Assessing Organizational Readiness for Change in Your Business

Epilogue Systems

This can prevent confusion from employees and preserve client confidentiality. Gathering feedback through the following methods will help you do so: Conduct surveys about employees’ feelings concerning their performance, access to support, organizational leadership, and the overall direction of their department. Customer/client acquisition cost ratio: This is much like the efficiency rating, but it applies to marketing costs.

Assessing Organizational Readiness for Change in Your Business

Epilogue Systems

This can prevent confusion from employees and preserve client confidentiality. Gathering feedback through the following methods will help you do so: Conduct surveys about employees’ feelings concerning their performance, access to support, organizational leadership, and the overall direction of their department. Customer/client acquisition cost ratio: This is much like the efficiency rating, but it applies to marketing costs.

Learning System Vendors Support Ratings

eLearning 24-7

It asks for processes, surveys conducted by the vendor (if applicable) and other consumer training/education. What is the ratio of support tickets to number of clients? Do you send out an anonymous survey to all your clients regarding your support? And will you provide us with the results of said survey? Lastly, there are two questions – one of which asks who is running support (shall remain confidential) and how long have they been in their current role (i.e.