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How eLearning is Reshaping Retail Customer Service


eLearning is reshaping traditional retail customer service in ways that were never thought possible before. From simulation-based courses to soft-skill training that teach employees to be courteous, responsive, and consulting, all while being an expert in their domain, eLearning has indeed opened new avenues of training that traditional training once couldn’t achieve.

Customer Service Training Software: Why Every Company Needs It


“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. It takes 12 positive customer experiences to compensate for one negative experience. Online Customer Service Training.

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Finally! A Brain-Based Consultative Sales Program


Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). CONSULTATIVE SALES CERTIFICATION MODULES.

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44 Profitable Markets within the Training Industry


The training industry is continuing to grow at a rapid pace, especially given the advancement in new technologies. For an individual, or company, looking to get involved in the industry, there are quite a few niches to get involved in. If you are still wondering what the best sub-categories (or niches) are within the training industry, you can use the list below to get started. You could get into businesses in these industries as an employee, or start your own.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. The best wineries understand that an effective customer experience involves a blend of education , enjoyment and product excellence. Winery Visit 1: Our Customer Experience.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

AI-as-a-Service: The Next Big Thing in Business Tech?

Talented Learning

It’s called AI-as-a-Service (or AIaaS). Why It’s Time for AI-as-a-Service. Combining the Software-as-a-Service (SaaS) business model with AI services can bring the power of artificial intelligence to the masses without a hefty price tag. That’s my hope – and not just because it could lead more companies to greater efficiencies and customer insights. Amazon , Google , IBM and Microsoft are major players in the AI-as-a-Service race.

Better Training Needed for Financial Services Frontline Employees

CLO Magazine

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. Results revealed that only 13 percent of financial services frontline employees feel equipped to answer questions from clients and 60 percent indicated they were not completely satisfied with the employee training they receive. Customer Satisfaction. Leaman said this poses a problem for customers.

eLearning for the Retail Industry with eFrontPro


Retail employees, more so than most other fields, have to deal with customers in person, and while good people skills are essential, they are not enough by themselves. A successful sale or a satisfactory customer service experience is built upon years of experience in dealing with customers who, as the old saying goes are always right, combined with rigorous training and continuous reeducation to new products, selling techniques and market trends.

Josh Bersin, global industry analyst, on how Immersive Learning is poised to disrupt L&D


Under pressure, they’re discovering new and better ways to train employees, tapping into Virtual Reality (VR) not just for traditional high-risk scenarios like flight simulation, but to teach all kinds of skills that employees use every day on the job, from retail to manufacturing to customer service. We’re transparent with customers with where it’s evolved and where it still needs work. You need consulting help. L&D customer story hr webinar

Cornerstone-Saba Acquisition: What Does it Mean for LMS Customers?

Talented Learning

As you may have read in my annual industry trends analysis , the pace of acquisitions and strategic equity investments has been accelerating for several years. An acquisition may mean instant access to a massive new customer base or lucrative distribution channels. But here’s the rub: Although an acquisition may be good for companies and investors on both sides of the deal, it’s rarely a treat for customers of the acquired business. Have you heard the news?

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Berkeley is the birthplace of the cyclotron, California cuisine , and custom coffee roasting in the United States. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation. It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape.

LMS Market Trends: Issues and Opportunities

Talented Learning

It’s not just because I’m a learning tech fanatic with more than 22 years of LMS/elearning industry experience. It’s also because I’m a fiercely independent analyst and LMS selection consultant and it’s my job to know what’s happening among the hundreds of vendors who are pushing the boundaries of LMS innovation. Then four years ago, I founded Talented Learning to give customers independent insight into what’s available.

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6 Training Tips for Your Remote Workforce


Is it fast customer service? Plus, they can see how the training courses support their own job requirements and service goals. You may also choose to highlight real-life instances where the new skills your team is developing have had a positive effect on customer service and allowed them to put your company values into action. Remote training and learning ensure that your employees stay abreast of changes in your industry and keep enhancing their skills.

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Gyrus Systems Earns Award For “Best Compliance LMS” By Talented Learning


Richmond, VA, December 21, 2017, Gyrus Systems, a leader in the Learning Management Systems (LMS) industry, proudly announced that Talented Learning named the GyrusAim® Learning Management System Honorable mentions for "Best Compliance LMS" category. Talented Learning is a news, research and consulting organization dedicated to the advancement of all aspects of extended enterprise learning technology solutions.

Learning Pool receives ‘Partner of the Year’ honor from Humentum

Learning Pool

Humentum is a global membership association providing training, convening, consultancy and support. Additionally, two other organizations are recognized with the Partner of the Year Award and Industry Award for a Humentum Industry Partner.

Silver Win for Learning Pool’s Marketing Team at the 2019 Business Brilliance Awards

Learning Pool

The Business Brilliance Awards celebrate the success of internationally leading companies and highlight a commitment to excellence among practitioners and consultants in a range of fields. Their innovative approach, such as geolocation-based advertizing and a brand new range of content-led campaigns, is really helping us make a difference for our customers and the wider online learning industry.

Learning Pool revealed as ‘Top 50 Megabuyte Privately Owned Tech Company’ 2020

Learning Pool

The announcement, which saw Learning Pool improve upon last year’s ranking, was made at the annual Megabuyte50 champagne reception in Westminster, London in January, an occasion sponsored by Rothchild & Co and OC&C Strategy Consultants. Together, they identify the 100 best-performing companies within the UK ICT Services and Software sectors.

Learning Pool recruits Steve Sosinski to strengthen customer engagement in North America

Learning Pool

Based in Dallas, Texas, Steve has a long history in the online learning space, most recently as Learning Consultant for Capital One Bank where he served in the Learning Enterprise group, supporting the implementation of new learning technologies. . Their award-winning support and 98% recommendation rating is proof that they care about the customers and live by their core values.

