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How eLearning is Reshaping Retail Customer Service

AbaraLMS

eLearning is reshaping traditional retail customer service in ways that were never thought possible before. From simulation-based courses to soft-skill training that teach employees to be courteous, responsive, and consulting, all while being an expert in their domain, eLearning has indeed opened new avenues of training that traditional training once couldn’t achieve.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game.

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Finally! A Brain-Based Consultative Sales Program

Learningtogo

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). CONSULTATIVE SALES CERTIFICATION MODULES.

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Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

44 Profitable Markets within the Training Industry

LearnDash

The training industry is continuing to grow at a rapid pace, especially given the advancement in new technologies. For an individual, or company, looking to get involved in the industry, there are quite a few niches to get involved in. Customer Service Training.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?

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AI-as-a-Service: The Next Big Thing in Business Tech?

Talented Learning

It’s called AI-as-a-Service (or AIaaS). Why It’s Time for AI-as-a-Service. Combining the Software-as-a-Service (SaaS) business model with AI services can bring the power of artificial intelligence to the masses without a hefty price tag.

Better Training Needed for Financial Services Frontline Employees

CLO Magazine

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. Doing so empowers employees to deliver exceptional customer experiences while remaining engaged,” she said.

eLearning for the Retail Industry with eFrontPro

eFront

Retail employees, more so than most other fields, have to deal with customers in person, and while good people skills are essential, they are not enough by themselves. though, you should consult your legal team before relying on this, as it might not apply to your jurisdiction.

Josh Bersin, global industry analyst, on how Immersive Learning is poised to disrupt L&D

STRIVR

We don’t have enough people for the jobs that are being created, and the skills that are mostly in demand are more sophisticated, complex-thinking skills and service skills and interpretation skills. We’re transparent with customers with where it’s evolved and where it still needs work.

Cornerstone-Saba Acquisition: What Does it Mean for LMS Customers?

Talented Learning

As you may have read in my annual industry trends analysis , the pace of acquisitions and strategic equity investments has been accelerating for several years. An acquisition may mean instant access to a massive new customer base or lucrative distribution channels.

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LMS Market Trends: Issues and Opportunities

Talented Learning

It’s not just because I’m a learning tech fanatic with more than 22 years of LMS/elearning industry experience. Custom learning experiences: Now it’s possible to map learning experiences to the specific interests, needs and behaviors of learners, over time.

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Silver Win for Learning Pool’s Marketing Team at the 2019 Business Brilliance Awards

Learning Pool

The Business Brilliance Awards celebrate the success of internationally leading companies and highlight a commitment to excellence among practitioners and consultants in a range of fields. Their innovative approach, such as geolocation-based advertizing and a brand new range of content-led campaigns, is really helping us make a difference for our customers and the wider online learning industry.

Excellence in Content

CLO Magazine

Excellence in Content recognizes vendors that have created superior customized and/or off-the-shelf learning content. Bronze: Zelus Consulting Group. Gold: SweetRush.

Gyrus Systems Earns Award For “Best Compliance LMS” By Talented Learning

Gyrus

Richmond, VA, December 21, 2017, Gyrus Systems, a leader in the Learning Management Systems (LMS) industry, proudly announced that Talented Learning named the GyrusAim® Learning Management System Honorable mentions for "Best Compliance LMS" category. Talented Learning is a news, research and consulting organization dedicated to the advancement of all aspects of extended enterprise learning technology solutions.

eThink Education Named a Certified Premium Moodle Partner Eligible to Support Moodle Workplace

eThink Education

The new program recognizes Certified Moodle Partners who have provided an exceptional level of service to their clients during their tenure as Moodle Partners. eThink also offers LMS and eLearning trainings through eThink Academy, as well as custom content solutions.

Silver Win for Learning Pool’s Marketing Team at the 2019 Business Brilliance Awards

HT2 Labs

The Business Brilliance Awards celebrate the success of internationally leading companies and highlight a commitment to excellence among practitioners and consultants in a range of fields. Categories included ‘Best New Product Launch’, ‘Brilliance in Customer Service’, ‘Brilliance in Marketing’, ‘Brilliance in PR/Communications’, and of course, ‘Innovative Team of the Year’ for which Learning Pool’s team of marketers scooped Silver.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.

