9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Games Can Help Your Customer Service Level Up

Clarity Consultants

Luckily, customer service procedures are shifting away from traditional paradigms. By incorporating gamification, the experience can be more satisfying of customers and employees alike, improving the experience at every level.

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Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

How eLearning is Reshaping Retail Customer Service

AbaraLMS

eLearning is reshaping traditional retail customer service in ways that were never thought possible before. From simulation-based courses to soft-skill training that teach employees to be courteous, responsive, and consulting, all while being an expert in their domain, eLearning has indeed opened new avenues of training that traditional training once couldn’t achieve.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game.

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

Finally! A Brain-Based Consultative Sales Program

Learningtogo

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). CONSULTATIVE SALES CERTIFICATION MODULES.

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What Gets Measured Gets Done…Revisited Again

The Performance Improvement Blog

One implication of the phrase is that if you measure something (customer service, productivity, sales, revenue, etc.), Number of calls handled went up; customer service went down. Communication Customer Service Evaluation Training Impact Jane Bozarth

The Difference Between a Coach, Mentor, and Consultant?

Your Training Edge

When determining the difference between a coach, mentor, and consultant, it is necessary to look at specific roles and functions. Fifth, what is the expected return for the services of the person? A consultant may take the form of mentors and coaches, but the primary difference between a consultant and coaches and mentors is that a consultant is usually paid for the specific task at hand. Coaching Featured Posts coach consultant difference between mentor

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?

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Employee Satisfaction and Engagement Once Again Linked to Financial Success

The Performance Improvement Blog

Market characteristics included customer satisfaction, retention, and loyalty. A major finding was “… a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction and improved financial performance.”.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

AI-as-a-Service: The Next Big Thing in Business Tech?

Talented Learning

It’s called AI-as-a-Service (or AIaaS). Why It’s Time for AI-as-a-Service. Combining the Software-as-a-Service (SaaS) business model with AI services can bring the power of artificial intelligence to the masses without a hefty price tag.

Reprise: Training Will Not Eliminate Racist Behavior in Starbucks

The Performance Improvement Blog

A consultant to facilitate developing and implementing a diversity plan. Coaching Communication Customer Service Diversity Training Human Resource Development Leadership Learning Management Organization Culture Training Training ImpactIn a letter that Howard Schultz, Executive Chairman of Starbucks , published in today's New York Times, he describes what his stores and offices will be doing this afternoon to address the problem of racial bias in the company: .

Reprise: Training Will Not Eliminate Racist Behavior in Starbucks

The Performance Improvement Blog

A consultant to facilitate developing and implementing a diversity plan. Coaching Communication Customer Service Diversity Training Human Resource Development Leadership Learning Management Organization Culture Training Training ImpactIn a letter that Howard Schultz, Executive Chairman of Starbucks , published in today's New York Times, he describes what his stores and offices will be doing this afternoon to address the problem of racial bias in the company: .

Investing in Training in Downturns and Upturns

The Performance Improvement Blog

Focus on customer experience – All organizations should have the improvement of customer experience as one of their top strategic goals. Learning about the customer experience should be on every manager’s agenda. The U.S.

Better Training Needed for Financial Services Frontline Employees

CLO Magazine

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. Doing so empowers employees to deliver exceptional customer experiences while remaining engaged,” she said.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I also managed our outbound messaging to customers.

JAY CROSS – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

Berkeley is the birthplace of the cyclotron, California cuisine , and custom coffee roasting in the United States. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation.

The 4 Cs to Designing Meaningful Scenarios, Part 3: Connections

eLearning Brothers

A better way to respond would be to stay professional while acknowledging the emotional impact to the customer. You should be professional and stay “above board” even when a customer is fanning the flames of the conversation. Clients and customers. Custom Solutions.

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Is Your Measuring Stick Allowing You To Manage For The Better.

Dashe & Thomson

by Guest on April 2, 2011 in performance support Lynn Cases is a Senior Training Consultant for Dashe & Thomson. Lynn Cases, Senior Training Consultant Blog this!

