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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

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This Week on #BLPLearn: Consulting with Clients, Interactive Videos, and Storyline Games!

Bottom-Line Performance

We’ll take the best articles shared by our Learning Services, Multimedia, and Product Development teams in their weekly meetings and include them in the weekly #BLPLearn blog. 10 Critical Mistakes Consultants Make With Clients. Create Your Own Quest.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. Delightful customer service is the name of the game.

Developing a Results Driven Curriculum

PA G E 5 1 Create a project. experiences that support and enable change in service. Create a clear project charter Begin with the end in mind. S T E P 1 : C R E AT E A P R O J E C T C H A RT E R 7 Create a. stability, quality of service, and ultimately, public safety.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

I started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning.

Avoid Headaches with Managed Services for Enable Now, Powered by Abreon

Abreon

As a long time change management consultant, I have seen this done really well, but sometimes only OK, and still other times not very well at all. You can read more in my Enable Now post ) Enable Now is a very powerful tool that provides long-term strategic value by helping to create and deploy eLearning, user documents, context-sensitive help, test scripts, and much more. Templates Creation and Use. Abreon Managed Services. Digital Transformation.

Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. And then after that, created and released my course on Udemy.

LMS RFP Tips: How to Find Your Best Learning Technology Fit

Talented Learning

RFPs help buyers get organized, formalize requirements, evaluate vendors logically, create a historical record and show vendors you are serious. Think of an RFP (Request for Proposal) as an invitation to participate in the purchasing process for any type of software, goods or services.

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A Simple Way to Track Courses without an LMS

Rapid eLearning

Generally , delivering e-learning courses is a two-step process: 1) create the course in your favorite e-learning software and 2) host the course in a learning management system. Create a Form. Create a form using a hosted service. Create a Gate to the Form.

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52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. Create movement on the screen.

Podcast 10: The New Face of Nonprofit Leadership Development – With Meera Chary of Bridgespan

Talented Learning

EPISODE 10 – TOPIC SUMMARY AND GUEST: What does it take to create a compelling facilitated team learning experience? And how is this innovative concept helping consulting firms extend their reach? Because this works without a live consultant, it is much more flexible.

Creating Models and Employee Training Techniques

WalkMe Training Station

So if you need help creating a customized employee training system for your organization then here’s what you should know. Before we can talk about creating a customized training program, we will first need to look at the features of those training systems which already exist. Remember that choosing the right employee training techniques is important in creating an effective training template. The same rule applies in creating a customized training method or program.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

There are several reasons why: RSVP FOR OUR JANUARY WEBINAR! • When software is free, you have to make money with services. And training is a service. They want everything to be self-service. Because their business model is self-service. 2) Contacts Created.

How to be Successfull in the E-Learning Industry

Rapid eLearning

I create a Service Level Agreement that documents the project details and expectations. Create courses with measurable objectives. Create a means to pre-assess the learners and then compare how they did after the training. Successful e-learning is measured in many ways.

Here’s an Easy Way to Share Your E-Learning Courses

Rapid eLearning

As a bonus, with Amazon S3 you can also easily create free text-to-speech narration that sounds really good. To keep it simple, it’s a cloud-based storage service similar to Google Drive and Dropbox. Create a folder inside of your Public Folder to share courses.

How to Create a Really Good LMS RFP

WBT Systems

Only after a thorough requirements analysis process will you have the information you need to create a really good LMS RFP. Narrow down the field first by: Working with an LMS consultant who narrows it down for you based on your requirements and their market knowledge. You could also use their RFP as a formatting template. The post How to Create a Really Good LMS RFP appeared first on WBT Systems.

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Clive Shepherd – Crystal Balling with Learnnovators

Learnnovators

& Fastrak Consulting Ltd.): Clive is a consultant learning technologist. He established his interest in interactive media as Director, Training and Creative Services for American Express in EMEA. Learnnovators: Your book ‘ The Blended Learning Cookbook ’ has been a great help for people who create blended learning solutions for workplaces, and has gained immense popularity with its creative recipes (ideas and solutions) for a broad range of typical problems.

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Free e-Learning books

eFront

Rops, CAE / President, Mickie Rops Consulting Inc. The Insider’s Guide to Becoming a Rapid E-Learning Pro by The Rapid e-Learning Blog One of the great benefits of rapid e-learning is the ability to create e-learning courses much faster and easier than ever before.

