9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Top 10 Free and Open Source eLearning Projects to Watch for 2012

eFront

Nowadays small and medium size organizations (SMEs), educational institutions, and independent consultants struggle to adopt an expensive eLearning solution. Voki - a free service that allows you to create personalized speaking avatars and use them on your blog, profile, and in email messages.

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Helping Consultants, Experts, and Coaches Smash Through Personal and Professional Plateaus with David Shriner-Cahn

LifterLMS

Helping consultants, experts, and coaches smash through personal and professional plateaus with David Shriner-Cahn in this episode of the LMScast podcast with Chris Badgett of LifterLMS. Chris Badgett: Yeah, listening is a big part of coaching and consulting.

Cammy Beans Learning Visions: The Corporate Moodle: A Tipping Point?

Learning Visions

A ‘low-cost’ LMS starts at an average of $58K. That’s the low price. Web conferencing services like DimDim now offer the equivalent of WebEx. Because it’s open source, there are no licensing costs. Our customers benefit from low-cost and self-management with no technical knowledge required. John -- by "bottled pilot" are you thinking more of a tactical implementation -- low point entry to LMS to test the waters?

Is Open Source Ready for Extended Enterprise Learning?

Talented Learning

You may know me as an independent learning systems consultant. 2) Audience Size – Core open source LMS licensing costs are zero (or minimal). 5) Business-Specific Expertise – Open source learning systems are configured, deployed and maintained by third-party service providers.

What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

As an independent learning systems consultant , I’m often asked to share my opinion about what’s happening in the LMS market. I’ve seen complex global corporations assume that a simple, low-cost SasS solution will suffice.

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Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. Furthermore, if a product isn’t truly self-service, it may be too complex for a freemium model.

How E-learning for Health Changed After Covid-19

Spark Your Interest

Also, we include online training from organizations supporting and servicing the healthcare industry. High and rising cost of healthcare. It is quicker and more cost-effective to scale up. As well as diagnostic and treatment services. And do some one-on-one consultation.

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Moodle: the LMS for everyone

Course Index

Courseindex.com provide a suite of services around Moodle. But as with most free things there’s a catch – and that’s where courseindex.com’s LMS Services come to the rescue. Courseindex.com Professional Services. All the functionality of Moodle at a low cost.

Growing Your Business With Online Programs

Petra Mayer

Yet, simply growth for the purpose of growth is not very satisfying, particularly not for Service Professionals. Many Service Professionals target more revenue, engaging with our ideal clients leading to a more satisfying business and a great life-style.

Global Strategic Sourcing: Everything you Need to Know

Learnloft

If you want to implement a strategic global sourcing strategy, you can obtain effective products from any country worldwide that can create goods or offer the service at pocket-friendly prices.

Free L&D webinars for May 2020

Limestone Learning

Senior Consultant at Kirkpatrick Partners, and Wendy Kirkpatrick, President of Kirkpatrick Partners, will explain why informal learning’s actually an opportunity for you to expand your influence as a learning and performance consultant, and deliver increased value to your organization.

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10 lessons from Design Thinking that can be applied to digital learning

Rob Hubbard

If you haven’t heard of them before, they are a design consultancy headquartered in California but with offices throughout the world. They use the design thinking methodology to design products, services, environments, and digital experiences. By Tess Robinson, Director, LAS.

How to Attract a Loyal Learning Audience, Even on a Tight Budget

Talented Learning

Several decades ago, software companies began offering no-cost access to products for a limited time (or with a limited feature set), hoping to drive more demand for the premium version in the long-run. Here are some of the no/low-cost techniques that work for us.

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The Changing Face of Work and Workplace Learning

Learnnovators

3D-printed, low cost prosthetic limbs will bring the smile back on many faces. The OpenStack project intended to help organizations offer cloud-computing services running on standard hardware. How will L&D be of service to such a workforce?

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5 Reasons Why Associations and Training Companies Should Use an eLearning Platform

eThink Education

Consult experts to help navigate the LMS market. Therefore, more and more associations are seeking consultation and guidance from eLearning providers that can help them to deploy the right combination of solutions to offer the most value to members. Low cost.

Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

The complexity and cost of real-time reporting put it far out-of-reach for all but the largest and wealthiest organizations. I’ve faced this challenge several times in my career – even as recently as 10 years ago on the data analytics team at one of the world’s leading web services companies.

Ideas, Tips, and Resources for Using Video in Your Online Training

Mindflash

While these amateur videos may not always be of the highest quality they are less labor intensive to create, they’re more pointed, have a more realistic tone, and they’re low cost to produce. I have a love/hate relationship with training videos.

