Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Laura is widely recognized as an authority in marketing measurement and performance, content management, marketing operations and data analytics. Why Do Engagement Metrics Matter? In other words, according to Gallup research , engagement metrics matter. 3 Powerful Engagement Metrics. Truthfully, there is no magic one-size-fits-all metric.

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. Support - ROI Calculator Training & Support Return on Investment Calculator Investing in Learning: Consider Value, Not Just ROI ROI, or return on investment, is king in today's business world. BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives.

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Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

I started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning.

Point of Work: Boosting Productivity with Performance Support

Epilogue Systems

The following is a guest post authored by Gary Wise, Workforce Performance Strategist, Coach, Speaker & Storyteller, of Human Performance Outfitters. All four phases are required when the “anything” launch takes place within a dynamic Learning Performance Ecosystem …and optimized or not, we all own an ecosystem. Unfortunately, the only real output Training produces is potential …not competent performance. Competent performance only happens at Point-of-Work.

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. experiences that support and enable change in service. Define the performance goals and barriers. performance goals and any barriers that need to be. support staff from around the world. needed to support that process.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Technologies : Lots of different techs to support an ecosystem.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. Laura is widely recognized as an authority in marketing measurement and performance, content management, marketing operations and data analytics. And how can you reflect this in customer-focused metrics? So it’s not surprising that customer metrics are featured in many CEO scorecards. But which customer metrics matter most?

Podcast 35: How Advanced Reporting Transforms Training – With Tamer Ali

Talented Learning

So, we focus on how they can align education data to support strategic business insights. We want to convey stories that support a specific business hypothesis or objective. Sounds simple enough… Another one was a new business that needed data to support executive management decisions. We created a custom dashboard for the C-level team and the board, so critical data and supporting reports were always available whenever they met.

JULIE DIRKSEN – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

Her focus has been on utilizing the disciplines of educational psychology, instructional design, and behavioral science to promote and support the improvement of peoples’ lives through sustainable long-term learning and behavioral change. JULIE DIRKSEN - CRYSTAL BALLING WITH LEARNNOVATORS.

What is Prescriptive Analytics and Why Should You Care?

Talented Learning

In the past, organizations primarily harvested descriptive information about prospects, customers and product performance. Think of monthly sales reports, web traffic numbers, leads generated from a marketing campaign, customer churn metrics and the like. This data indicates how a project, program or product performed previously. However, many organizations want to move the performance needle. Analytics Example: Marketing Performance.

Podcast 36: How to Deploy B2B2B Certification Rapidly – With Ha Nguyen McNeill

Talented Learning

KEY TAKEAWAYS: LMSs designed for talent management are not ideal for supporting business-to-business-to-business (B2B2B) learning scenarios. Companies are increasingly reliant on software to perform their core business functions. And we also sell directly to end-users… Plus there’s a growing number of organizations that operate as SAM consultancies and tool providers. Also, they have great capabilities in terms of supporting a reseller partnership model.

Who’s Working on That E-Learning Course with You?

Rapid eLearning

You want the learning objectives to be measurable and know the source of measurement; you need access to the metrics and how they’re measured. IT Support. E-learning E-learning 101 Performance Consulting Project Management Subject Matter Expert

Invisibilizing Workplace Learning

Allison Rossett

measure the learning enterprise against the metrics that matter most to the organization and leaders. communicate with leadership through dashboards and stories riveted to high value metrics. Embed more learning and performance professionals in the line and bring savvy line people closer to the learning enterprise through temporary assignments, advisory councils, data capture, and online networks and mentoring. Many learning executives are concerned about visibility.

2 Proven Strategies for Duplicating Your High Sales Performers

Allego

She is the creator of the Ei Selling System ®, a powerful sales and management training program that integrates emotional intelligence skills with consultative selling skills. Sales managers, what kind of sales results would your organization achieve if you had a defined strategy for duplicating your top sales performers? But duplicating your top sales performers may require a change in your sales management approach. And an orchestra performs from a single musical score.

