Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Consumers are no longer limited to purchasing goods and services from local businesses. Customer service is the new marketing.”. Providing outstanding customer service is one easy, attainable way to elevate your customers’ overall experience. Read on for some ideas on how your customer service team can utilize screen recording to stand out, “wow” the audience, and help ensure your customers’ success. Screen recordings work well for social media customer service, too.

How to Create an Effective Sexual Harassment Policy

KnowledgeCity

However, if the harassment becomes so frequent or severe that it creates a hostile or offensive work environment, the behavior becomes illegal. If the remarks are unwelcome, offensive and create a hostile work environment, they can be considered sex-based harassment. Workplaces that rely on customer service or client satisfaction. A statement that any information gathered as part of an investigation will be kept confidential to the extent possible.

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Cammy Beans Learning Visions: Blogging & Boundaries in the Professional Sphere

Learning Visions

Thursday, March 29, 2007 Blogging & Boundaries in the Professional Sphere Karyn Romeis recent post echoed stuff thats been rolling around in my mind about blogging, professionalism, sharing, confidentiality, roles, boundaries, etc. To create credibility and market value for myself -- on a professional level as an active member of the e-Learning industry. This brings up issues of confidentiality: not wanting to give away our secrets; not wanting to lose competitive advantage.

5 Factors to Consider in eLearning Outsourcing

Tesseract Learning

You must consider the following five factors when choosing an eLearning service provider. . Sometimes, your service provider might be located in a different country. A major obstacle in eLearning outsourcing is the knowledge and understanding of the service provider.

Top 5 collaboration tools

Sponge UK

Creating effective elearning requires many different skills and collaboration between team members is crucial to success. Creating groups for different teams is easy and provides a great way to get input from a team of people quickly and efficiently. You can integrate many different services and tools with Slack, allowing you to get real time twitter updates in your messaging application, or share Google documents easily amongst a team.

360-degrees feedback: A more accurate strategy for coaching programs

Matrix

Let’s see five ways in which an organization can improve its 360-degrees feedback process for coaching sessions, according to Harvard Business Review : Confidentiality. Since all staff is involved, people need to be reassured that their reviews of their bosses or their peers are confidential.

30+ Ideas for eLearning Portfolio Samples

Experiencing eLearning

What if you can’t use any samples of your existing work due to confidentiality or security requirements? For example, the Instructional Designer or eLearning Developer demo in my portfolio is based on an activity I originally created for a health care client. For many people, the best solution is creating new content from scratch. For portfolio samples, you don’t generally need to create a full-blown, 60 minute course. Create handouts in PowerPoint.

4 Ways to Jump Start an eLearning Lesson

Integrated Learnings

Think about all the material that some lessons place before the actual content: title slide, copyright and/or confidentiality statements, navigation instructions, learning objectives, etc. Next time you create an eLearning lesson, consider placing meaningful content immediately after (or maybe even before) the title slide. And a “Confidentiality” button, for example. If you create a pre-quiz that is informal and short, you might put it right on the title side.

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New Providers of Data Collection and Analysis of Online Job Ads in Real-Time May be Helping Community Colleges Create Better Curricula

Training Industry

In addition, it is sponsoring a pilot of ten participating community colleges that are experimenting with the services and products - driven by new technologies – which these data producers provide. The quality and range of services available to analyze the real-time market are undergoing constant change, as new entrants, tools and systems are introduced,” Alstadt writes and then lists all the major players with notes on their capabilities.

How E-learning for Health Changed After Covid-19

Spark Your Interest

As well as, e-learning solutions for health that we’ve created for our healthcare clients. Also, we include online training from organizations supporting and servicing the healthcare industry. Media assets created from developing e-learning for health can be used for other purposes. For example, different versions could be created for patients, employees, or family members. Or that have high confidentiality or privacy requirements.

Change 166

What is eBook DRM and Why Do Publishers Need it?

Kitaboo

Your business may involve dealing with a lot of people outside your company network, which means that you would need to provide authorized access to confidential information to such people. The responsibility of maintaining this confidentiality is solely yours. To ensure confidentiality of data, you would need to comply with several regulations, for example, Sarbanes-Oxley (SOX) which aims to ensure secure control of business information. How to Create a DRM-protected eBook?

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The Advantages of DRM in the Publishing Industry

Kitaboo

However, creating original content is time-consuming and requires lots of mental labor. You can publish content online with reduced costs and once published, create as many copies you want or even modify or remove with minimal overhead costs.

eBook 56

Partner training 101: How to get started

TalentLMS

The purpose of partner training is to teach the ins and outs of your product or service to vendors, stakeholders, suppliers, franchisees, consultants, and other external business partners. It also helps you deliver consistent training and ensure, by extension, consistent customer service.

Blockchain Impacts on Medical Care

Your Training Edge

The first industry to evidently take benefit of block chain was financial services. Financial services got the courage to try the potential of block chain and developed a three tier model [3] : Applications and financial solutions like exchanges, brokerages, hard wallets, soft wallets, merchants, investments, compliance, capital markets, trading platforms, ATMs, micro transactions, banks, money services, trade finances and insurance.

