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Consultative Selling Techniques: 6 Ways to Earn Trust and Sell More

Sales Hacker

A consultative selling approach is key to running a well-oiled sales team. To me, the difference between a traditional sales process and a consultative one looks a bit like the difference between a doctor and a therapist. What Is Consultative Selling? Rather than telling your prospects what they need, consultative selling is an investigative approach by which prospects are engaged with thought-provoking questions that help them identify their own pain points.

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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training? Customer service is everyone’s job.

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Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

I started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. But, you have to be wise when selecting one because you’ll stumble upon many Moodle services providers who’d promise services that are too good to be true. Be aware of such service providers! Next, download an RFP template!

Developing a Results Driven Curriculum

PA G E 5 1 Create a project. experiences that support and enable change in service. Create a clear project charter Begin with the end in mind. S T E P 1 : C R E AT E A P R O J E C T C H A RT E R 7 Create a. stability, quality of service, and ultimately, public safety.

This Week on #BLPLearn: Consulting with Clients, Interactive Videos, and Storyline Games!

Bottom-Line Performance

We’ll take the best articles shared by our Learning Services, Multimedia, and Product Development teams in their weekly meetings and include them in the weekly #BLPLearn blog. Now that introductions are out of the way, let’s dive in to this week’s articles: 10 Critical Mistakes Consultants Make with Clients. 10 Critical Mistakes Consultants Make With Clients. Create Your Own Quest. I wanted to share both the “template” version and a “skinned” version.

Webinar: Dare to Share! Power of Shared Actions in Captivate

eLearning Brothers

Discover the flexible world of shared actions and their parameters in last week’s webinar recording with expert Captivate consultant Lieve Weymeis. You’ll be able to understand when a shared action cannot be used and how to create advanced actions from a shared action template. And if you’re interested in Captivate templates don’t forget to check out eLearning Brothers Captivate assets.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. These statistics reinforce the fact that customer service is a critical factor in any business, irrespective of the industry. Delightful customer service is the name of the game. Online Customer Service Training. Customer Self-Service.

Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. They decided to take Sam’s knowledge of freelancing and apply that to starting an agency that provides web design and marketing services for attorneys. Sam used the lessons he learned from running JurisPage to create an online course on Udemy.

LMS RFP Tips: How to Find Your Best Learning Technology Fit

Talented Learning

RFPs help buyers get organized, formalize requirements, evaluate vendors logically, create a historical record and show vendors you are serious. Over the past two years as an independent LMS selection consultant, I’ve helped dozens of buyers use RFPs to buy the best solution for their organization. Think of an RFP (Request for Proposal) as an invitation to participate in the purchasing process for any type of software, goods or services.

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6 COVID-19 Lesson Templates for Your On-Demand Workforce

Edume

Below are some sample lessons you can quickly and easily create using EduMe’s simple content authoring tool to keep your frontline workers safe and successful. Often they are in close physical proximity with customers - in a car, at a doorstep or delivering a contact service like a massage. They created and shared a video on how to maintain good mental wellbeing during the COVID-19 pandemic with their network of frontline sales agents.

Creating Models and Employee Training Techniques

WalkMe Training Station

So if you need help creating a customized employee training system for your organization then here’s what you should know. Before we can talk about creating a customized training program, we will first need to look at the features of those training systems which already exist. Remember that choosing the right employee training techniques is important in creating an effective training template. The same rule applies in creating a customized training method or program.

A Simple Way to Track Courses without an LMS

Rapid eLearning

Generally , delivering e-learning courses is a two-step process: 1) create the course in your favorite e-learning software and 2) host the course in a learning management system. Create a Form. Create a form using a hosted service. However, you can use a different service if you want (or create your own form on a server). Create a Gate to the Form. The form collects the data and sends it to the service.

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52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. To make eLearning more engaging, think of how a TV mystery show is created. He is well known for his books , courses, writing, consulting, and talks on interactive learning, games, and gamification.

Podcast 10: The New Face of Nonprofit Leadership Development – With Meera Chary of Bridgespan

Talented Learning

EPISODE 10 – TOPIC SUMMARY AND GUEST: What does it take to create a compelling facilitated team learning experience? And how is this innovative concept helping consulting firms extend their reach? Bridgespan is one of the world’s premier nonprofit management consulting firms that empowers mission-driven organizations and philanthropists to accelerate social change. But we’ve created a learning experience for nonprofit executives to use together, as a team.

