Remove Consulting Remove Create Remove Custom Remove Services

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training?

What Does an eLearning Consultant Do?

eLearning Architect

You probably see the job title bouncing around, but what does an eLearning consultant actually do? But I wanted to explain how I became a consultant, because I think experience is an essential part of what makes a consultant. “ “ Experience is an essential part of what makes a consultant. ” The first opportunities were very transactional in nature - you deliver X and pay me Y (usually a custom eLearning course). Do I like being a consultant?

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. Top-notch software is important, but customer service is just as important in the SaaS (Software as a Service) business model. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

Theme for Consultants Selling Courses

LearnDash

If you plan on offering consulting services, or selling courses related to your expertise, it is essential that you present a professional image. In other words, if your website design looks poor, then your prospective customers and clients will assume that what you are selling is poor as well. This is why so many consultants, coaches, and industry experts turn to WordPress.

Consultative Selling Techniques: 6 Ways to Earn Trust and Sell More

Sales Hacker

A consultative selling approach is key to running a well-oiled sales team. To me, the difference between a traditional sales process and a consultative one looks a bit like the difference between a doctor and a therapist. What Is Consultative Selling?

Trust 108

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. But what exactly does it mean to create value? And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

Custom 106

Software Demo Tips: What Works? Ask an LMS Selection Consultant

Talented Learning

We actually earn our living by providing comprehensive learning software selection services. For nearly 5 years, our consultants have been on a mission to help extended enterprise LMS buyers make better purchasing decisions. Breadth and depth of technical and services capabilities.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?

Managed Learning Services – Time To Re-invent Your Training Function

G-Cube

Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. The spectrum of services that are offered by a Managed Service Provider includes Training Administration, Vendor Management, Strategic Sourcing and Training Delivery. MLS Managed Learning Services

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. Top-notch software is important, but customer service is just as important in the SaaS (Software as a Service) business model. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

LEARNNOVATORS NAMED AMONG THE “25 MOST PROMISING LEARNING & DEVELOPMENT CONSULTANTS – 2016”

Learnnovators

Consulting is a high-growth industry in India. This is especially true in the L&D (Learning & Development) industry, with new consulting firms emerging on a daily basis. In such a scenario, Consultants Review offers a one stop destination to guide CEOs and other business leaders who are looking for a consultant to take their business to the next level. About Consultants Review. Chennai (India).

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

How Innovative Business Consultants Stand Out from the Competition

Pract.us

A recent survey of management consulting firms found that 81% rated attracting and developing new business as a top challenge. And according to Alan Weiss , author of The Consulting Bible, the most successful consultants demonstrate thought leadership and better value. When businesses call in a consultant, they’re often relying on you to help them implement your solutions. Or you can have one built custom. With the right app, you stand out as the value leader.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. But, you have to be wise when selecting one because you’ll stumble upon many Moodle services providers who’d promise services that are too good to be true. Be aware of such service providers! Look out for Service Providers on the Internet!

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

I started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning.

Can You Hear Me Now? 7 Tips for Consistent Financial Services Messaging

Allego

Joe spent several decades in the Wealth and Asset Management business, managing and leading both Advisors and Wholesaler Investment Consultants. These messages are audible representations of brands—mini-mission statements that promise the customer that they’ll get what they expect. While your organization’s slogan may not rank among these brand giants (and few do), it does share one goal: to help your customers understand your value proposition. Today’s post is by Joseph D.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The premise is simple: To develop valuable relationships , organizations must involve customers in personalized experiences that are meaningful, genuine and useful. The Engagement Economy demands a different mindset – one that is intensely focused on creating customer value. 2) Customer Stickiness. 1) CUSTOMER CHURN.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? And what does effective customer education actually look like? Dave is also committed to empowering customer education professionals everywhere. It’s the same with customer education.

AI-as-a-Service: The Next Big Thing in Business Tech?