Chief Learning Officer Announces 2018 Learning In Practice Award Finalists

CLO Magazine

Customs and Border Protection. Division 1: Alanna Corrigan, Senior Director, Customer Service Training Design & Transformation, Air Canada. Damodar Padhi, Vice President and Global Head, Talent Development, Tata Consultancy Services. CoreAxis Consulting, LLC.

Why Your Business Needs a Chatbot in 2020

Mobile Coach

The direct selling industry is under fire—facing regulatory pressures, declining sales, and the threat of more compelling gig-economy alternatives like Uber that are stealing away potential recruits. . And what do today’s customers expect? Customer Service.

Welcome to the AXIOM Family, Sharon!

AXIOM Learning Solutions

She will handle tasks including recruiting, on-boarding new trainers, consultants, managing a variety of other system and database functions. She has more than 20 years’ experience in sales, sales enablement and customer service.

eLearning: xAPI is Geek Free and Ready to Go

The Logical Blog by IconLogic

This isn't the dumbing-down of the specification or possibilities it holds for the industry so much as it is the provision of accessible, entry-level ways to take advantage of xAPI as a stepping stone to providing deeper learning experiences across the whole enterprise.

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Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. There were customer benefits as well.

VR makes learning authentic, memorable

CLO Magazine

The scenario was designed to help an employee understand how to serve customers in very difficult situations. When I made a mistake or forgot something, the simulation coached me on where to direct my attention to get service right. I’m always a little skeptical about new tools.

Useless vs. Useful Learning Data

Axonify

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

2018 Learning In Practice Award Winners Announced

CLO Magazine

Customs and Border Protection. Division 1: Gold: Damodar Padhi, Vice President and Global Head, Talent Development, Tata Consultacy Services. Bronze: Alanna Corrigan, Senior Director, Customer Service Training Design & Transformation, Air Canada. Division 2: Gold: Scott Hammond, Senior Manager of Industry Programs, Autodesk. Silver: Edward Bell, Director, Dell EMC Education Services. Silver: Charles Atkins, Vice President, Dell EMC Education Services.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

It operates the industry’s largest ‘pay-as-you-go’ business, selling 25,000 consumer-financed solar systems per month through a network of 2,500 agents and 140 branch stores. With over 27 million customers in 60+ countries, it’s a truly global enterprise.

Cammy Beans Learning Visions: eLearning Brand Name Recognition?

Learning Visions

The eLearning industry is a weird beast. No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. Posted by Cammy Bean at 6:15 PM Labels: brands , e-learning industry 12comments: Sreya Dutta said. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

The Future of Store Associate Training: Why retailers need a better approach

Axonify

This challenge really isn’t any different from the other organizations we deal with across a range of industries. That’s because customers are more knowledgeable than ever before—often having more information that store associates, whose job it is to help them.

Top Learning Trends for 2017 (according to the experts)

Axonify

But, instead of simply offering our POV, we thought there was no better way to provide you with the best insights than to consult with some of the leading experts in the field. Industry Analyst. Gamification Analyst, Author, Consultant, Speaker, Professor.

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40+ of the World’s Best Sales Training Programs to Get Your Team Into Shape

Sales Hacker Training

To make it easier for you, we’ve created a (not-so) shortlist of training companies that have been generating buzz across the industry. The Harris Consulting Group. The company’s products and services align with these audiences. Building Customer Equity.

Training Vision 3: What Are Your Best Customers Planning?

Your Training Edge

Summary: Training in the current environment is very much like sales, so it is absolutely necessary to find out what your best internal customers are planning for the upcoming year. In the current environment, it’s a good idea to manage your best internal customers just as a sales manager would manage that pipeline. And even more importantly, this contact serves to solidify your relationship as a solutions partner and not just a service department.

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Useless vs. Useful Learning Data

Axonify

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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