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How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

The Big Question this month is Workplace Learning in 10 Years : If you peer inside an organization in 10 years time and you look at how workplace learning is being supported by that organization, what will you see? What will the mix of Push vs. Pull Learning; Formal vs. Informal supported by the organization? Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work. Who in an organization is responsible for supporting and improving work?

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Learning and Performance Ecosystems

Association eLearning

Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. At its core, it depends on how integrated training, support, curation, and the like are in the actual work environment for real people.* Having L&D” means you have people and resources specifically dedicated to creating (and hopefully curating and managing) learning assets.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

eLearning Guild online webinar with Steve Foreman (InfoMedia Designs). To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. More on these components: Coaching is part of talent management. Talk to middle managers.

Sahana Chattopadhyay – Crystal Balling with Learnnovators

Learnnovators

ABOUT SAHANA CHATTOPADHYAY (Social Learning & Collaboration Strategist, Performance Consultant Exploring Emergent Learning, Blogger). Sahana Chattopadhyay is a performance consultant and an L&D professional with 15 years of experience in the field of academia and organizational learning. This includes areas of her expertise from the effectiveness of MOOCs in corporate learning to informal learning, collaboration, community management and organizational culture.

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The Six Hats Of A Community Manager

Learnnovators

Community Management is an evolving role and organizations are beginning to see the need for this role. In this post, I want to talk about the different hats that we need to don as community managers. This shift calls for some intense community management and community building, and the post focuses on the different roles a community manager needs to play during this time. Marketing the platform — albeit subtly — is one of the tasks of a community manager.

MOOCS IN WORKPLACE LEARNING – PART 3: LAUNCHING A MOOC

Learnnovators

Before I plunge into the heart of my analysis and discussion, I want to share a couple of snippets on Networked Learning from Wikipedia. ( [link] ) “ Networked learning is a process of developing and maintaining connections with people and information, and communicating in such a way so as to support one another’s learning. To make MOOCs successful, it is important for orgs to have: Community managers and facilitators — I have written about this later in the post.

MOOCS IN WORKPLACE LEARNING – PART 5: SKILLS LEARNERS NEED TODAY

Learnnovators

The emergent nature of MOOCs can have interesting outcomes: They can enable the formation of Communities of Interests (CoIs), which can evolve into Communities of Practices (CoPs) if participants are keen on building the domain knowledge and practices. This requires online community management skills on the part of the MOOC facilitator. Sahana Chattopadhyay is an L&D Consultant, OD Specialist, Blended Learning Architect, Social Learning Evangelist, and Blogger.

MOOCS IN WORKPLACE LEARNING – PART 4: ROLE IN CORPORATE UNIVERSITIES

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. It is time to accept that talent management is a critical business need and a business process; it is not an HR/L&D process. Rebuilding Management Skills and PM. The world has gotten complicated.

THE 70:20:10 L&D MODEL FOR DEVELOPING A HIGH-PERFORMING WORKFORCE

Learnnovators

70:20:10 Model in Managing Innovation. This was based on the results of their survey with successful and effective managers which revealed that ‘Learning’ is: 70% from tough jobs. It also provides a framework for improving and extending traditional training and learning into the workplace where: ‘70’ refers to ‘workplace learning’ and ‘performance support’. ‘20’ 70:20:10 Model in Managing Innovation.

THE CHANGING FACE OF WORK AND WORKPLACE LEARNING

Learnnovators

On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.” – Wikipedia. Each member will bring their expertise to bear and share their knowledge and experiences. L&D will have to don the hat of community managers and become learners. It will be a participative ecosystem with knowledge and skills being freely shared. Again, I go back to the notion of L&D becoming community managers. I am not the kind to crystal gaze.

IBM 100

EMERGENT WORKPLACES: LEARNING IN THE NETWORKED WORLD

Learnnovators

Here are two definitions from Wikipedia that captures the essence of Networked Learning: “ Networked learning is a process of developing and maintaining connections with people and information, and communicating in such a way so as to support one another’s learning. No longer is knowledge and information tied to workplace hierarchy. Sahana Chattopadhyay is an L&D Consultant, OD Specialist, Blended Learning Architect, Social Learning Evangelist, and Blogger.

INTEGRATING SOCIAL LEARNING IN THE WORKPLACE

Learnnovators

However, while technology advanced forcing us to work differently, the human mindset and the accompanying organizational management models did not. And this takes us back to Taylor, command and control, hierarchy, and the other well-known and esteemed pillars of modern day management. The side effects of hierarchy and top down management – obsolete principles, hunger for power and unnatural competitiveness – desensitized the organizations.

