bored to tears. Here are some refresher resources to include in your compliance online training program. Spoiler alert: they’re cost-effective and may even be (dare I say) enjoyable for your remote workforce.
7 Ways To Refresh Compliance Know-How And Increase Engagement
1. Safety Training Scenarios
Who doesn’t love a compliance branching scenario that imparts vital health and safety know-how? Well, probably your employees. However, adding memorable characters, realistic backdrops, and practical challenges can turn things around. The key is to offer your employees refresher scenarios that show them the error of their ways with subtlety. For example, what happens if they forget to put up a sign after cleaning up a spill. Don’t incorporate too many decision-making paths, as you want your refresher resources to enable them to quickly reinforce their knowledge.
2. Company Policy Checklists
Sometimes employees just need a quick checklist to help them remember the core company policies and avoid mistakes. Such as what not to wear on the sales floor. Or how to handle the sales process according to company protocols. Create bite-size checklists that recap the basics and walk them through every step of the procedure. You can even include images or links to additional online training resources if they want to follow-up on their own. Another way to enrich your checklists is to transform them into clickable maps. They have to navigate through the various destinations to recall each sub-topic. Which may even tie into a badge or points (gamification for the win).
3. Task Tutorials
Develop video-based task online training tutorials as refresher resources that explore every stage or step of the process. This approach offers them a visual example they can follow on-the-job. Make sure it’s mobile-friendly so that they’re able to use it during their moment of need. You should also give them complete control of the playback in order to repeat steps. An effective compliance task online training tutorial emphasizes practical application over theory. Identify common employee sticking points and then develop videos that address related skills or knowledge gaps. For example, your warehouse department has a recent spike in on-the-job injuries. Thus, your online training tutorial can cover proper lifting techniques and safe handling procedures.
4. Do And Don’t Infographics
More often than not, employees aren’t trying to be rebels. They aren’t breaking the rules because they want to push your proverbial buttons. It usually boils down to a lack of awareness. They simply don’t know right from wrong when it comes to protocols and policies. However, uploading do and don’t infographics to your compliance training LMS can give them a memory refresher. Such as the correct and incorrect way to handle a customer complaint. Or things to do (and avoid) during an emergency.
5. Anti-Harassment Anecdotes
Compliance training course refresher resources don’t have to be all about facts and figures. In fact, you up the emotional ante by including anecdotes that teach them a valuable lesson. For example, the narrator talks about how they were harassed by a co-worker, how they responded, and how it made them feel. Corporate learners get a whole new perspective and are able to experience anti-harassment policies in action. The anecdotes explore the human element of compliance online training. Giving them the opportunity to jog their memory banks on a more personal level.
6. Diversity Training Simulations
Another great way to refresh employees’ memory while immersing them in a different point of view is simulations. Particularly, diversity simulations that allow them to apply what they’ve learned and expose them to a variety of personas. Personas who have unique backgrounds, needs, and character traits. For example, the activity involves a challenging co-worker who asks for their help during a sale. The corporate learner must work with their virtual peer to overcome the issue and get them back on track. All the while, respecting their opinions and emotions to avoid embarrassment and provide support. Simulations drive the point home and make diversity training more relatable. Employees are able to see how their actions and decisions impact others (good or bad).
7. Knowledge Gap-Gauging Pop Quizzes
Some employees may not be aware that it’s time to refresh their memory. Thus, adding self-assessments to your compliance online training course can disclose the gaps discreetly. For example, the pop quiz lets them know that it’s time to retake the safety training course. But even the pop quiz, itself, can be an effective knowledge refreshing resource. Employees must dig into their mental schema to find the answers, which gets the gears turning. You should also provide immediate eLearning feedback and point out where they went wrong. Which enables them to quickly address the issue and correct mistakes before it’s too late. For instance, when they’re on-the-job and suddenly forget how to tackle a compliance task.
Conclusion
These top refresher resources jog the memory and prompt employees to apply what they’ve learned. Giving them the opportunity to improve comprehension and long-term retention. They can rely on these moment of need tools to get them through challenging tasks and avoid the most common mistakes. As well as quickly recap the dos and don’ts for the most costly compliance issues and gauge their own areas for improvement. You can even include anecdotes and personal examples to shed a more emotional light on the topic. Especially if it involves more sensitive subject matter.
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