How eLearning is Reshaping Retail Customer Service

AbaraLMS

eLearning is reshaping traditional retail customer service in ways that were never thought possible before. From simulation-based courses to soft-skill training that teach employees to be courteous, responsive, and consulting, all while being an expert in their domain, eLearning has indeed opened new avenues of training that traditional training once couldn’t achieve.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game.

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Finally! A Brain-Based Consultative Sales Program

Learningtogo

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). CONSULTATIVE SALES CERTIFICATION MODULES.

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44 Profitable Markets within the Training Industry

LearnDash

The training industry is continuing to grow at a rapid pace, especially given the advancement in new technologies. For an individual, or company, looking to get involved in the industry, there are quite a few niches to get involved in. Customer Service Training.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?

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eLearning for the Retail Industry with eFrontPro

eFront

Retail employees, more so than most other fields, have to deal with customers in person, and while good people skills are essential, they are not enough by themselves. though, you should consult your legal team before relying on this, as it might not apply to your jurisdiction.

Josh Bersin, global industry analyst, on how Immersive Learning is poised to disrupt L&D

STRIVR

We don’t have enough people for the jobs that are being created, and the skills that are mostly in demand are more sophisticated, complex-thinking skills and service skills and interpretation skills. We’re transparent with customers with where it’s evolved and where it still needs work.

Cornerstone-Saba Acquisition: What Does it Mean for LMS Customers?

Talented Learning

As you may have read in my annual industry trends analysis , the pace of acquisitions and strategic equity investments has been accelerating for several years. An acquisition may mean instant access to a massive new customer base or lucrative distribution channels.

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JAY CROSS – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

Berkeley is the birthplace of the cyclotron, California cuisine , and custom coffee roasting in the United States. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation.

LMS Market Trends: Issues and Opportunities

Talented Learning

It’s not just because I’m a learning tech fanatic with more than 22 years of LMS/elearning industry experience. Custom learning experiences: Now it’s possible to map learning experiences to the specific interests, needs and behaviors of learners, over time.

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Learning Pool recruits Steve Sosinski to strengthen customer engagement in North America

Learning Pool

Based in Dallas, Texas, Steve has a long history in the online learning space, most recently as Learning Consultant for Capital One Bank where he served in the Learning Enterprise group, supporting the implementation of new learning technologies. .

Learning Pool revealed as ‘Top 50 Megabuyte Privately Owned Tech Company’ 2020

Learning Pool

The announcement, which saw Learning Pool improve upon last year’s ranking, was made at the annual Megabuyte50 champagne reception in Westminster, London in January, an occasion sponsored by Rothchild & Co and OC&C Strategy Consultants.

Gyrus Systems Earns Award For “Best Compliance LMS” By Talented Learning

Gyrus

Richmond, VA, December 21, 2017, Gyrus Systems, a leader in the Learning Management Systems (LMS) industry, proudly announced that Talented Learning named the GyrusAim® Learning Management System Honorable mentions for "Best Compliance LMS" category. Talented Learning is a news, research and consulting organization dedicated to the advancement of all aspects of extended enterprise learning technology solutions.

Silver Win for Learning Pool’s Marketing Team at the 2019 Business Brilliance Awards

Learning Pool

The Business Brilliance Awards celebrate the success of internationally leading companies and highlight a commitment to excellence among practitioners and consultants in a range of fields. Their innovative approach, such as geolocation-based advertizing and a brand new range of content-led campaigns, is really helping us make a difference for our customers and the wider online learning industry.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.

Excellence in Content

CLO Magazine

Excellence in Content recognizes vendors that have created superior customized and/or off-the-shelf learning content. Bronze: Zelus Consulting Group. Gold: SweetRush.

Learning Pool’s Stream LXP integrates with content curation tool, Anders Pink

Learning Pool

For more information or to request a consultation, visit our Anders Pink webpage. .

