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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. When used to index against peers of the same size, ARPAR can help track the performance of other revenue-generating activities from a hotel, such as restaurant operations, casinos, banquets, and conferences.

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. What exactly makes this conference so successful? We cover it all… KEY TAKEAWAYS: For rapidly growing companies, strong customer communication is vital – not just to help users gain value from your products, but also to keep them onboard with your evolving roadmap. . It’s a broad scope – more than we expect any individual customer to digest.

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How to Accelerate Sales Productivity for Financial Services

Allego

The determining factor behind these selections is that such expenditures will either make their products, services and people more relevant to their end markets or make their overall efforts more effective in growing baseline revenue. Coaching & Feedback Financial Services

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training. Sadly, our industry focuses on “corporate learning” that helps the sales rep or the support technician, but neglects the needs of the customer. What should the customer know, do, or believe?

How are LXPs Suited to Provide Customer Training?

Origin Fractal LXP

Creating a new product or service takes tremendous effort. The following article is a summary of the Craig Weiss webinar titled “ Are LXPs Suited to Provide Customer Training ?”, Why Customer Training? Enable the customer to choose what they want to learn”.

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Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. As Ivan showed us in this webinar, improv is about working with what your partner gives you to create something great by saying “yes, and…” to the prompts or story they’re telling you. eLearning Brothers Custom Solutions team does just that.

Custom In-House Training Methods

Unboxed

Custom In-House Training Methods. Below are some of the advantages and disadvantages, as well as information on how you can create an effective in-house employee training plan. Business owners don’t have to worry about paying for employees to attend an off site training conference. One of the most well-known drawbacks of in-house training is the increased burden it creates for administrators. Invest in Custom Employee Training Today.

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. You will do well to include lots of personal details of the customer to make it realistic and interesting. Identify the Potential Customer. Yes, you can have many customers but the idea is to know which one to pick.

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Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

eLearning Innovation at PayPal

eLearning Brothers

Misty Harding, eLearning Brothers, and Stephen Dornsife, PayPal, joined us on the eLearning Rockstars stage at DevLearn 2017 and illustrated, with specific examples, the success that PayPal has been enjoying in each of these areas through creative design and innovation via award-winning products created in partnership with eLearning Brothers Custom. Interested in what Misty and the rest of the eLearning Brothers Custom team can do for you? Custom Solutions.

4 Best Practices for Planning a Next-Gen Sales Conference

Allego

As her team began planning the company’s annual sales conference, King knew they needed to rethink the meeting to prepare reps better. King evolved the conference with the help of two key technology and content partners. The Conference: Learner-Centric For Long-Term Results.

eLearning Conferences

Tony Karrer

Once again, Clayton Wright has been nice enough to compile an incredible list of conferences focused on use of technology in learning. Please note that events, dates, titles, and locations may change; thus, check the specific conference website. No liability is assumed for any errors that may have been introduced inadvertently during the assembly of this selected conference list. crw Another source of major eLearning conferences is: Tom King's eLearning Google Calendar.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world. Back in 2011, Carl Knerr was the Services Director at Avaya. At a glance.

Training Vision 3: What Are Your Best Customers Planning?

Your Training Edge

Summary: Training in the current environment is very much like sales, so it is absolutely necessary to find out what your best internal customers are planning for the upcoming year. In the current environment, it’s a good idea to manage your best internal customers just as a sales manager would manage that pipeline. And even more importantly, this contact serves to solidify your relationship as a solutions partner and not just a service department.

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Takeaways from the 2020 CSUN Assistive Technology Conference

The Learning Dispatch

Last week I was at the CSUN Assistive Technology Conference, presenting a workshop (with Jennifer Chadwick of SiteImprove) on accessible elearning (the resources are available on Microassist’s website.) Visit Microassist’s CSUN Events page for more resources from this year’s CSUN Assistive Technology Conference. From Dave Pell, a list of online education companies that are making some or all of their services available for free.

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year. For our customers the GETOGETHER was also an opportunity to meet each other, share ideas and see how others use Growth Engineering’s products, such as the Academy LMS.

Creating Conscious Capital

CLO Magazine

The global ride-hailing service will now offer access to a fully funded college degree for Uber Pro drivers — and their families. Starbucks’ CEO Howard Schultz came up with the idea after meeting the head of ASU at a conference on solving 21st century problems, explained Phil Regier, dean of educational initiatives and head of ASU Online. Howard’s vision for the company has always been about creating amazing interactions between customers and baristas,” Regier said.

Lectora User Conference Showcase: Ellen St. Pierre

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Ellen St. Pierre’s session on May 23 at the Lectora User Conference to learn how you can take advantage of these familiar objects to create meaningful social interactions with your learners. Create iPad e-Learning Content.

Make e-Learning Magic Happen at the Lectora User Conference

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Make e-Learning Magic Happen at the Lectora User Conference. The 2013 Lectora® User Conference will be here before you know it! See why the Lectora User Conference is the best value in e-Learning: e-Learning Breakout Sessions. Create iPad e-Learning Content.

Your Culture Needs More CX Training

Litmos

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products. From The C-Suite Challenge, 2019 : “Worldwide, CEOs agree they need to address the shifting customer landscape. Customer Experience Requires Everyone IN.

LIVE from the Lectora User Conference: Keynote Jeremy Gutsche

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. LIVE from the Lectora User Conference: Keynote Jeremy Gutsche. Jeremy Gutsche had the audience on their feet as he kicked off the 2012 Lectora User Conference with his thrilling opening Keynote presentation, “Exploiting Chaos: Sparking Innovation During Times of Change.”