Preventing Data Security Breaches on an LMS

CommLab India

How can you ensure the safety of your confidential data? For instance, it is advisable to have proper procedures to change passwords to prevent unauthorized access to your LMS and ensure the security of your confidential information. Proper encryption of sensitive information in your LMS goes a long way in securing it against confidentiality attacks – attacks carried out by hackers to access and distribute confidential information.

3 Tips To Achieve Effective General Data Protection Regulation Training

PulseLearning

The most efficient and cost-effective training solution is to partner with an experienced development team to create an eLearning course that can be accessed from anywhere with an Internet connection. Privacy and confidentiality obligations that apply to those processing personal data. Insights Professional Services

How to Keep Your Cloud-Based LMS Software Protected

Your Training Edge

2FA creates an additional layer of security around your LMS by requiring all users to identify themselves twice – with a password and some kind of information only they would know. In only one data breach, you can lose your exclusive learning material and your trainees’ confidential data. Others rely on distributed storage services provided by third-party agencies, which you may be less comfortable with.

30+ Ideas for eLearning Portfolio Samples

Experiencing eLearning

What if you can’t use any samples of your existing work due to confidentiality or security requirements? For example, the Instructional Designer or eLearning Developer demo in my portfolio is based on an activity I originally created for a health care client. For many people, the best solution is creating new content from scratch. For portfolio samples, you don’t generally need to create a full-blown, 60 minute course.

Top 5 Cloud Management Challenges And Tips to Overcome Them

Hurix Digital

Organizations leverage cloud computing services primarily to save money and effort that would otherwise be spent on managing an on-premise computing solution. . Keeping confidential data safe and secure is among the topmost priorities for businesses.

Unpacking New York Anti-Sexual Harassment Training Needs

Interactive Services

More can be done to change the culture and create an environment where women can come forward and be believed,” said New York’s Lieutenant Governor Kathy Hochul. Include a procedure for the timely and confidential investigation of complaints that ensures due process for all parties. Explore the resources available to victims of sexual harassment – This includes providing a complainant form and procedure for investigating complaints in a timely and confidential manner.

5 Points to Consider When Updating Your Anti-Harassment Policies

Coreaxis

” Hostile Work Environment Sexual Harassment is defined as any “unwelcome sexual conduct that unreasonably interferes (on purpose or in effect) with an individual’s work performance or creates an intimidating, hostile, or offensive working environment.” Both situations create a hostile work environment. Safeguards like this can go a long way in creating and maintaining a comfortable workplace. Implement confidential processes for reporting.

Measuring Leadership Effectiveness

Your Training Edge

Take a close look at your customer service, both internally and externally. In simple terms, you may see questions such as, the person “treats me with respect” and “helps me work on continuous improvement” The evaluator is asked to give anonymous, confidential answers about the leader. There are numerous systems that can create the leadership index for the organization, or you can do it on your own.

Beam up to ProProfs Enterprise – Centralized management simplified for the entire organization

ProProfs

As an author, you can create, edit, change internal settings to ensure security, delete quizzes or any other programs. Employees across all functions – from HR and Marketing to Customer Service – can operate under a centralized account – add, edit or collect the data they may need and gain better control over it. Data Privacy & Confidentiality: We know that your data can contain highly sensitive and confidential details about your organization.

Writing & Grammar: Punctuation and Compound Sentences

The Logical Blog by IconLogic

When you see the shortcut menu, choose Create Shortcut. " Rather than punctuating by the structure of the sentence (the rule states that we should separate the two parts of a compound sentence with a comma followed by a conjunction: , and ), his rewritten examples reflect the cadence of training speech: Right-click the folder and, when you see the shortcut menu, choose Create Shortcut. Join Jennie to learn how to create effective quizzes and surveys. by Jennie Ruby.

Elearning Spotlight: Texas Vaccine Education Online

The Learning Dispatch

The program was developed by the Texas Department of State Health Services (DSHS) Immunization Branch and launched in 2007. But there are a couple of challenges involved: How do you create awareness reaching the numerous audiences that can have an impact on vaccination levels, and. Local health service regions. It’s also one example of creating accessible elearning , that is, elearning that is navigable, perceivable, and usable by all, including those with disabilities.

The Switch

Melon Learning

To top it all off, part of the product training had to happen at the very last moment to avoid confidentiality issues. This time around though that was not an option, part because of the confidentiality issues and part because of the tight deadline. We were tackling a whole bunch of problems this way – we could train the entire trainee lot in an hour and a half without having to bother a product manager and still complying with the confidentiality requirements.

HIPAA Training and Data Breaches: Are You Protected?