How to be Successfull in the E-Learning Industry

Rapid eLearning

I create a Service Level Agreement that documents the project details and expectations. Create courses with measurable objectives. Create a means to pre-assess the learners and then compare how they did after the training. Get your free PowerPoint templates and free graphics & stock images. Assessment E-learning E-learning 101 Performance Consulting Professional Development Project ManagementSuccessful e-learning is measured in many ways.

How to Create a Really Good LMS RFP

WBT Systems

Only after a thorough requirements analysis process will you have the information you need to create a really good LMS RFP. Narrow down the field first by: Working with an LMS consultant who narrows it down for you based on your requirements and their market knowledge. You could also use their RFP as a formatting template. The post How to Create a Really Good LMS RFP appeared first on WBT Systems.

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Here’s an Easy Way to Share Your E-Learning Courses

Rapid eLearning

As a bonus, with Amazon S3 you can also easily create free text-to-speech narration that sounds really good. To keep it simple, it’s a cloud-based storage service similar to Google Drive and Dropbox. Create a folder inside of your Public Folder to share courses. That creates a link to the HTML file which loads the course. Get your free PowerPoint templates and free graphics & stock images.

Clive Shepherd – Crystal Balling with Learnnovators

Learnnovators

& Fastrak Consulting Ltd.): Clive is a consultant learning technologist. He established his interest in interactive media as Director, Training and Creative Services for American Express in EMEA. Learnnovators: Your book ‘ The Blended Learning Cookbook ’ has been a great help for people who create blended learning solutions for workplaces, and has gained immense popularity with its creative recipes (ideas and solutions) for a broad range of typical problems.

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CLIVE SHEPHERD – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

& Fastrak Consulting Ltd.): Clive is a consultant learning technologist. He established his interest in interactive media as Director, Training and Creative Services for American Express in EMEA. Learnnovators: Your book ‘ The Blended Learning Cookbook ’ has been a great help for people who create blended learning solutions for workplaces, and has gained immense popularity with its creative recipes (ideas and solutions) for a broad range of typical problems.

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MICHAEL ALLEN – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

Learnnovators: You are known for your role as the primary architect in creating Authorware ? one of the most successful authoring tools ever created. And, you are the innovative force behind your recently launched authoring and publishing system, ZebraZapps — your award-winning instructional design approach and authoring environment for creating serious learning games and simulations. I want us all to be creating one epiphany after another for our learners.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

There are several reasons why: RSVP FOR OUR JANUARY WEBINAR! • When software is free, you have to make money with services. And training is a service. They want everything to be self-service. Because their business model is self-service. One camp includes open source software companies like MongoDB , which may lead with training because it’s a service they can monetize. But training is going to be free because it’s part of the service.

Game On: Training Employees To Battle Cyberattacks

The Game Agency

Then create a comprehensive training schedule that ensures all employees understand best practices in fending off would-be attackers. The company enlisted an agency to create a game called Cloud Defense to help employees master cybersecurity. The game allows each player to learn about Amazon Web Services (AWS) security protocols. While Cloud Defense was created exclusively for Intuit employees, there are other games available for any company to leverage.

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Free e-Learning books

eFront

News from the e-learning frontier Pages Home About Community Free e-Learning Resources Contribute to the e-Learning Community 11/14/2010 Free e-Learning books Since I am a great fun of open source software ( Open Source Authoring Tools for e-Learning , Free and Open Source Web Conferencing Tools for e-Learning ) and active member of online communities I created the following list with free e-Learning books. => Rops, CAE / President, Mickie Rops Consulting Inc.

How to write a training manual with a microlearning authoring tool

Ed App

To better understand how to write a training manual using a microlearning authoring tool, it is important to know what a training manual is and how a training manual template works. The Training Manual Template. A training manual template can provide a great scaffold.

5 Ways to Create a Continuous Learning Culture

Edume

Last week we discussed what continuous learning is, and why creating a continuous learning culture is crucial to the overall success and longevity of your company. (If Executing a continuous learning strategy, and creating a culture of continuous learning is a different ball game. The ideal learning solution indefinitely stores any content you create so that learning never expires and can be accessed remotely and as many times as a learner wishes.