Silver Win for Learning Pool’s Marketing Team at the 2019 Business Brilliance Awards

HT2 Labs

The Business Brilliance Awards celebrate the success of internationally leading companies and highlight a commitment to excellence among practitioners and consultants in a range of fields. Categories included ‘Best New Product Launch’, ‘Brilliance in Customer Service’, ‘Brilliance in Marketing’, ‘Brilliance in PR/Communications’, and of course, ‘Innovative Team of the Year’ for which Learning Pool’s team of marketers scooped Silver.

eLearning: xAPI is Geek Free and Ready to Go

The Logical Blog by IconLogic

This isn't the dumbing-down of the specification or possibilities it holds for the industry so much as it is the provision of accessible, entry-level ways to take advantage of xAPI as a stepping stone to providing deeper learning experiences across the whole enterprise.

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AI-as-a-Service: The Next Big Thing in Business Tech?

Talented Learning

It’s called AI-as-a-Service (or AIaaS). Why It’s Time for AI-as-a-Service. Combining the Software-as-a-Service (SaaS) business model with AI services can bring the power of artificial intelligence to the masses without a hefty price tag.

Welcome to the AXIOM Family, Sharon!

AXIOM Learning Solutions

She will handle tasks including recruiting, on-boarding new trainers, consultants, managing a variety of other system and database functions. She has more than 20 years’ experience in sales, sales enablement and customer service.

Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. There were customer benefits as well.

eThink Education Named a Certified Premium Moodle Partner Eligible to Support Moodle Workplace

eThink Education

The new program recognizes Certified Moodle Partners who have provided an exceptional level of service to their clients during their tenure as Moodle Partners. eThink also offers LMS and eLearning trainings through eThink Academy, as well as custom content solutions.

The 6 Levels of Adaptive Learning – Science Fiction or Reality?

mLevel

It may not be as much data as an autonomous vehicle needs but relative to the industry, it should not be underestimated. Unfortunately, the industry standard for success usually equates to “course completion” and currently learning and development captures and utilizes very little data.

What is Organizational Development

Continu

For example, how can you better serve your customer base, or what products could use tweaking? Again, this can be applied both internally and externally to manage customer satisfaction. This leads to better products, positive experiences with customers, and better company outcomes.

Cammy Beans Learning Visions: eLearning Brand Name Recognition?

Learning Visions

The eLearning industry is a weird beast. No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. Posted by Cammy Bean at 6:15 PM Labels: brands , e-learning industry 12comments: Sreya Dutta said. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

Why Your Business Needs a Chatbot in 2020

Mobile Coach

The direct selling industry is under fire—facing regulatory pressures, declining sales, and the threat of more compelling gig-economy alternatives like Uber that are stealing away potential recruits. . And what do today’s customers expect? Customer Service.

Chief Learning Officer Announces 2018 Learning In Practice Award Finalists

CLO Magazine

Customs and Border Protection. Division 1: Alanna Corrigan, Senior Director, Customer Service Training Design & Transformation, Air Canada. Damodar Padhi, Vice President and Global Head, Talent Development, Tata Consultancy Services. CoreAxis Consulting, LLC.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

It operates the industry’s largest ‘pay-as-you-go’ business, selling 25,000 consumer-financed solar systems per month through a network of 2,500 agents and 140 branch stores. With over 27 million customers in 60+ countries, it’s a truly global enterprise.

Useless vs. Useful Learning Data

Axonify

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences.

VR makes learning authentic, memorable

CLO Magazine

The scenario was designed to help an employee understand how to serve customers in very difficult situations. When I made a mistake or forgot something, the simulation coached me on where to direct my attention to get service right. I’m always a little skeptical about new tools.

Better Training Needed for Financial Services Frontline Employees

CLO Magazine

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. Doing so empowers employees to deliver exceptional customer experiences while remaining engaged,” she said.

Training Vision 3: What Are Your Best Customers Planning?

Your Training Edge

Summary: Training in the current environment is very much like sales, so it is absolutely necessary to find out what your best internal customers are planning for the upcoming year. In the current environment, it’s a good idea to manage your best internal customers just as a sales manager would manage that pipeline. And even more importantly, this contact serves to solidify your relationship as a solutions partner and not just a service department.

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The What, Why & How Behind Compliance Training Online

learnWorlds

It increases positive customer interactions and relationships. Customer Service. But this is why employers need to be quick enough to adhere to the new learning demands and make sure their training program is current, using modern and industry-relevant approaches.