Ideas 98

Ideas, Tips, and Resources for Using Video in Your Online Training

Mindflash

While these amateur videos may not always be of the highest quality they are less labor intensive to create, they’re more pointed, have a more realistic tone, and they’re low cost to produce. I have a love/hate relationship with training videos.

Ideas 97

8 Top Priorities For Your LMS Needs Assessment

Petra Mayer

Imagine going through a lengthy needs assessment, only to find out at the very end that an LMS is not what you need and that there are low cost alternatives that will do the job for you. Product and service quality. Cloud services. Customer service platform.

The 99 Percent Challenge

Training Industry

At the same time, according to the 2015 ATD State of the Industry report, companies with fewer than 500 employees spend an average of $1,716 per year per employee on training, while large organizations pay as little as $868 – a staggering 98 percent premium for similar services. The same goes with industry trade publications, whose advertising dollars come from learning service providers.

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LMS RFP Tips: How to Find Your Best Learning Technology Fit

Talented Learning

Over the past two years as an independent LMS selection consultant, I’ve helped dozens of buyers use RFPs to buy the best solution for their organization. At a low LMS price point, there may be no practical reason to issue a formal RFP. Is the LMS RFP a Necessary Evil?

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LMS Review: Docebo 7

Talented Learning

The self-service capability is still in place, but the business model and pricing are now geared towards disrupting the highly competitive mid/large global market. Productized integrations with many applications, including virtual classrooms, CRM, customer service, SSO and more.

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18 Top Learning Systems Trends to Watch in 2018

Talented Learning

Decades of expensive LMS solutions gave way to a pricing revolution over the last 10 years, as cloud computing paved the way for low-cost LMS competitors that drove the overall price point down. Decreased new store/dealer onboarding costs.

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How Much Does It Cost to Develop an Online Course?

learnWorlds

But, how much would it cost? But, how much does it cost to create one? Knowing all about the course creation and development costs upfront can help you come up with the right plan to create a course, and deciding on the best price tag for your courses. Business Costs.

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Is Your LMS License Model Misaligned? How to Avoid Costly Mistakes

Talented Learning

These buying organizations are working with us as LMS selection consultants to define their learning technology requirements, identify the best vendor options and then conduct a formal proposal-based buying process. How to Avoid Costly Mistakes appeared first on Talented Learning.

5 Ways to Stretch Your Training Budget

Mindflash

Despite ample evidence supporting the bottom-line value of training and professional development , training budgets are almost always the first place business leaders target for cost-cutting. Have some cost-saving tips you’d like to share?

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LMS Market Trends: Issues and Opportunities

Talented Learning

It’s also because I’m a fiercely independent analyst and LMS selection consultant and it’s my job to know what’s happening among the hundreds of vendors who are pushing the boundaries of LMS innovation. These are low-cost, simple solutions.

Issue 89

Free L&D webinars for July 2019

Limestone Learning

Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio.

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LMS License Models: What in the World is Going On?

Talented Learning

“How much does an LMS cost?” ” As an LMS research analyst and vendor selection consultant, I get a version of that question often from both LMS buyers and sellers. Most vendors think they are priced too high or too low and they are right.

LMS – a Learning Portal that adapts to your Changing Needs

Paradiso

It helps both, academic institutes and companies, in conducting student or employee training cost-effectively in their organizations. LMS proves to be a powerful tool, especially for corporates that are into consulting services and specialize in staffing and training the workforce to become industry-ready. LMS is the new wave brought about in the world of e-learning that focuses on efficient use of learning resources.

Three Resources From Our Presentations at DevLearn

E-learning Uncovered

I hosted a morning discussion session on starting your own consulting business. If this is something you are thinking about doing, I encourage you to visit your local office of the Small Business Administration , Service Corps of Retired Executives (SCORE), or Small Business Development Center. In most major cities, these organizations have free or low-cost workshops and one-on-one assistance on how to get started.

Global Learning Platforms: Top 10 LMS Buying Challenges

Talented Learning

Each of these verticals offer further specialization based on the level of service vendors provide to set-up, deploy and support new customers. Will you sell training content or services in one or more countries?

Another Stake in Ground for Blackboard: Two New Investments in the Open-source E-learning Market

Janet Clarey

To that end, Blackboard has launched a new business called Blackboard Education Open Source Services – a good thing, right? Moodlerooms is a solution provider that hosts Moodle for organizations, integrates enterprise features for Moodle, and provides consultation service and training for organizations interested in the low-cost, popular open-source Moodle LMS (they call is a CMS) and also customization, flexibility and extended features for the enterprise.

Small Businesses: How to Get Started with E-Learning (Without Blowing Your Budget)

Mindflash

While it’s notable that the response pool was larger for the 2011 survey (and we’re all more cost-conscious these days), I still find it remarkable that E-Learning implementation costs are such a big (and growing) concern.