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. They’re a large financial services provider headquartered outside of Chicago. You’re creating chaos and disempowering your people.

Getting Started with Accessible Elearning and 2018 CSUN Assistive Technology Conference Takeaways

The Learning Dispatch

A few days after returning to Austin from the 2018 CSUN Assistive Technology Conference in San Diego, Microassist colleagues Vivian Cullipher and Kevin Gumienny , our senior learning architect, wanted to provide some quick tips on how to design online training (elearning) that could work for everyone, including people with visual, auditory, mobility, or cognitive impairments. What better place to learn and glean great insights and tips than the CSUN Assistive Technology Conference?

How to Build a Real Game in Storyline 3

eLearning Brothers

In this video from our DevLearn 2017 eLearning Rockstars Stage, you’ll look at the process and challenges of creating and customizing games in Storyline 3, and you’ll find out how eLearning Brothers own Bill Milstid simplified that process with a new offering. Articulate Storyline Resources Conferences DevLearn eLearning Rockstars Stage eLearning eLearning Template Library Featured Products/Services Resources devlearn2017 eLearning Development games Templates

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Come to LUC 2017: A Gathering of eLearning Rockstars!

eLearning Brothers

The 2017 Lectora User Conference. Guru of all things eLearning If you picked A, B, C, or D, then you should attend the 2017 Lectora® User Conference this May 3-4 in Cincinnati, Ohio! Discover how to cut development time, customize eLearning Brothers assets, and create a professional-looking custom course in no time. Conferences Developer Resources eLearning Featured Products/Services ResourcesWhere are all the eLearning rockstars going in May?

Lectora User Conference Showcase: PepsiCo - E-Learning Software

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: PepsiCo. Why You Should Attend : Attendees will learn how PepsiCo uses Lectora to create short courses for use on mobile devices. The eighth annual Lectora User Conference, held in the heart of downtown Chicago, is just days away.

LIVE from the Lectora User Conference: Keynote Sandy Carter

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. LIVE from the Lectora User Conference: Keynote Sandy Carter. Sandy Carter kicked off day two of the 2012 Lectora® User Conference with her incredible keynote presentation, “Get Bold! Creating a Social Business Agenda! ” Create iPad e-Learning Content. Forum.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. The 2012 Lectora® User Conference is proud to welcome LinguaLinx, Inc., Create iPad e-Learning Content. Lectora Mobile. --> Custom Development Services. Lectora User Conference. Forum.

How Voya Uses Video to Connect Remote Workers

Allego

One thing employees at Voya Investment Management immediately understood was this: without up-to-date news and information to keep them connected with teammates and customers, they may as well be working from the moon. In the volatile, fast-moving financial services industry, Voya Investment Management, the asset management arm of Voya Financial, needed to move quickly to meet the increased need for timely, relevant information. Creating an On-Demand Knowledge Repository.

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DiscoverLink Recognizes Loyal Customers with 2019 Client Appreciation Awards

discoverlink

Last week at DiscoverLink’s client conference, LinkUp , co-founders John Poulos and Jeff Tenut honored seven of their long-standing clients with Customer Loyalty Awards. Ted’s Montana Grill is a DiscoverLink Talent learning management system (LMS) user, utilizes custom content , and licenses courses from DiscoverLink’s Content Library , which replaced 20 instructor-led courses.

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Review of #ASTD2014 International Conference and Expo

eLearning 24-7

Custom development shops in attendance. Or those who offer a VLP or video related service was mind boggling. Say either “virtual classroom” or a “webinar” both of which will work and dump “virtual learning instructor” or similar. I also saw a few vendors who didn’t understand that “e-learning” is the umbrella term and thus “creating content online” which could be a course (i.e.

New Study Shows 95% of Business & Sales Leaders are Irrelevant with Key Accounts & Customers on LinkedIn

Zunos

Now that live events and in-person meetings with investors, prospects and customers are on hold, I had my team at Personal ABM take a deep look into how business leadership, sales leaders and marketing teams are engaging on LinkedIn.

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

Meridian Knowledge Solutions 2010 user's conference | LearnNuggets

NuggetHead

Skip to content Follow: RSS Twitter LearnNuggets Nuggets of Learning Stuff Home About Resources Tags conference , LMS , Meridian Meridian Knowledge Solutions 2010 user’s conference by Kevin on April 23rd, 2010 Just got back from the Meridian Knowledge Solutions annual user’s conference.

Lectora User Conference Showcase: Jeremy Boles

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Jeremy Boles. He has created learning opportunities for programs that have served 20 to 40,000 users. You will see the variety of ways that Lectora can be used to create user control, while guiding users through a pre-determined pattern.

Lectora User Conference Showcase: Adam Cain

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Adam Cain. Join Adam Cain’s session on May 23rd at the Lectora User Conference to learn how to make your presentation more hands on and meaningful to your learners. Create iPad e-Learning Content. Lectora User Conference.

Customer Success Manager at Coorpacademy: an octopus at the heart of business!

Coorpacademy

By Yaël Dahan , Customer Success Manager at Coorpacademy for 3 years. . Because the job of CSM – Customer Success Manager – has the wind in its sails, and because it is particularly strategic here at Coorpacademy , I wanted to share which missions enliven us on a daily basis.