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In the last couple of years, performance improvement has become a key focus area for organizations across the world. To maintain a competitive advantage and increase their company’s market share, business leaders are increasingly investing in performance consulting. But, what exactly is performance consulting? What is performance consulting? Why is performance consulting important? Who are performance consultants? MORE
AGILE Discovery & Consulting EPSS Performer Support Sustained Capability Technology Enterprise system training EPS intentional design moments of need performance support sustained capability Trolling through my networking groups on LinkedIn yesterday, a post caught my eye where an individual was lamenting how the disjointedness of running disparate systems compromised effective and efficient operations. MORE
AGILE Change Leadership Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability Technology EPS extended blend holistic discovery performance paradigm point of work sustainability MORE
As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. Front-end analysis is actually part of the Human Performance Technology (HPT) model, which is a systematic approach to improving productivity and competence. The Human Performance Technology Model. MORE
Towards the end of 2019, David James spoke with Nigel Harrison , published author and renowned expert in Performance Consulting, on The Learning & Development Podcast. Performance Consulting Doesn’t Make the Assumption That Learning or Training is the Solution. MORE
In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. Some problems can come from a lack of clear communication of goals, or incentives misaligned with desired performance. Checklists have been used robustly to support performing all the steps. MORE
Continuous Learning Discovery & Consulting Micro-Learning Performance Support Sustained Capability intentional design performance support Self-Directed LearningThere is no shortage of new innovation we seek to implement in our L&D discipline, and Micro-Learning is one of the most recent. Depending upon how one chooses to integrate "Micro-Anything", the results can range from truly innovative solutions to merely applying more lipstick on the training pig. MORE
Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities. MORE
This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support. MORE
Consulting is a business of helping other businesses, organizations, and individuals improve their implementations of certain goals by providing expert solutions or advice. Expert opinions or consultations have always been in demand in all kinds of domains. Consultation marketplace . MORE
The post 9 WAYS TO SUPPORT LEARNERS THROUGH THEIR MOBILE DEVICES appeared first on Learnnovators. Learning Consulting M-Learning Blog Blogs Communities of Practices Content Distributed Practice e-learning eLearning Formal Training Job Aids L&D Learning Learning & Development Learnnovators micro learning Mobile Learning Mobile Technologies Performance Performance Support Personal Protective Equipment PPE Quiz Quizzes Retrieval Practice Srividya Kumar Training Wiki Wikis MORE
Discovery & Consulting EPSS Learning @ the Point of Work Learning Ecosystems Performer Support Sustained Capability learning @ point of work learning continuum LinkedIn performance support performer supportWhen Einstein defined insanity as “Continuing to do what we’ve always done and expecting different results”, he was on the money. MORE
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces. MORE
I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. MORE
The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. MORE
EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capabilityWhat follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. MORE
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go. MORE
We have been placed into a box that can be a real challenge to get out of, especially when it comes to moving into more of a performance consulting type of role. So…what is Performance Consulting, anyway? Here is an illustration to help clarify the concept of performance consulting. This provides an excellent opportunity to consult and partner with those types of clients to look at all of these environmental and motivational factors. MORE
I have been pondering on the topic-Performance Improvement. For those reasons, it greatly motivates me to witness this transition from a conventional training mindset to that of a performance improvement mindset. More often than not, organizations seeking to solve a performance issue resort to Training as a solution without analyzing the nature of the problem. Here’s where Performance Improvement, also referred to as Human Performance Improvement (HPI) , comes into play. MORE
My radicalization around the pursuit of Performance Support and formal Performance Consulting training happened in 2004, and during that time I’ve acquired several books that I consider required reading. I’ve pulled these together on a single page and have each book linked to the associated page at Amazon.com if you would like to read content […]. Continuous Learning MORE
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort. MORE
If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work MORE
70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained CapabilityWhat if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? MORE
Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. At its core, it depends on how integrated training, support, curation, and the like are in the actual work environment for real people.* The “performance” part of the name is especially important, since performance support is often missing from L&D. MORE
Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded. MORE
Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work. What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments Performance Support Performer Support Technology Tin Can xAPI EPS EPSS performance support MORE
70:20:10 Continuous Learning Discovery & Consulting DPS Learning Performance Assessment Learning Performance Ecosystem Point of Work Assessment #Pointofwork #PWA #performancesupportThe continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical? MORE
With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. Discovery & Consulting EPSS Learning Ecosystems Performer Support ADDIE learning ecosystem learning environments LinkedIn performance support work context workflow mapping MORE
As a consequence of my previous post and the commented revelation, I checked out the Robinsons’ Performance Consulting. What I was talking about was how learning & development groups should be looking not only to courses, but also performance support and social media as components of potential solutions to organizational needs. There’re also some end chapters on being a successful consultant that could be valuable to practitioners as well. MORE
EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capabilityWhat follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. MORE
This mission… should you choose to accept it…is to seek out individuals possessing the expertise of a performance consultant. 70:20:10 AGILE Continuous Learning Discovery & Consulting Learning @ the Point of Work Learning Ecosystems Micro-Learning Performance Assessments Performer Support Sustained Capability Technology discovery performance diagnostic moments of need performance support Point-of-Work MORE
Question: If flawed performance was a jet airliner with a broken engine how far would it fly? And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions.after they find the black box. Discovery & Consulting Learning Readiness Assessment Discovery embedded performer support EPS EPSS performance consulting MORE
In thinking about L&D needs to shift to accommodate this new day and age, I started thinking from the perspective of why the term Learning & Development (let alone Training & Development) bothered me, and it’s because I believe we need to shift from thinking about learning to think about performance. Even learning & development isn’t enough; we need to focus on developing individual and team skills and contributions, but where does performance support fit? MORE
Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact? When the customer asked about one celebrity or another, the beauty associates consulted their mobile phones. MORE
Towards the end of 2019, David James spoke with Nigel Harrison , published author and renowned expert in Performance Consulting, on The Learning & Development Podcast. Performance Consulting Doesn’t Make the Assumption That Learning or Training is the Solution. MORE
This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support. MORE
70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained CapabilityWhat if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? MORE
Infopro Learning
FEBRUARY 9, 2017
In the last couple of years, performance improvement has become a key focus area for organizations across the world. To maintain a competitive advantage and increase their company’s market share, business leaders are increasingly investing in performance consulting. But, what exactly is performance consulting? What is performance consulting? Why is performance consulting important? Who are performance consultants?