ID & eLearning Links 4/7/20

Experiencing eLearning

The bottom line is, relationships get stronger through empathy, service, and creating reciprocity where everybody wins. Go watch that customer service agent IN PERSON and see for yourself what they are doing well, what they are not doing well, and what they might be totally missing.

6 Training Tips for Your Remote Workforce

LearnDash

Is it fast customer service? Plus, they can see how the training courses support their own job requirements and service goals. Good e-learning programs can help you grow your business and improve customer service.

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Why an Effective Employee Onboarding Plan is Crucial?

InfoPro Learning

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. Effective employee onboarding has the power to improve your business on multiple fronts.

The First Lever of a Successful CLO: Performance Transformation

InfoPro Learning

Transitioning from Trainers to Performance Consultants. They need to be able to advise and guide the sales team on how to improve sales conversion, counsel the customer service team on how to acquire listening skills when dealing with irate customers, or empower the technology team to quickly deal with security breaches.

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44 Profitable Markets within the Training Industry

LearnDash

Customer Service Training. Customer Training. Food Service Training. International Translation Services. Training Consulting. The training industry is continuing to grow at a rapid pace, especially given the advancement in new technologies.

Learning Pool revealed as ‘Top 50 Megabuyte Privately Owned Tech Company’ 2020

Learning Pool

The announcement, which saw Learning Pool improve upon last year’s ranking, was made at the annual Megabuyte50 champagne reception in Westminster, London in January, an occasion sponsored by Rothchild & Co and OC&C Strategy Consultants.

Learning Pool recruits Steve Sosinski to strengthen customer engagement in North America

Learning Pool

Based in Dallas, Texas, Steve has a long history in the online learning space, most recently as Learning Consultant for Capital One Bank where he served in the Learning Enterprise group, supporting the implementation of new learning technologies. .

Lack Of Empathy Is A Sure Fire Way To Lose Customers

Allego

Today’s post is by Colleen Stanley, president of SalesLeadership—a leading sales development consulting firm that specializes in emotional intelligence and consultative sales skills training. It’s easy for sales organizations to default to the excuse that customers leave because of price. However, research shows that most customers leave because of “employee indifference.” They teach their salespeople to validate and paraphrase what the customers is saying.

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Silver Win for Learning Pool’s Marketing Team at the 2019 Business Brilliance Awards

Learning Pool

The Business Brilliance Awards celebrate the success of internationally leading companies and highlight a commitment to excellence among practitioners and consultants in a range of fields. Their innovative approach, such as geolocation-based advertizing and a brand new range of content-led campaigns, is really helping us make a difference for our customers and the wider online learning industry.

Gyrus Systems Earns Award For “Best Compliance LMS” By Talented Learning

Gyrus

Talented Learning is a news, research and consulting organization dedicated to the advancement of all aspects of extended enterprise learning technology solutions. " “It’s a an honor to be recognized again by Talented Learning in providing market driven solutions for our customers,” said Viren Kapadia, President and CEO of Gyrus Systems. “We are always focusing on customer needs, product innovation and services."

We’re Always Open: Degreed Introduces 24/7 Client Support

Degreed

Thanks to your regular and honest feedback, we’re taking our next big step in improving our customer support services. Over the weekend of June 1st, we officially activated our 24/7 customer service lines. Why Invest in Customer Service Now?

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What Gets Rewarded Gets Done

The Performance Improvement Blog

Eduardo Porter, in a New York Times article titled, When Public Outperforms Private in Services , writes: The success or failure of an organization often depends on whether it can clearly identify its goals and align the interests of managers and employees to serve them.

Excellence in Content

CLO Magazine

Excellence in Content recognizes vendors that have created superior customized and/or off-the-shelf learning content. Bronze: Zelus Consulting Group. Gold: SweetRush.

WITH REGARDS TO mLEARNING: A CASE IN POINT OR UP IN THE AIR

Wonderful Brain

Instead—and most important to our story—these were the folks customers dealt with at the airport, at check in and on the concourse; ticket agents, gate agents and personnel, support staff and customer service agents assigned at two of their New York City airport locations. This was, and actually still is, a young airline; established and branded for quality service and a unique series of amenities on their aircraft.