Next Generation L&D: From ‘Learning’ To ‘Performance’

looop

Many conversations they’re exposed to at board-level seek to address actual performance and organisational capability to meet current and future needs. I know this from my years at Disney – and I knew then that training programmes and e-learning were not a reliable means for real performance improvement. The point of L&D is to affect performance, from Day One with induction, to technical and core skills, transitions and change. Measure And Report On Performance.

How to Support Culture and People during Learning Transformation

Watershed

In the sixth part of our case study blog series , Alfonso Riley, learning technology consultant at Caterpillar Inc., These first two areas are critical in creating the infrastructure to support cultural change and skills development. We needed to change the culture from focusing on incidental training delivery to talent and performance improvement. Why was it important to change the culture from incidental training delivery to talent and performance improvement?

A Simple Way to Work with Subject Matter Experts

Rapid eLearning

The point is stepping away from information and focusing on actionable performance. Identify supporting resources such as articles, intranet content, policies, etc. Who will collect the metrics to track before and after accomplishments? E-learning E-learning 101 Free Downloads Instructional Design Online Course Design Performance Consulting Project ManagementSubject matter experts often play a key role in the development of your e-learning courses.

How to be Successfull in the E-Learning Industry

Rapid eLearning

Keep your focus on what the organization says is important and the metrics they use. From there you set clear objectives that are tied to a metric which helps measure the course’s efficacy. If the client has no metrics (sometimes that happens with compliance training) measure cost and production time as well as a reduction in training time. Here are a few thoughts: Performance results. What metrics are they using? Measure before and after performance.

How to Build a Learning and Innovation Performance Lab

CLO Magazine

The biggest challenges may not be cost, time or talent, but corporate preference for transactional rather than consultative support. Consider these 10 ideas on how to build a performance lab within a learning and development organization: Stay current with the industry. Metrics on completion and self-reported, learner satisfaction are better than nothing, but they are only a start.

Deeper eLearning Design: Part 1 – The Starting Point: Good Objectives

Learnnovators

There’s a process called performance consulting that looks to determine what the real need is, and this should be employed before determining a course is the solution. When there are performance gaps in organizations, there could be several possible reasons: that the performer doesn’t have access to the necessary resources, that the performer isn’t motivated or is motivated to perform in other ways, or that the performer is lacking in particular skills.

Andy Whitaker "Matching Learning Paths w/Performance Using Tin Can" #ATDTK

Learning Visions

Andy Whitaker, Consultant, Rustici Software @tincandy How can we implement Tin Can (xAPI -- "experience API") in our organizations to get real benefit? Matching learning to performance with Tin Can Most "learning activity" is tracked in orgs in an LMS using SCORM. Most orgs aren''t currently using tech that supports xAPI -- there''s work to do. This is the beginning of connecting learning to performance. Does this particular learning program reduce support tickets?")

Building a Performance Ecosystem

CLO Magazine

By combining the power of the human brain with technology in a way that facilitates work, collaboration and communication, leaders can turn learning into multifaceted performance support. Social knowledge management consultant Harold Jarche suggests there are multiple layers, from collaborating in work teams, to collective learning in communities of practice, to cooperative learning with peers and friends in our networks (Figure 1).

Proof of Direct Link between Learning and Performance

Vignettes Learning

However, under certain conditions, we can use software to link learning with tangible numbers in performance. Metrics Learning System The model "Metrics Learning System" (MLS) is an approach that uses learning systems to dynamically (a) link and correlate learning activities and progress with measurable aspects of the job. Furthermore, the (a) approach identifies gaps in performance that trigger coaching and remedial action.

DEEPER ELEARNING DESIGN: PART 1 – THE STARTING POINT: GOOD OBJECTIVES

Learnnovators

There’s a process called performance consulting that looks to determine what the real need is, and this should be employed before determining a course is the solution. When there are performance gaps in organizations, there could be several possible reasons: that the performer doesn’t have access to the necessary resources, that the performer isn’t motivated or is motivated to perform in other ways, or that the performer is lacking in particular skills.

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Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Corporate L&D has evolved over the past 60 years with one recurring question: how to capture and demonstrate the added value and performance of L&D. In a previous paper, based on research with Maastricht University, we proposed the Learning Performance Model (LPM) as a better alternative for today’s L&D. The real truth about ROI – the Learning Performance Model” describes how contemporary L&D better demonstrates their added value with the LPM.

