Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? In other words, according to Gallup research , engagement metrics matter. 3 Powerful Engagement Metrics. Truthfully, there is no magic one-size-fits-all metric. However, we do recommend that customer-focused professionals consider three broader engagement metrics. How to define and interpret relevant metrics.

eBook Release: 8 Tips For Boosting Your eLearning With Performance Consulting

Dan Keckan

In this article, I discuss how performance consulting can come in handy. Employee Performance eLearning eBooks Employee Engagement Employee Training Metrics Performance ManagementEmployee performance and business goals always go hand in hand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives. This is where w Return on Investment in Training - Learnativity.com The problem is that nobody is quite sure what the appropriate metrics are for measuring ROI for learning.

Get Data Smart: How to Measure Effectiveness Using Learner Engagement Metrics

Leo Learning

In a recent webinar , our team of learning consultants explored with the senior data analyst from the InterContinental Hotels & Resorts Group’s (IHG) how they are measuring the impact of learning. Examples of IHG’s Learner Engagement Metrics. User-generated video is a great way to encourage peer-to-peer knowledge sharing, but it can also be an unexpectedly powerful tool to help you measure the business impact of learning.

From Sales Enablement to Sales Performance: Moving the Needle on the Metrics That Matter

Speaker: Mike Kunkle, Founder & Sales Transformation Architect, Transforming Sales Results LLC

What’s missing is a clear focus on driving measurable improvement in sales performance and the expertise required to truly move the needle on the metrics that matter. How to shift from a functional and initiative-focused approach to a performance consulting and outcome-oriented approach. More than 8 analyst firms, the Association for Talent Development, and the Sales Enablement Society have all defined “sales enablement” – each slightly differently.

How Innovative Business Consultants Stand Out from the Competition

Pract.us

A recent survey of management consulting firms found that 81% rated attracting and developing new business as a top challenge. And according to Alan Weiss , author of The Consulting Bible, the most successful consultants demonstrate thought leadership and better value. When businesses call in a consultant, they’re often relying on you to help them implement your solutions. Shares additional resources from your consulting library to remind people of key concepts.

Covert Consulting: A Survival Competency for Today’s Training Organizations

Living in Learning

I gave him my standard consultant’s reply. Again, after the standard consultant’s reply I just shared with you, the VP of Sales gave me both permission and sponsorship to drill down into his sales management hierarchy to sniff out clues affecting sales performance. So I did…I went ninja on his request…stealth mode…covert consulting. Environment – Organizational Design, Ergonomics, Measurement Criteria, Metrics, Internal/External Influences, Diversity, Culture, etc.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? So it’s not surprising that customer metrics are featured in many CEO scorecards. But which customer metrics matter most? Exploring these four questions can help you develop a useful customer value metric : Which of our existing customers buy repeatedly – and how often do they buy?

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

When getting started, be sure to define success metrics to benchmark at the outset and measure over time. I love metrics. What success metrics are important for you to measure? Several other metrics reveal strong adoption of online learning content. Good stuff… Here’s another metric that’s really exciting for us. What metrics do you track in LMS reports? WELCOME TO EPISODE 34 OF THE TALENTED LEARNING SHOW.

Podcast 35: How Advanced Reporting Transforms Training – With Tamer Ali

Talented Learning

Within only a minute, these executives could view the latest key metrics. As a consultant, I help organizations define their LMS requirements. 5 must-have metrics for every executive dashboard. Submit the form below to schedule a free preliminary consultation at your convenience. WELCOME TO EPISODE 35 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The Talented Learning Show main page.

Developing a Results Driven Curriculum

How are your other metrics? Or drop us an email at: Innovative digital learning | LMS solutions | Off the shelf learning resources | Consultancy WE’RE. Developing a. Results-Driven. Curriculum. 3C O N T E N T S Contents Introduction PA G E 4 Five Steps to a. Results-Driven. Curriculum.

The Only Training Metric that Matters

The Learning Circuits

There is only one training metric that matters: the person responsible for the training program gets promoted. Any other metric, be it smilesheets or increased organizational productivity, or stock price, is only ammunition. But there are at least three reasons why this is the critical metric. Finally, selfishly, I wear two hats, one as consultant, and one as simulation vendor.

Playing by numbers

E-Learning Provocateur

I’m referring to metrics such as: • Number of widgets produced per hour. The business savvy L&D consultant understands this dynamic and uses it to his or her advantage. consulting influence business partner c-suite client data internal customer L&D Learning Cafe manager metrics numbers performance relationship management ROI scorecard stakeholder management stakeholders statistics training training department

Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

Imagine how much more you could achieve by investing some time and effort to put metrics on your side. Here are three of the most memorable examples: Lesson 1: Find Your “North Star” Metric. But just because you can track many metrics doesn’t mean you should. Isolating the one metric that matters most to your organization may not be easy. Each of us worked toward performance metric s tied to that central objective.

