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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. When used to index against peers of the same size, ARPAR can help track the performance of other revenue-generating activities from a hotel, such as restaurant operations, casinos, banquets, and conferences.

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. Identify the Potential Customer.

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How Blockchain is Changing Legal Services

Your Training Edge

However, only few of the people are aware of the technology of block chain underlying, which has a huge potential to revolutionize the provision of legal services, regulatory enforcement and compliance. Block chain is expected to push the boundaries of conventional legal services.

Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. eLearning Brothers Custom Solutions team does just that.

State of the Front-Line Manager

customer service group, shift managers in your retail. The Conference Executive. manager, talent developer, motivator, customer. To create effective front-line. effective front-line managers create. passion to create greater impact. State of the.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training.

eLearning Conferences

Tony Karrer

Once again, Clayton Wright has been nice enough to compile an incredible list of conferences focused on use of technology in learning. Please note that events, dates, titles, and locations may change; thus, check the specific conference website. No liability is assumed for any errors that may have been introduced inadvertently during the assembly of this selected conference list. crw Another source of major eLearning conferences is: Tom King's eLearning Google Calendar.

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. When I attended the ATD conference earlier this year in Washington, D.C.,

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

Leadership Roundtable of the Conference Executive. companies to build their own custom solutions”. little emphasis on creating an environment in which. create their own journey to proficiency, we can create. transfer back to the job—and ultimately to create.

Creating Conscious Capital

CLO Magazine

The global ride-hailing service will now offer access to a fully funded college degree for Uber Pro drivers — and their families. Howard’s vision for the company has always been about creating amazing interactions between customers and baristas,” Regier said.

Your Culture Needs More CX Training

Litmos

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products.

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

Training Vision 3: What Are Your Best Customers Planning?

Your Training Edge

Summary: Training in the current environment is very much like sales, so it is absolutely necessary to find out what your best internal customers are planning for the upcoming year. In the current environment, it’s a good idea to manage your best internal customers just as a sales manager would manage that pipeline. And even more importantly, this contact serves to solidify your relationship as a solutions partner and not just a service department.

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DiscoverLink Recognizes Loyal Customers with 2019 Client Appreciation Awards

discoverlink

Last week at DiscoverLink’s client conference, LinkUp , co-founders John Poulos and Jeff Tenut honored seven of their long-standing clients with Customer Loyalty Awards. Their courses have been primarily created in English and Spanish with a few in French Canadian as well.

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Getting Started with Accessible Elearning and 2018 CSUN Assistive Technology Conference Takeaways

The Learning Dispatch

Please see our Accessibility IT Services for Government and Microassist Accessibility Services pages for how Microassist can help you both meet requirements and increase the usability of your custom training. I love going to conferences like this.

Make e-Learning Magic Happen at the Lectora User Conference

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Make e-Learning Magic Happen at the Lectora User Conference. Forum. Logins.

How to Build a Real Game in Storyline 3

eLearning Brothers

In this video from our DevLearn 2017 eLearning Rockstars Stage, you’ll look at the process and challenges of creating and customizing games in Storyline 3, and you’ll find out how eLearning Brothers own Bill Milstid simplified that process with a new offering.

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Come to LUC 2017: A Gathering of eLearning Rockstars!

eLearning Brothers

The 2017 Lectora User Conference. Guru of all things eLearning If you picked A, B, C, or D, then you should attend the 2017 Lectora® User Conference this May 3-4 in Cincinnati, Ohio! Conferences Developer Resources eLearning Featured Products/Services Resources

LIVE from the Lectora User Conference: Keynote Jeremy Gutsche

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. LIVE from the Lectora User Conference: Keynote Jeremy Gutsche. Forum. Logins.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Forum. Logins.

LIVE from the Lectora User Conference: Keynote Sandy Carter

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. LIVE from the Lectora User Conference: Keynote Sandy Carter. Forum. Logins.

Lectora User Conference Showcase: Ellen St. Pierre

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Ellen St. Pierre’s session on May 23 at the Lectora User Conference to learn how you can take advantage of these familiar objects to create meaningful social interactions with your learners. Create iPad e-Learning Content.

How Do You Find an LMS That Nails Extended Enterprise Learning?

Talented Learning

Now, companies large and small are extending education programs to customers, channel partners and others outside traditional corporate boundaries. You work for a rapidly growing B2B software-as-a-service (SaaS) company, based in the U.S.A. Customer Training. No doubt about it.

Lectora User Conference Showcase: Jeremy Boles

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Jeremy Boles. Create iPad e-Learning Content.

Lectora User Conference Showcase: Adam Cain

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Adam Cain. Create iPad e-Learning Content.

Lectora User Conference Showcase: Michael Sheyahshe

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Michael Sheyahshe. Lectora User Conference.

Lectora User Conference Showcase: PepsiCo - E-Learning Software

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: PepsiCo. Why You Should Attend : Attendees will learn how PepsiCo uses Lectora to create short courses for use on mobile devices. The eighth annual Lectora User Conference, held in the heart of downtown Chicago, is just days away.

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

Get the 2012 Lectora User Conference Mobile App

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Get the 2012 Lectora User Conference Mobile App. Conference Map. Forum.

Rockstars on the Road: Hear Marty Rosenheck Speak at These Events

eLearning Brothers

Marty Rosenheck recently joined our team as the director of talent development consulting, enabling our Custom Solutions team to provide an even wider array of services to our clients. Marty Rosenheck is sharing his knowledge at several conferences this summer and fall.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. But why is customer success so important? A whole new profession has emerged from the need to help customers succeed.

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The Simplest Way to Create e-Learning Content for the iPad

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. The Simplest Way to Create e-Learning Content for the iPad. Forum. Logins.

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Review of #ASTD2014 International Conference and Expo

eLearning 24-7

Custom development shops in attendance. Or those who offer a VLP or video related service was mind boggling. Say either “virtual classroom” or a “webinar” both of which will work and dump “virtual learning instructor” or similar. I also saw a few vendors who didn’t understand that “e-learning” is the umbrella term and thus “creating content online” which could be a course (i.e.