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How to Efficiently Reduce Company Help Desk Calls With Training To Streamline Operations and Reduce The Number Of Employees

IT Training Department Blog

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. In reality, people often prefer the personal touch of speaking to a representative and will bypass the self-service option and call or chat anyway. Better utilization of technology and self-service options.

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Latest E-Learning News and Notes

eLearning 24-7

They will need to create the best course possible and a 10 question quiz. Rapid Intake Unison. The premise of these tools is that anyone regardless of their tech skill set can create a course. We both agree that they will have no knowledge of the software they will use to create their course. Buyer services.

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Top 70 eLearning Articles - Hot Topics: iPad Adobe Captivate - July 2010

eLearning Learning Posts

0160; A few weeks ago I created a survey about Mobile Learning. 50% currently neither create nor consume Mobile Learning. Services of the learners choice. semantic web) to create what I have called, in the past, the semantic social web. Thanks to everyone that took time out to answer. The results are summarized below.