Assessing Organizational Readiness for Change in Your Business
NOVEMBER 10, 2019
This can prevent confusion from employees and preserve client confidentiality. Gathering feedback through the following methods will help you do so: Conduct surveys about employees’ feelings concerning their performance, access to support, organizational leadership, and the overall direction of their department. Find and examine relevant performance metrics. Customer/client acquisition cost ratio: This is much like the efficiency rating, but it applies to marketing costs.