Maximizing Your Medical Continuing Ed Program with Limited Staff

EthosCE

Even more so, you want to design and create the best possible continuing ed programs for your learners, but this can be a challenge. However, there is a service that can help you make the most of your e-learning courses. Creating and sending reports.

e-Learning budgets: Doing more with less

G-Cube

Therefore, despite fluctuations of the economy and limited training budgets, companies are always on the lookout for sustainable learning solutions that can be created and delivered within limited means – of time as well as money. Create a foolproof plan of action before you start interactions with the subject matter experts (SMEs) to maximize utilization of time and money. Create learning content templates with suitable guidelines to help gather pertinent information out of SMEs.

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A Conversation with Stephanie Nadda

Kapp Notes

Stephanie is a consultant based in Chicago who has worked with large organizations like W.W. Hosting platforms are more robust and the tools to create and edit video are simpler to use than they ever have been. Adapt is a free and easy to use, open source e-Learning authoring tool that creates fully responsive, multi-device, HTML5 e-learning content. Some of the many templates available with Expedite Learning (ExL). The other day I caught up with Stephanie Nadda.

How CPD Offices Manage Continuing Education with Tight Resources

EthosCE

This can significantly affect how well you’re creating innovative CE courses for your learners. There is a service available that’s cost-effective and can help solve your problems. Get the Service You Need for the Busy Times. You could be fighting a never-ending battle that can cut into your budget, so low staff turnover is a serious issue when it comes to your mission of creating innovative content for your learners. Access a Dedicated Service to Run Your Entire LMS.

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

If web accessibility issues for disabled users aren’t accounted for and addressed at the outset of the design process, the back end of a project can morph into an imposing labyrinth of alt-text, tabbing, transcript, and template color contrast nightmares. We created these 508-compliant courses using an extensive set of technical specifications and best practices developed for the project. Will your course on over-the-phone customer service training be offered to deaf learners?

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How E-learning for Health Changed After Covid-19

Spark Your Interest

As well as, e-learning solutions for health that we’ve created for our healthcare clients. Also, we include online training from organizations supporting and servicing the healthcare industry. Media assets created from developing e-learning for health can be used for other purposes. For example, different versions could be created for patients, employees, or family members. As well as diagnostic and treatment services. An e-learning course was created.

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12 elearning agencies that use Elucidat

Elucidat

So if you’re looking for an outside perspective, or for someone to help you meet a tight deadline, an agency could help you create a successful Elucidat project in the moment. These internal teams use Elucidat to create high quality, scalable elearning for the long term. But that’s not to say a little extra creativity or speed isn’t sometimes needed, which is where Elucidat’s Professional Services come in. Learn more about the support and services Elucidat offers.

Lessons Learned: LMS Feasibility Study

Petra Mayer

For example, it would be beneficial to incorporate into an RFP: Keep all criteria of your requirements separate and provide a templated response form for the vendors to complete. As part of the LMS Feasibility Study, I was asked to create a list of potential benefits the LMS will provide for this client. Other vendors may be at the opposite site of the spectrum, providing consulting and implementation of systems. Or these services may be part of the licensing fee.

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How Not to Adopt an LCMS

Xyleme

Create topics to be distributed as microlearning or assembled into a course. Companies that adopt a new LCMS are challenging the status quo, reimagining the way content is typically authored, created and delivered. Unwillingness to standardize your output templates. Hand-crafted content takes time, but the reality is that most learning content can be templated.

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How to Write an RFP for LMS Vendors

Web Courseworks

An RFP, or Request for Proposal, allows you to outline what you are looking for in your ideal Learning Management System vendor and creates a standardized form or checklist for all would-be vendors to follow. A typical software system RFP has multiple sections; once you complete one you like, you can use it as a template for other requests and programs. Create a three to five year plan with implementation of the new system being zero year.

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Social Learning Designer

Tony Karrer

Out of the conversation in Learn Trends around making informal learning concrete, Cammy Bean asked: Cammy Bean: So is there a market for Social Media Instructional Designing Consultants? Using a common marketing template, I thought it would be a great exercise to have people define our: Buyers Benefits Services Differentiation Here's the template. For (buyers) we help in their desire to _ (benefits) by __ (services) unlike others we _ (differentiation).