KnowledgeCity

Since the Health Insurance Portability and Accountability Act was made into law in 1996, patients were assured this would protect the privacy of their medical records and ensure the confidentiality of their medical information. Patients, doctors, billing departments, or related services are the usual recipients. Expert-Created Content. In November 2018, 3,230,063 health care records were exposed, stolen or disclosed without permission, according to the HIPAA Journal.

Cut the Line on Phishing Scams

Interactive Services

Phishing messages generally open with a story that creates a sense of urgency or panic and prompts the victim to click on a link or open an attachment. Phishers often create email accounts with company names in the address that are slightly different from the official email address. During training, reassure your employees that all reports will be confidential and that alerting the company is always better than attempting to resolve the problem alone.

What is an LMS?

ProProfs

The below mentioned ‘standard’ features will help you understand the most basic use of an LMS for someone eyeing to create training programs and report on the completion of training. Create courses – Develop elearning content and support training with the help of videos, docs, PPTs, tests, exams & quizzes. Safe and secure – Data safety and confidentiality is a major concern for everyone these days.

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Office 365 Video: Your Corporate YouTube

TechSmith Camtasia

YouTube is a great service for sharing videos and screencasts publicly with the world. It’s not so great if the videos you’re sharing have confidential information, trade secrets, or information that would give outside hackers an insight into the inner workings of your company. It is a great place to host training videos you create in Camtasia or Snagit. I had no trouble getting the site to accept the videos I created with Camtasia.

Do You Really Know the Terms and Conditions of Your Purchased Media?

E-learning Uncovered

But if you were creating an e-learning template for resale, then you’d need the extended license. Some services, such as Shutterstock , require you to use the extended license if the project is worth more than $10,000. Sometimes you may be required to purchase a commercial license on top of the fee you pay to obtain services from a company. You’ll need to take the time to find out how each service defines commercial use.

How Can Businesses Ensure Cloud Platform Security?

Hurix Digital

These cloud security management best practices are designed to prevent any unauthorized access to confidential data and keep all information safe from cybersecurity threats. Encrypt Your Information: The first line of defence is to use a cloud service that encrypts your files both on the cloud and on your computers. This will ensure that your service providers or third-party administrators don’t have access to your private information.

INNOVATION HUB SWITZERLAND: 51 STARTUPS BRINGING SOLUTIONS FOR THE FUTURE

Coorpacademy

“From September to November, the startups will have the opportunity to co-create in the form of Proof-of-Concepts, pilots and commercial projects with Kickstart partners, leading organizations and companies such as AXA , Coop , Migros , Swisscom , Mobiliar , ETH Zu?rich

7 Instances When Outsourcing eLearning Is Not The Best Option

TalentLMS

Are you thinking about hiring an external partner to create your online training content? You’re ready to enlist the aid of a talented service provider or content creator. However, in some cases, it may be less expensive to create the online training materials in-house. Or you already have a Subject Matter Expert on hand to narrow down the key takeaways and create meaningful online training content.

To Buy or Build Your E-learning, Which Road to Take?

CommLab India

Making a course when similar ones are easily available: In an attempt to build a better course than generic ones, some companies try to create one using authoring tools, but end up spending more time in reviews and iterations. When to build: Building a course is the right option when: You want to educate your employees on your product and services. Based on this, it makes sense to create the course in-house or outsource it to a custom e-learning service provider.

Assessing Organizational Readiness for Change in Your Business

Epilogue Systems

This is an intensive process that involves both processing existing documents and creating new workflows for processing future clients. . Their needs and concerns are paramount when it comes to creating a change management plan. . This can prevent confusion from employees and preserve client confidentiality. You may want to create several versions of this document that speak to the needs and concerns of different types of stakeholders.

Assessing Organizational Readiness for Change in Your Business

Epilogue Systems

This is an intensive process that involves both processing existing documents and creating new workflows for processing future clients. . Their needs and concerns are paramount when it comes to creating a change management plan. . This can prevent confusion from employees and preserve client confidentiality. You may want to create several versions of this document that speak to the needs and concerns of different types of stakeholders.

Why every company should consider training the extended enterprise

Matrix

Either way, a business LMS can be a valuable tool for those considering creating and managing training courses for the network of organizations that can influence the success of their company. Of course they should know your products and services like the back of their pockets. Unless your business is a small one-man-show or alike, you can’t create all your products and services in your backyard, right?

Dealing with Workplace Sexual Harassment

KnowledgeCity

A clear sexual harassment policy should not tolerate any behaviors that create a toxic culture for employees. Provide a confidential process for victims to report. Offer mental health services or support to the victim. Creating a fair, equitable and comfortable workplace for all employees should always be the paramount goal. #MeToo. Time’s Up.

10 Advantages of Digitization and Data Capture You Must Know

Aptara

So you’re thinking of creating a paperless organization. Many projects become very complex if done properly and outsourcing to a professional service provider like Aptara can save time, money and frustration. Taxonomy and Indexing : Aptara’s Document Imaging Services will help you build a high level classification for your documents so that you can easily find the documents that have been scanned, Taxonomy is also useful in further refining search results.