27+ Best WordPress Development Companies Based on their Specialization, Location and Cost

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

Full-Service WordPress Agencies. As the name suggests, these WordPress development companies provide end-to-end web services. The main advantage of working with a full-service agency is that you don’t have to worry about coordinating with multiple different teams. Consulting.

Why an Effective Employee Onboarding Plan is Crucial?

Infopro Learning

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. Effective employee onboarding has the power to improve your business on multiple fronts. When planned and implemented correctly, your onboarding program will help you increase employee retention, boost productivity, increase profits and create your brand advocates.

Silver Win for Learning Pool’s Marketing Team at the 2019 Business Brilliance Awards

HT2 Labs

The Business Brilliance Awards celebrate the success of internationally leading companies and highlight a commitment to excellence among practitioners and consultants in a range of fields. Categories included ‘Best New Product Launch’, ‘Brilliance in Customer Service’, ‘Brilliance in Marketing’, ‘Brilliance in PR/Communications’, and of course, ‘Innovative Team of the Year’ for which Learning Pool’s team of marketers scooped Silver.

Going the Whole Nine Yards with Aptara's On-Demand Learning Professionals


As such, the global staffing industry continues to draft a commendable growth story with the prosperity of what is also called the ‘Gig Economy’. LMS Consultants. Change Management Consultants. Organizational Development Consultants.

Excellence in Content

CLO Magazine

Excellence in Content recognizes vendors that have created superior customized and/or off-the-shelf learning content. Bronze: Zelus Consulting Group. When EmblemHealth decided they wanted a comprehensive training program to turn their call center into a concierge service, Zelus Consulting Group created PACE. Gold: SweetRush.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another. LMS innovation was stifled yet again and innumerable customers became lost in the bureaucracy of behemoth software companies. The good news is there is an LMS for every need, industry and budget.

Cammy Beans Learning Visions: eLearning Brand Name Recognition?

Learning Visions

The eLearning industry is a weird beast. No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. Posted by Cammy Bean at 6:15 PM Labels: brands , e-learning industry 12comments: Sreya Dutta said. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

eThink Education Named a Certified Premium Moodle Partner Eligible to Support Moodle Workplace

eThink Education

The new program recognizes Certified Moodle Partners who have provided an exceptional level of service to their clients during their tenure as Moodle Partners. In addition to service, Certified Premium Moodle Partners are recognized for their contribution to Moodle’s open source initiatives and growth. eThink is differentiated from other Moodle partners through their high-touch, high-quality support services, which include an average ticket response time of under an hour.

Chief Learning Officer Announces 2018 Learning In Practice Award Finalists

CLO Magazine

Customs and Border Protection. Division 1: Alanna Corrigan, Senior Director, Customer Service Training Design & Transformation, Air Canada. Damodar Padhi, Vice President and Global Head, Talent Development, Tata Consultancy Services. Scott Hammond, Senior Manager of Industry Programs, Autodesk. Division 1: Edward Bell, Director, Dell EMC Education Services. Charles Atkins, Vice President, Dell EMC Education Services.

eLearning: xAPI is Geek Free and Ready to Go

The Logical Blog by IconLogic

This isn't the dumbing-down of the specification or possibilities it holds for the industry so much as it is the provision of accessible, entry-level ways to take advantage of xAPI as a stepping stone to providing deeper learning experiences across the whole enterprise. It's a progression of the industry toward more, toward faster, and toward better.    The xAPI space is a faster moving segment than the rest of the L&D industry.

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Learning in the Flow of Work


That’s why we often consult eLearning experts about where they believe the industry to be heading. By providing choices based on relevant behavior, companies can add value to their customers by effectively anticipating their needs.

Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. Here I present four ways that a retailer and their vendors used mobile to help retail sales associates increase sales and engender customer loyalty on the day after the Oscars. There were customer benefits as well.

2018 Learning In Practice Award Winners Announced

CLO Magazine

Customs and Border Protection. Division 1: Gold: Damodar Padhi, Vice President and Global Head, Talent Development, Tata Consultacy Services. Bronze: Alanna Corrigan, Senior Director, Customer Service Training Design & Transformation, Air Canada. Division 2: Gold: Scott Hammond, Senior Manager of Industry Programs, Autodesk. Silver: Edward Bell, Director, Dell EMC Education Services. Silver: Charles Atkins, Vice President, Dell EMC Education Services.

Free L&D webinars for November 2020

Limestone Learning

Gomo’s Huw Edwards, Business Development Executive, and Simon Waldram, Customer Success Manager, will talk you through some top tips they’ve seen their customers using that catch learners’ attention. “ Leaves, tree, red ” by Peng Sun is licensed by Pixabay.

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The 6 Levels of Adaptive Learning – Science Fiction or Reality?


It may not be as much data as an autonomous vehicle needs but relative to the industry, it should not be underestimated. And the possibilities are very exciting: just imagine being able to 1) benefit from autonomously crowd-sourced best practices for sales, customer service, medicine or even engineering, 2) assess an individual’s capabilities in real time or on the job using AI, and then 3) serve up the most relevant material in the right format with none of the fluff.

Learning Pool’s Stream LXP integrates with content curation tool, Anders Pink

Learning Pool

For more information or to request a consultation, visit our Anders Pink webpage. . Already in 2020, we have also achieved Gold for exemplar customer service at the 2020 Stevie Awards and topped both the ‘Top Content Provider for Rapid eLearning’ and ‘Top Content Provider for Mobile Learning’ lists by eLearning Industry. .