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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

TIS to Present New Mobile Learning Service at Industry Event

CLO Magazine

The seminar will address the current challenge of providing learning interventions, or performance support, which can be accessed from multiple operating systems and devices. 23 Tata Interactive Systems (TIS), a developer of learning services, will present its learning products at the Learning Technologies conference on Jan. will be conducting the seminar “So you think you can author for mobile learning?”

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The Entertainment Giant That Can Also Teach You A Thing or Two about Employee Training

WalkMe Training Station

Disney has long been hailed as a leader in customer service, providing an almost unrivaled customer experience to its movie-viewers and park-attendees. When you’ve been providing great customer service for as long as Disney has, you’re allowed to get a big head.

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Growing Your Business With Online Programs

Petra Mayer

Yet, simply growth for the purpose of growth is not very satisfying, particularly not for Service Professionals. Many Service Professionals target more revenue, engaging with our ideal clients leading to a more satisfying business and a great life-style.

CASE Professional Development Portal

Association eLearning

The mission of CASE is to serve as the dynamic voice for education leadership in all Colorado public schools, and it is organized around three pillars of service: professional learning, legislative and advocacy services, and communications and networking.

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7 eLearning and Ed Tech Trends You Must Try

eLearning Brothers

Dozens of informative resources have been created to guide them and provide some help: experts on different fields build online societies, blogs, groups, and communities to offer consultations. By choosing eLearning, more and more learners use their schools as a service (SaaS) today.

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40+ of the World’s Best Sales Training Programs to Get Your Team Into Shape

Sales Hacker Training

No wonder recruiters go ballistic trying to outdo each other in attracting the best professionals to create value for their companies. To make it easier for you, we’ve created a (not-so) shortlist of training companies that have been generating buzz across the industry.

Double Your eLearning Return on Investment

eLearning Architect

My seminar was called ‘How to Double your eLearning Return on Investment’ - and following a lively seminar with lots of questions, I wanted to share some highlights. Running my own eLearning consultancy has certainly been an eye-opener and provided me with a steep learning curve.

LMS implementation without frustration

Petra Mayer

I was tasked with the following activities: Review the RFI (Request for Information/Interest) responses they had already obtained prior to hiring my services. Create an initial project plan for the implementation process. System Implementation Consultants.

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Strategies for Optimal SME Engagement

Integrated Learnings

As we all know, subject matter experts (or as we like to call them “SMEs”) are key to what we do as instructional designers or performance consultants. We rely on them to provide insight into our project and to validate what we are writing or creating. When this occurs, it is very difficult to create an end product that moves the needle on performance within the time frame provided by our clients. Integrated Learning Services, Inc. By Dean Hawkinson.

My Unicorn success story

Unicorn Training

They offer a visual stimulus that is more effective than static images and easier to produce than fully animated video and can be seamlessly embedded in most web-based services.

Megatrends in MOOCs: #3 Updating the Competency-Based Training Model

Your Training Edge

HR consultancy firm The Competency Group (TCG) describes competency-based training as “training designed to deliver performance.” It improves the quality of products and services. Over the past several years, the educational requirements for jobs have been increasing.

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Taking the High Road

CLO Magazine

Lee Maxey is CEO of MindMax, a marketing and enrollment management services company. What better time than now for universities to emphasize courses and seminars on debate, critical thinking and apologetics. So how can a company create an environment for civil discourse?

Is Your Learning Organization Agility Fit?

CLO Magazine

Developments in such diverse fields as artificial intelligence, nanotechnology, 3-D printing, biotechnology, robotics, machine learning and genetics are all building on each other and creating a volatile, uncertain, complex and ambiguous environment, VUCA for short.

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eLearning platforms follow top trends in L&D

Petra Mayer

For example, part of the training program is an in-person seminar or event. Being able to create learning in an easy way is very important in order to make sure that your learning programs can be: Created quickly. Created by Subject Matter Experts.

Associations: Should You Move to a New LMS for Continuing Education?

Talented Learning

It also means that independent learning technology consultants like me are enjoying pretty good job security these days.). This means that resource challenged associations can create high production value content with less time and money.

How to drive learning that counts: with Porter Novelli [podcast]

Elucidat

How can you create space for learning within a business? Again, the pressures of providing high-quality learning and development experiences to our employees, but also recognizing that we’re a professional services firm; so, every hour spent in training is an hour we’re not billing.

Successful Learning Management System Implementation eBook

WBT Systems

In order to help organizations create “meaningful, truly impactful eLearning experiences”, eLearning Industry asked us to contribute our tips to help ensure a successful implementation from day one.