Talented Learning

It’s called AI-as-a-Service (or AIaaS). Why It’s Time for AI-as-a-Service. Combining the Software-as-a-Service (SaaS) business model with AI services can bring the power of artificial intelligence to the masses without a hefty price tag.

A 5-Step Guide to Create an Employee Onboarding Plan

InfoPro Learning

Below we have shared five steps to help you create a successful onboarding plan using these strategies. For example, a mentor may work with a new employee on the job to learn about customer interaction so they can watch, learn, and practice. Pre-boarding involves anything an employee can do before the first day, and anything an employer can do to create more positive experiences with the company before the first day.

Guide 254

How to Accelerate Sales Productivity for Financial Services

Allego

Joe spent several decades in the Wealth and Asset Management business, managing and leading both Advisors and Wholesaler Investment Consultants. The capital traded for this good or service today will reap future increased revenues beyond the initial outlay in the future.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. Some organizations assume that digital transformatio n is about efficiency – saving time and money, beating competitors to market or snagging customers with fancy apps. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? These days, with a vast spectrum of customer-focused solutions jockeying for position in the marketplace of ideas, we should expect vocabulary lines to blur. It primarily refers to frequency and depth of product or service use.

Select an LMS Consultant Before Beginning Your LMS Selection

WBT Systems

Or, to ensure you absolutely get the best LMS for your association, hire an LMS consultant to help you with requirements, selection, and implementation. Benefits of Working with an LMS Consultant. LMS consultants have helped dozens, if not hundreds, of associations choose the best LMS for their needs. Consultants draw on their deep experience to ensure you get the right technology for your existing and future needs. How LMS Consultants Help with Requirements Analysis.

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. But customer retention depends on the whole company, not just the sales departments. Here are 5 training topics that can help your employees create a better customer experience before, during, and after the sale.

Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. As Ivan showed us in this webinar, improv is about working with what your partner gives you to create something great by saying “yes, and…” to the prompts or story they’re telling you. eLearning Brothers Custom Solutions team does just that.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. As Forrester Research confirms, reliable customer intelligence creates value in multiple ways. These goals have fueled widespread popularity of systems that provide customer insights , marketing automation and sales enablement. How Well Do Your Customers Know You ?

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But when the western region’s workforce grew from 12,000 to 16,000 employees in two years, a comprehensive business review revealed customer satisfaction issues such as inconsistent service, late product delivery and client relationship concerns.

DIGITALSkunks Technologies (P) Ltd. and KnowledgeSynonyms Consulting (P) Ltd. Launches DS DIGI Agency

Knowledge Synonyms

March 26, 2020– Noida, UP, India – DS DIGI Agency, D I G I , a full-service, Digital Business Model-ing, marketing, and communication agency announces its launch today. Their services include Identity Creation, positioning, Digital Strategy and Advisory, Cross Channel Communication Management, Social media and Corporate communication, Cross Channel Integration Strategy, Digital Advertising and Marketing, and Digital Commerce Platforms.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. But I’ve found that even a modest product education effort can keep new customers from leaving.

Roundtable Named 2020 Top Custom Content Development Company To Watch

Roundtable Learning

Training Industry today announced its selections for the 2020 Top Training Companies lists for the custom content development sector of the learning and development (L&D) market. Roundtable Learning, a full-service learning and development company, was named to the list. Roundtable Learning consults with clients to bridge the gap between existing training strategies and the future of learning through technology-enhanced, blended learning solutions.

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Most Salesforce users rely on this powerful software-as-a-service suite for its original purpose – centralized management and tracking of customer and prospect account information. Customer Education: Where’s the Value?

Offline Marketing for Online Courses with High Ticket Ecommerce and Consulting Business Expert Sayan Sarkar

LifterLMS

Learn about offline marketing for online courses with high ticket ecommerce and consulting business expert Sayan Sarkar in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. His company Sark Media Direct is where he teaches people how to start and grow a successful health, eCommerce, or consulting business. Speaking directly to your customers using the language they use to describe their problems is a great way to target your message to your audience.