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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. The figure can also serve as a benchmark when comparing like-businesses.

Metrics 124
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13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

There’s no better way to stay informed and learn best practices than by attending a call center conference. Customer contact events let industry professionals share their knowledge, learn about new trends, and get a better handle on customer contact technology. Customer Contact East. Smart Customer Service.

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Adapting to the Evolving BFSI Industry with Upskilling and Reskilling

Infopro Learning

According to Salesforce Research , providing exceptional customer experiences is crucial for businesses, as it can boost the likelihood of repeat purchases by 89% among customers. Employers can provide access to online learning resources, attend industry conferences and seminars, and offer job rotations to employees.

Industry 221
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The 12 Days of Rustici Software: 2023 Remix

Rustici Software

Between Brian, Chris, Joe and I, we had the pleasure of leading 12 sessions at various industry conferences and events in 2023. We take customer service very seriously here and even have a measure that we call the Delight-O-Meter to track our progress. 7 Customers a-Gathering. We talked a lot in 2023.

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How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

Here’s how a typical LinkedIn network might look: Your weak ties are smaller circles, not at the center of a cluster I heard more support for the Weak Ties theory while attending a Knowledge Management conference in 2005. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff!

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Wranx is sponsoring the Future of the Contact Centre Conference!

Wranx

We are pleased to announce that our first event of 2020 is the Future of the Contact Centre Conference ! The conference will take place on February 13th at the Victoria Park Plaza Hotel in London, where we will be sponsoring and exhibiting.

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A look back at the Future of the Contact Centre Conference!

Wranx

Last week, the Wranx team were silver sponsors and exhibitors at the Future of the Contact Centre Conference in London. The conference was busy, with over 500 delegates attending the various topic streams, workshops and seminars on customer experience and digital transformation.