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Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

As customer success practices mature, metrics continue to evolve. Organizations are embracing more sophisticated performance measures, as well as predictive models to guide product roadmaps. But those customer-focused metrics no longer guarantee business success. In my role as VP of Customer Success, I oversee the teams and the series of onboarding , training and support operations that empower our customers throughout their relationship with us.

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Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

Ajay is an accomplished author , instructor and consultant with credentials in both finance and learning. It’s also a way to measure cost center performance. But three years from now, can we say that an employee’s performance improvement is the direct result of a specific training experience? Other business functions are support mechanisms, too. There are metrics that indicate how a specific marketing activity changes behavior.

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What is a Learning Management System? (2019 Update)

Docebo

New advancements in learning technology have helped to support evolving learner needs and revolutionize the e-learning space. LMSs now provide improved data collection activities and support activities such as mobile learning and gamification to help achieve greater engagement, boost productivity and promote continuous learning and upskilling. Additionally, 91% of these organizations also reported a stronger link between learning and organizational performance.

Compliance Training: Doing Something About the Least Popular Training on Earth

Allison Rossett

Once she had hard-fought answers to those questions, she turned to technology, assessments, pathways and branching to deliver both universal and personalized training, information and support. Net, net, are we talking about awareness, knowledge or dependable performance and habits? A gentleman in the audience, Professor Colin Coulson-Thomas from the United Kingdom, pointed to success he was experiencing with performance support to remind, nudge and advance compliance activities.

Corporate Learning Trends 2021 – How to Embrace New Normals

Unboxed

A continuous learning culture supports an open mindset , employees’ independent quest for knowledge, and shared learning in line with the company’s mission and goals. Everyone must acquire new skills like design-thinking, sense-making, systems thinking, and consultative selling.

How Streamlining a Data Ecosystem Can Impact Learning Measurement

Watershed

In the last post of our case study blog series , Alfonso Riley, learning technology consultant at Caterpillar Inc., As a result of architecting a robust learning ecosystem , Caterpillar’s Global Dealer Learning (GDL) achieved streamlined metrics through the learning ecosystem and provided on-time data analytics. Define metrics with outcomes in mind.

Useless vs. Useful Learning Data

Axonify

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. Here’s what JD had to say about learning metrics and how to tie learning to bottom-line business results. What are the top ten learning metrics you can pull from a typical LMS? A traditional LMS doesn’t offer effective ways of tracking knowledge growth over time, or correlating training activity to real-world performance.

3 Shocking Facts About Knowledge Retention

Docebo

Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. It can be helpful for the manager and the trainee to discuss their respective vision for the role, define successful performance, goals and identify necessary resources. Support Technology with Best Practices.

Recommended Learning Systems

eLearning 24-7

On the administration side, continues to be well done, but some metric data needs to be improved. Plays well in Enterprise, mid-market, SMB/SME on the employee side, and on B2B external including training consultants/trainers too. I’d like to see more on the administration side, and while the system is top tier, to me it is still missing some data visualization tied to extensive metric data. Metric wise, extremely well done. Metrics needs some upgrading.

ROI and L&D: What Trainers Need to Know About Operational Results

Bottom-Line Performance

But the entire purpose of L&D is to support the goals and strategy of a business. The business does not exist in support of L&D. For a training professional or a “performance consultant” to design and develop solutions capable of producing business impact, they need a basic understanding of what it takes to run a profitable business and how a solution might support growth strategies.

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Measurement?

Clark Quinn

However, I did still think that any formal interventions, whether courses, performance support, or even specific social initiatives should be measured. I mean, if you’re doing performance consulting, there should be a gap you’re trying to address or why are you bothering? If there is a gap, you have a natural metric. Sorry for the lack of posts this week; Monday was shot while I migrated my old machine to a new one (yay)!

Using Learning Scorecards to Show Impact and Action

Performitiv

A scorecard is summary information about your learning operation and programs for the purpose of discussing performance with learning leaders and learning stakeholders. Scorecards are comprised of key performance indicators (KPIs). A KPI is a measurable value to understand performance toward objectives. Examples of balance: – Program – performance of the L&D itself. – Manager Support Rating.