ROI and L&D: What Trainers Need to Know About Operational Results
FEBRUARY 13, 2018
For a training professional or a “performance consultant” to design and develop solutions capable of producing business impact, they need a basic understanding of what it takes to run a profitable business and how a solution might support growth strategies. Distinguish between revenue and sales and consider whether a solution is impacting one, both, or neither of these financial metrics. Rober Kaplan and David Norton.