Convert Training to Online

Experiencing eLearning

Determine the problem, metrics, and audience, and goals. What performance metrics should improve as a result of this course? eLearning Instructional Design Workplace Learning elearning instructional design Jane Bozarth performance consulting vILTOne common request from clients and stakeholders is to convert an existing classroom training program to an online or blended format. Just taking your existing PowerPoint slides and putting them online won’t be very effective.

What is Prescriptive Analytics and Why Should You Care?

Talented Learning

Think of monthly sales reports, web traffic numbers, leads generated from a marketing campaign, customer churn metrics and the like. How to define and interpret relevant metrics. Submit the form below to schedule a free preliminary consultation at your convenience. EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights.

Podcast 36: How to Deploy B2B2B Certification Rapidly – With Ha Nguyen McNeill

Talented Learning

And we also sell directly to end-users… Plus there’s a growing number of organizations that operate as SAM consultancies and tool providers. Submit the form below to schedule a free preliminary consultation at your convenience. WELCOME TO EPISODE 36 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The Talented Learning Show main page.

The nature of digital influence

E-Learning Provocateur

In a similar vein, you can exert influence by speaking at conferences, consulting clients, teaching students, and publishing research; but unless you use social media as a lever, I expect you will struggle to sustain influence on a continental scale. Some readers will scoff at my line of reasoning and will instead promote the use of objective metrics to measure influence. Surely they influence e-learning practitioners, but would any metric say so?

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

What do you think are the most important customer education metrics? It helps to map metrics to stages in the training management process. Here are three key metrics: 1) Enrollments. Yeah, those are phase two metrics, where you want tie training to an outcome, and you have to define that outcome precisely. So they may want to include 10 different columns, each with a different metric. But the metrics they choose should be clear and specific.

The leader’s new clothes

E-Learning Provocateur

That’s how much the spend on leadership training by American corporations grew over the preceding 15 years, according to Kaiser and Curphy in their 2013 paper Leadership development: The failure of an industry and the opportunity for consulting psychologists. At a breakfast seminar I attended, the professor demonstrated how decades of development had no positive impact on metrics such as employee engagement, job satisfaction, leader tenure, or leader performance.

The nature of digital influence

E-Learning Provocateur

In a similar vein, you can exert influence by speaking at conferences, consulting clients, teaching students, and publishing research; but unless you use social media as a lever, I expect you will struggle to sustain influence on a continental scale. Some readers will scoff at my line of reasoning and will instead promote the use of objective metrics to measure influence. Surely they influence e-learning practitioners, but would any metric say so?

Braidio Launches Partnership Program Enabling Content Providers and Consultants to More Easily Deliver Collaborative Learning and Mobile Training

Braidio

Companies that traditionally offer training and learning consultation can now extend the reach and power of their courses and content on the Braidio platform. Braidio’s real-time messaging enabled content delivery approach enables employees to organically integrate learning into their daily workflow, while building and monitoring learning metrics for sustained learning with measurable impact. SAN FRANCISCO (PRWEB) MARCH 28, 2017.

Playing by numbers

Learning Cafe

I’m referring to metrics such as: • Number of widgets produced per hour. The business savvy L&D consultant understands this dynamic and uses it to his or her advantage. Learning & Performance business partner c-suite client consulting data influence internal customer L&D Learning Cafe manager metrics numbers Performance relationship management ROI scorecard stakeholder management stakeholders statistics training training department

How to Help Your Clients Built Better E-Learning

Rapid eLearning

Align course objectives to the appropriate metrics. Once you understand the desired outcomes you can collect the metrics to prove course success. That is good because that provides the basis for clear metrics to help determine if the training is successful.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

Metrics. Submit the form below to schedule a free preliminary consultation at your convenience. Customer Learning Extended Enterprise Talented Learning Show Podcast customer education customer education metrics customer learning systems Customer LMS customer success customer training content customer training programs how to create customer training Learning Management Systems LMS partner training product adoption software marketing software training what is customer education

Why You Need to Know Who’s the Boss of the E-Learning Course

Rapid eLearning

Identify metrics for success. E-learning E-learning 101 Performance Consulting Project ManagementYou just spent months working on an e-learning project. You tested it. Got feedback. Made adjustments. And now you’re ready to launch. But then the person for whom you’ve been building the project says, “Before we launch, let’s get my manager’s approval.” ” And at that point, things to start to unravel. The boss wants to make changes.

Invisibilizing Workplace Learning

Allison Rossett

measure the learning enterprise against the metrics that matter most to the organization and leaders. communicate with leadership through dashboards and stories riveted to high value metrics. A few years ago, I worked on a project that investigated evaluation in a global consulting firm. Blog posting alignment Analysis consulting culture Informal Learning performance consulting Performance Support Many learning executives are concerned about visibility.