4 Hot Topics at Learning Technologies 2015

Unicorn Training

Over the course of two days an estimated 7,000 visitors popped into Olympia to feast their eyes on the 150 free L&D seminars and 250 exhibitors. Unicorn Training has been creating learning and development and compliance solutions for over 25 years.

How to Prepare for Active Shooters in the Workplace

CLO Magazine

Numerous crisis consultants and security firms have recently entered the L&D world to help prepare and train employees for an active shooter situation in the workplace, and not without reason; 2017 broke the record for the most mass shooting deaths ever recorded.

10 hot topic talks at Learning Technologies 2016

Sponge UK

With more than 160 free seminars and 70 conference speakers you’re spoilt for choice when deciding what to see. We’re using their discussion to help pick out some seminars and conference talks that will help you get to grips with the concepts that matter in 2016.

Sales eLearning – 21 Great Resources

Tony Karrer

I’ve had quite a bit of experience with this and actually one of my very first projects was creating a pretty incredible eLearning solutions for Lexus sales people. We’ve been tasked with converting their Retail Sales Training seminar into an eLearning package. Creating scenarios for learning - a four-step guide - Bottom-Line Performance , May 27, 2009 If you are creating a sales training course, for example, your challenge might be the need to increase sales in a territory.

Development Drives Innovation and Revenue

CLO Magazine

SNAPSHOT: For the past seven years commercial refrigeration provider Hillphoenix’s Learning Center has provided training to more than 10,000 industry professionals, ranging from service contractors and engineers to store development and procurement personnel.

The Top 78 Captivate Features

Adobe Captivate

Create responsively-designed lessons so that they look perfect on any device. . Create, edit and insert math equations. Create smart shapes. Create object states. Create and use random question pools. Create pretest questions and act on results.

The Ultimate Guide to Engaging Your Employees in Onboarding and Training

Impart!

You may be thinking that creating a culture of learning is about providing the best educational resources, holding lots of training, or offering employees funding for external training. To create and sustain buy-in for your training initiatives, customize them to your employees’ needs.

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Five Reasons You Can’t Ignore Gamification

CLO Magazine

This offers companies an advantage because it creates a more efficient and engaging way to monitor progress. ” For example, in 2007, IBM created a business process management (BPM) simulation game called Innov8.

Experiencing Risk, Hands-On

CLO Magazine

To ensure consistent engineering practices while meeting the demands of worldwide clients, property insurer FM Global created an experiential simulation classroom to bring to life thousands of real-world scenarios involving common risks. Robert Lennon, a consulting engineer in Parsippany, N.J., To keep up with demand for its services internationally, FM Global hires between 75 and 150 engineers every year who all need training.

Caveat Auditor: The Role Of Critical Thinking In Modern Business Training

Adobe Captivate

It’s worth noting that to a marketer, many of these techniques are tools – often employed to inspire emotional attachment to goods and services. The Surprising Science Behind Creating Sustainable Behavior.

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How to Sell a Lot More of Your Course or Membership with Copywriting Expert and Sales Strategist Marc Allen

LifterLMS

Marc Allen: That’s why they create a converting lead magnet, but they don’t convert those people into clients or into a customer because they focus on the wrong Marcet. It’s the closest thing to a live seminar, a live event.

Cammy Beans Learning Visions: eLearning Brand Name Recognition?

Learning Visions

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies. Responder listed themselves as internal purchasers of outsourced services too so it wasnt like they didnt use custom developers.

Effective Web Conferences – 41 Resources

Tony Karrer

Raising the Bar on Online Event Practices - Full Circle , August 11, 2009 Alan Levine wrote a deliciously provocative post on last month that I’ve been meaning to comment upon, Five Ways to Run a Deadly Online Seminar. How to Develop Robust Moderation Methodology - Community Guy , March 23, 2010 Moderation , at its core is about ensuring that published content on a particular site, typically submitted by the site’s users themselves, meets the terms of the site’s Terms of Service (ToS).

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Top Posts from August - Augmented Reality - Social Learning

eLearning Learning Posts

After all, one aspect of our job is to create an environment, and deliver interventions, that helps to improve the performance of novices and experts alike. How to Read the CEO’s Mind and Get Buy-In: A Consultant Explains (Interview) - Bloomfire , August 12, 2010 As Chief Learning Architect at Business Critical Learning, David Glow works with clients to identify key drivers for their company’s success and align performance solutions to optimize results in those areas. Create (208).

Top 70 eLearning Articles - Hot Topics: iPad Adobe Captivate - July 2010

eLearning Learning Posts

0160; A few weeks ago I created a survey about Mobile Learning. 50% currently neither create nor consume Mobile Learning. Attended the ‘ Measuring the Unmeasurable: Digital Participation ‘ Seminar at Birmingham University on Monday 19th July.

iPad 101