MOOCs In Workplace Learning – Part 1: Some Points To Consider

Learnnovators

Workplace learning designers, consultants, organizational leaders and change agents, and employees will have to work in collaboration to bring about this shift. MOOCs in Performance Support. Course design have been based on an analysis of past performance data or a prediction of skills the organization might need in the future. Sahana Chattopadhyay is an L&D Consultant, OD Specialist, Blended Learning Architect, Social Learning Evangelist, and Blogger.

How Social Learning is Powering Up Today’s Workplaces

Learnnovators

Fortunately, most human behaviour is learned observationally through modelling; from observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action.” Social Media is not Social Learning : In this article, Dan Pontefract elaborates why social media is NOT social learning, and also points out the significance for organizations to define and support social learning at their workplaces. THE QUOTE.

The Changing Face of Work and Workplace Learning

Learnnovators

On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.” Each member will bring their expertise to bear and share their knowledge and experiences. L&D will have to don the hat of community managers and become learners. It will be a participative ecosystem with knowledge and skills being freely shared. Again, I go back to the notion of L&D becoming community managers. I am not the kind to crystal gaze.

Becoming a Social Business – Beyond Culture Change

Learnnovators

The crux of the problem lies in our inability to see how the culture of organizations stem from and is shaped by the very discourse of management that we have collectively subscribed to ever since the Industrial Revolution and the manufacturing era. No matter how hard we try to change the culture – and I do believe that leaders and managers are trying – the discourse we use lets us down.

Demystifying Working Out Loud

Learnnovators

A process to be mandated by management/supervisors/organizations with defined rules. The 9:00 am to 5:00 pm notion of work is all but vanishing, at least for the knowledge workers. The baby boomers are retiring taking their tacit knowledge and experience with them. Thus not only do we lose out on diverse inputs and knowledge, we also proverbially reinvent the wheel many times over and feed into systemic inefficiency.

Integrating Social Learning In The Workplace

Learnnovators

However, while technology advanced forcing us to work differently, the human mindset and the accompanying organizational management models did not. And this takes us back to Taylor, command and control, hierarchy, and the other well-known and esteemed pillars of modern day management. The side effects of hierarchy and top down management – obsolete principles, hunger for power and unnatural competitiveness – desensitized the organizations.

“Digital Mindset”: What Is It All About?

Learnnovators

This post is an attempt to distill some of the skills/attitude/knowledge that possibly make up the “digital mindset” In an attempt to crystallize the skill sets, some of the finer nuances have been lost. This diagram, by putting in perspective the characteristics of a workplace of the 21st Century, acts as a trigger to define certain qualities that everyone (employees, leaders, managers, partners, customers, and all other stakeholders) need to inculcate today.

MOOCs in Workplace Learning – Part 5: Skills Learners Need Today

Learnnovators

The emergent nature of MOOCs can have interesting outcomes: They can enable the formation of Communities of Interests (CoIs), which can evolve into Communities of Practices (CoPs) if participants are keen on building the domain knowledge and practices. This requires online community management skills on the part of the MOOC facilitator. Sahana Chattopadhyay is an L&D Consultant, OD Specialist, Blended Learning Architect, Social Learning Evangelist, and Blogger.

L&D’s Role In A Purpose Driven Workplace

Learnnovators

This post is inspired by the #ihrchat on Twitter hosted by Dr. Tanvi Gautam and supported by Team #ihrchat. I have been writing about the shifts required by L&D to meet the connected and collaborative knowledge economy for some time now. Role of Community Management in Workplace Learning Today. They do not need stringent monitoring and managing. In such an organization, L&D needs to become community managers and connectors.

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7 Strategies to Facilitate “Working Out Loud”

Learnnovators

I spent the greater part of the weekend mulling over the practice of working out loud, what makes some folks adopt the habit with ease while others struggle, and what could be some of the possible enabling factors that support working out loud. A community grows around a domain where practitioners share their insights, knowledge and doubts, the work processes. Explicit and tacit knowledge gets shared. This is where a community manager can be indispensable.

Social Technology, Community Management & Organizational Development

Learnnovators

Read the post, How Social Technology has Emerged as an Enterprise Management Model , for an in-depth understanding. I am not going to tread into management theory or organizational structures in this post. It is time for deep and fundamental transformation of all organizational and management principles practised with such astounding success over the past many decades. Standardization, efficiency, processes, supervisory management, planning, etc.,

MOOCs In Workplace Learning – Part 2: Designing a MOOC

Learnnovators

The MOOC format provides scope for bringing together diverse learning forms – formal, informal and social, and different modalities – elearning modules, videos, podcasts, book excerpts, articles, and links to blogs, communities, etc. Dialogue is an important aspect of learning and the MOOCs support conversation. MOOCs may possibly herald a more agile and mobile working & learning methods, global collaboration and a changing relationship with knowledge.