Game On: Training Employees To Battle Cyberattacks

The Game Agency

Then create a comprehensive training schedule that ensures all employees understand best practices in fending off would-be attackers. The company enlisted an agency to create a game called Cloud Defense to help employees master cybersecurity. The game allows each player to learn about Amazon Web Services (AWS) security protocols. While Cloud Defense was created exclusively for Intuit employees, there are other games available for any company to leverage.

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How a presentation design agency can help you get the most out of Google Slides 

BrightCarbon

Google Slides is a popular tool for creating presentations. If you’re using Google Slides to create an important presentation, you may be considering employing a presentation design agency to help bring your content to life. Are all presentation design agencies created equal?

e-Learning budgets: Doing more with less

G-Cube

Therefore, despite fluctuations of the economy and limited training budgets, companies are always on the lookout for sustainable learning solutions that can be created and delivered within limited means – of time as well as money. Use audio and video to create impactful learning.

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Lessons Learned: LMS Feasibility Study

Petra Mayer

For example, it would be beneficial to incorporate into an RFP: Keep all criteria of your requirements separate and provide a templated response form for the vendors to complete. Other vendors may be at the opposite site of the spectrum, providing consulting and implementation of systems.

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A Conversation with Stephanie Nadda

Kapp Notes

Stephanie is a consultant based in Chicago who has worked with large organizations like W.W. Hosting platforms are more robust and the tools to create and edit video are simpler to use than they ever have been. Some of the many templates available with Expedite Learning (ExL).

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

If web accessibility issues for disabled users aren’t accounted for and addressed at the outset of the design process, the back end of a project can morph into an imposing labyrinth of alt-text, tabbing, transcript, and template color contrast nightmares. 4) Create Alt-Tags and Descriptions.

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12 elearning agencies that use Elucidat

Elucidat

So if you’re looking for an outside perspective, or for someone to help you meet a tight deadline, an agency could help you create a successful Elucidat project in the moment. These internal teams use Elucidat to create high quality, scalable elearning for the long term.

New technologies for internal trainers

isEazy

On the other hand, it requires the effort and involvement of all internal experts, not only to share their knowledge, but to be subsequently involved in all coordination and validation phases of that consultant’s work. isEazy teams can create projects of all kind for the customer.

How to Write an RFP for LMS Vendors

Web Courseworks

An RFP, or Request for Proposal, allows you to outline what you are looking for in your ideal Learning Management System vendor and creates a standardized form or checklist for all would-be vendors to follow.

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Software for Associations | 15 Platforms to Consider

Web Courseworks

Your association is responsible for creating engagement opportunities—from continuing education courses to conferences and events—to help your members grow in their careers and meet like-minded professionals in related fields. Self-service portals. Create sessions.

10 Helpful Types of Video for Business

TechSmith Camtasia

There are many use cases for screencasts: Create quick, disposable videos for colleagues and clients. Many businesses use explainers as promotional videos to communicate the value of their product or service. Using video for business is no longer an upcoming trend–it’s the norm.

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Articulate Storyline Training – Salt Lake City, March 24-27

eLearning Brothers

For everyone attending the Storyline training you’ll get: 12 month subscription to eLearning Brothers Templates. Expert trainers show you how harness the power of Storyline to create interactive courses. Creating a Storyline Template.

6 steps to make your authoring tool implementation a success

Elucidat

Or, you might be moving into the digital world from face-to-face training, and need a tool that helps you create interactive experiences. Download our authoring tool comparison template to help with this! Professional services for expert coaching and consultancy.

How Not to Adopt an LCMS

Xyleme

Create topics to be distributed as microlearning or assembled into a course. Companies that adopt a new LCMS are challenging the status quo, reimagining the way content is typically authored, created and delivered. Unwillingness to standardize your output templates.

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Social Learning Designer

Tony Karrer

Out of the conversation in Learn Trends around making informal learning concrete, Cammy Bean asked: Cammy Bean: So is there a market for Social Media Instructional Designing Consultants? Using a common marketing template, I thought it would be a great exercise to have people define our: Buyers Benefits Services Differentiation Here's the template. For (buyers) we help in their desire to _ (benefits) by __ (services) unlike others we _ (differentiation).

How Does LMS Selection Work? This Case Reveals All

Talented Learning

With 13 years in LMS sales and now nearly 3 years as LMS selection consultants, we’ve been directly involved in $65,000,000 worth of LMS selling and buying. People often ask me, “What exactly should I expect from your LMS selection process and services?”