What to Know Before Building an E-Learning Course

Rapid eLearning

They’re tied to performance metrics where you can measure before and after changes. Performance courses require more focus on measurable objectives, metrics to determine success, and a nuanced understanding of the content and real-world decisions the learner needs to make. E-learning E-learning 101 Instructional Design Online Course Design Performance Consulting Project Management

How to Replace Top-Down Training with Collaborative Learning (4)

Jay Cross

Collaborative organizations help everyone in the extended enterprise learn: contractors, temps, partners, consultants — and customers. Community Metrics of organizational learning Working SmarterFourth post in a series. In case you missed them, here are the first , second , and third posts. Is your organization ready? How ready are you to tackle Big L Learning? Where does your organization fit on the progression from Hierarchical Organization to Collaborative Organization?

Return on Expectations vs. Return on Investment

Clarity Consultants

As a metric for learning and development programs, Return on Expectations measures how successfully a training program meets its objectives, typically based on changes in employee motivation and performance after completing a course. The post Return on Expectations vs. Return on Investment appeared first on Clarity Consultants - Learning and Development.

Calling shades of gray “black and white&#

Jay Cross's Informal Learning

In consultation with the participating countries, it was agreed to focus solely on the processes that make visible this learning that has not been formal. MetricsRecognition of Non-formal and Informal Learning. Fifteen years ago, “the OECD education ministers agreed to develop strategies for ‘lifelong learning for all’ &# They still don’t have it right. Who are these guys?

How to be Successfull in the E-Learning Industry

Rapid eLearning

Keep your focus on what the organization says is important and the metrics they use. From there you set clear objectives that are tied to a metric which helps measure the course’s efficacy. If the client has no metrics (sometimes that happens with compliance training) measure cost and production time as well as a reduction in training time. What metrics are they using? Thus it’s a challenge to report performance metrics.

A Simple Way to Work with Subject Matter Experts

Rapid eLearning

Who will collect the metrics to track before and after accomplishments? E-learning E-learning 101 Free Downloads Instructional Design Online Course Design Performance Consulting Project ManagementSubject matter experts often play a key role in the development of your e-learning courses. We’ve covered this quite a bit in previous posts and in a free e-book available to you through the e-learning community. You can find the links below.

Showing the value of social media

Jay Cross

Consulting firm uses blogs and feeds to distribute summaries of research findings and competitive information to 4,000 software engineers, freeing up 250,000 billable hours annually. Tags: Metrics of improving organizational learning This month’s Big Question is one that I’m asked all the time. How do you cost-justify social learning initiatives? Social learning is no different from other business investments.

How to Measure ROI for Employee Wellness Programs

Clarity Consultants

It’s no secret that ROI is a difficult metric to track in any sort of wellness initiative. Here are three steps to follow: The post How to Measure ROI for Employee Wellness Programs appeared first on Clarity Consultants - Training Development. We know through research, though, that workplace wellness initiatives generally deliver a strong ROI. The question, then, is how your organization can go about tracking it.

What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

As an independent learning systems consultant , I’m often asked to share my opinion about what’s happening in the LMS market. It’s a good time to be an LMS selection consultant. Now, with advanced reporting and analytics available in many LMSs and CRMs, and with third-party reporting tools such as Visier and Watershed , organizations can track, compare and drill-down on learning-related metrics with a level of sophistication they could only dream about in the past.

FAQ 83

HRExaminer

Jay Cross

Cross mashes up his considerable experience in training, business consulting and web 2.0 thinking to put forth a straight forward book designed for managers who want a natural way to improve performance – without the typical management consulting crapola. Tags: Increasing profitability Making sound decisions Management Innovation Metrics of organizational learning I am pleased to note that I have been named a founding member of the Editorial Advisory Board of HRExaminer.

DEEPER ELEARNING DESIGN: PART 1 – THE STARTING POINT: GOOD OBJECTIVES

Learnnovators

There’s a process called performance consulting that looks to determine what the real need is, and this should be employed before determining a course is the solution. It should be an organizational performance gap that is demonstrated by an available metric. This is the first post in a series of six that covers Deeper eLearning.

Design 116

What’s in Your E-Learning Pre-Flight Checklist

Rapid eLearning

Knowing the objectives helps you determine the proper metrics to evaluate success. It’s important to do some performance consulting to better understand the client’s needs and if training will help. If you define clear objectives you can define metrics to determine if they’ve been met. E-learning E-learning 101 Online Course Design Performance Consulting Project ManagementOn a recent flight, I watched the flight crew go through a pre-flight checklist.

Three Ways to Make Your E-Learning Content Meaningful

Rapid eLearning

Performance : change behavior to meet a specific metric. E-learning E-learning 101 Instructional Design Online Course Design Performance ConsultingThe reality is that many e-learning courses are irrelevant to the needs of the person who has to take them. Lawsuits and regulatory compliance dictates a lot of demand for e-learning courses. It puts instructional design on the back-burner and end-of-year certification becomes the priority. It’s just a reality of our industry.