MOOCs in Workplace Learning – Part 3: Launching a MOOC

Learnnovators

“ Networked learning is a process of developing and maintaining connections with people and information, and communicating in such a way so as to support one another’s learning. MOOCs are well-suited for open-ended topics that generate discussions and debates, have new knowledge and research growing around it, and are of interest to a wide audience.

eLearning Content Development: 6 Steps to Create a Learning Problem Statement

TalentLMS

eLearning content development is serious business! In fact, without authentic content, you are unlikely to have a worthwhile eLearning course. Before plunging into an eLearning course development process with your team, spend some time developing a formal problem statement. Often, successful eLearning organizations or companies with in-house eLearning departments face the looming challenge of “what should the next eLearning course be about?”

MOOCS IN WORKPLACE LEARNING – PART 2: DESIGNING A MOOC

Learnnovators

The MOOC format provides scope for bringing together diverse learning forms – formal, informal and social, and different modalities – elearning modules, videos, podcasts, book excerpts, articles, and links to blogs, communities, etc. Dialogue is an important aspect of learning and the MOOCs support conversation. MOOCs may possibly herald a more agile and mobile working & learning methods, global collaboration and a changing relationship with knowledge.

MOOCs in Workplace Learning – Part 4: Role in Corporate Universities

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. It is time to accept that talent management is a critical business need and a business process; it is not an HR/L&D process. Rebuilding Management Skills and PM. The world has gotten complicated.

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People, Process and Product. P3 in eLearning

TalentLMS

Are you looking into enterprise level eLearning solutions? Are you trying to find an eLearning consultant who would help develop learning and knowledge management solutions for your organization? Take charge of your organization’s learning needs before you appoint an external consultant. The best learning solutions developed for any company are the ones with intimate involvement of trainers and managers with the eLearning consultants.

People, Process and Product. P3 in eLearning

TalentLMS

Are you looking into enterprise level eLearning solutions? Are you trying to find an eLearning consultant who would help develop learning and knowledge management solutions for your organization? Take charge of your organization’s learning needs before you appoint an external consultant. The best learning solutions developed for any company are the ones with intimate involvement of trainers and managers with the eLearning consultants.

Working Out Loud: Using the Tools We Already Have

Learnnovators

It might encompass the entire process one followed when managing client expectation or the approach one took to learn about sketch-noting and implement the learning. I have tried to combine a couple of blog posts into these presentations: L&D Re-imagined – 21st Century Workplace Learning and Community Management – Towards a Learning Organization.

Social Learning Cannot Be A Bolt-On Strategy

Learnnovators

A truly social business encapsulates the necessary preconditions for social learning — transparent, supportive and collaborative. It’s a strategic approach to shaping a business culture, highly dependent upon executive leadership and corporate strategy, including business process design, risk management, leadership development, financial controls and use of business analytics.

7 eLearning Experts Share Tips on How to Choose the Best Learning Management System

ProProfs

Identifying the ‘right’ learning management system (LMS) for your business can be quite a hassle. In an industry filled with so many eLearning vendors, it can be tricky to find the best deal. Nearly every solution provider you interact with will claim to have the perfect tool that can support all your eLearning needs. For example: If you know you will be moving to drip automation you will need to ensure that the chosen LMS supports that feature.

SOCIAL LEARNING CANNOT BE A BOLT-ON STRATEGY

Learnnovators

A truly social business encapsulates the necessary preconditions for social learning — transparent, supportive and collaborative. It’s a strategic approach to shaping a business culture, highly dependent upon executive leadership and corporate strategy, including business process design, risk management, leadership development, financial controls and use of business analytics.

Collaborative Learning Anthropologist and Specialist (CLA): Enterprise 2.0, Web 2.0 and Learning Career or Job Opportunities

Vignettes Learning

Resident expert - is accessible to networks of people, provides ideas as needed, shares expertise, has high visibility, initiates thinking ( SMEs , face-to-face trainers, consultants - as specialist SME bloggers who are sought after, followed by their networks in domain areas inside Enterprises). Online Coach - uses video and audio conferencing, Instant Messaging, Twitter, tracking to support coaching roles. tools to continue communications and support.

HOW SOCIAL LEARNING IS POWERING UP TODAY’S WORKPLACES

Learnnovators

Fortunately, most human behaviour is learned observationally through modelling; from observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action.” – Albert Bandura (Originator of Social Learning Theory) “ The research isn’t heartening. 28 eLearning Tips for Social Learning : This article by Christopher Pappas lists many tips to effectively use social media in formal learning programs. THE QUOTE.