Remove Confidentiality Remove Metrics Remove Ratio Remove Survey

Assessing Organizational Readiness for Change in Your Business

Epilogue Systems

This can prevent confusion from employees and preserve client confidentiality. Gathering feedback through the following methods will help you do so: Conduct surveys about employees’ feelings concerning their performance, access to support, organizational leadership, and the overall direction of their department. Find and examine relevant performance metrics. Customer/client acquisition cost ratio: This is much like the efficiency rating, but it applies to marketing costs.

Assessing Organizational Readiness for Change in Your Business

Epilogue Systems

This can prevent confusion from employees and preserve client confidentiality. Gathering feedback through the following methods will help you do so: Conduct surveys about employees’ feelings concerning their performance, access to support, organizational leadership, and the overall direction of their department. Find and examine relevant performance metrics. Customer/client acquisition cost ratio: This is much like the efficiency rating, but it applies to marketing costs.

Learning System Vendors Support Ratings

eLearning 24-7

It asks for metrics from the vendor. It asks for processes, surveys conducted by the vendor (if applicable) and other consumer training/education. Vendors who fail to disclose any information, including metrics, will be called out in a future blog post (September). . If a vendor tells you their SLA percentage is above 90%, then providing metrics shouldn’t be an issue, since, after all, it is quoted in a pitch. Last question, before metrics. Metric Time.