Living in Learning
JUNE 6, 2016
EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capabilityWhat follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline.
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Living in Learning
JUNE 6, 2016
EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capabilityWhat follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline.
Experiencing eLearning
MAY 29, 2018
This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.
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PA G E 1 0 3 Define the performance goals and. experiences that support and enable change in service. Define the performance goals and barriers. performance goals and any barriers that need to be. support staff from around the world. needed to support that process.
Living in Learning
JANUARY 23, 2018
Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work. What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments Performance Support Performer Support Technology Tin Can xAPI EPS EPSS performance support
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Living in Learning
AUGUST 5, 2013
The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem.
Integrated Learnings
MARCH 28, 2012
We have been placed into a box that can be a real challenge to get out of, especially when it comes to moving into more of a performance consulting type of role. So…what is Performance Consulting, anyway? Here is an illustration to help clarify the concept of performance consulting. This provides an excellent opportunity to consult and partner with those types of clients to look at all of these environmental and motivational factors.
Living in Learning
NOVEMBER 4, 2014
My radicalization around the pursuit of Performance Support and formal Performance Consulting training happened in 2004, and during that time I’ve acquired several books that I consider required reading. I’ve pulled these together on a single page and have each book linked to the associated page at Amazon.com if you would like to read content […]. Continuous Learning
Living in Learning
JANUARY 3, 2015
Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded.
Living in Learning
MARCH 15, 2018
If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work
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Living in Learning
JUNE 29, 2015
AGILE Change Leadership Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability Technology EPS extended blend holistic discovery performance paradigm point of work sustainability
looop
SEPTEMBER 30, 2020
Towards the end of 2019, David James spoke with Nigel Harrison , published author and renowned expert in Performance Consulting, on The Learning & Development Podcast. Performance Consulting Doesn’t Make the Assumption That Learning or Training is the Solution.
looop
SEPTEMBER 30, 2020
Towards the end of 2019, David James spoke with Nigel Harrison , published author and renowned expert in Performance Consulting, on The Learning & Development Podcast. Performance Consulting Doesn’t Make the Assumption That Learning or Training is the Solution.
Living in Learning
JULY 23, 2018
70:20:10 Continuous Learning Discovery & Consulting DPS Learning Performance Assessment Learning Performance Ecosystem Point of Work Assessment #Pointofwork #PWA #performancesupportThe continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?
Living in Learning
APRIL 28, 2017
Continuous Learning Discovery & Consulting Micro-Learning Performance Support Sustained Capability intentional design performance support Self-Directed LearningThere is no shortage of new innovation we seek to implement in our L&D discipline, and Micro-Learning is one of the most recent. Depending upon how one chooses to integrate "Micro-Anything", the results can range from truly innovative solutions to merely applying more lipstick on the training pig.
Clark Quinn
APRIL 22, 2013
As a consequence of my previous post and the commented revelation, I checked out the Robinsons’ Performance Consulting. What I was talking about was how learning & development groups should be looking not only to courses, but also performance support and social media as components of potential solutions to organizational needs. There’re also some end chapters on being a successful consultant that could be valuable to practitioners as well.
Living in Learning
AUGUST 19, 2012
With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. Discovery & Consulting EPSS Learning Ecosystems Performer Support ADDIE learning ecosystem learning environments LinkedIn performance support work context workflow mapping
Living in Learning
OCTOBER 9, 2012
Discovery & Consulting EPSS Learning @ the Point of Work Learning Ecosystems Performer Support Sustained Capability learning @ point of work learning continuum LinkedIn performance support performer supportWhen Einstein defined insanity as “Continuing to do what we’ve always done and expecting different results”, he was on the money.
Learnnovators
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go.
Pinlearn
MARCH 4, 2021
Consulting is a business of helping other businesses, organizations, and individuals improve their implementations of certain goals by providing expert solutions or advice. Expert opinions or consultations have always been in demand in all kinds of domains. Consultation marketplace .
Living in Learning
APRIL 7, 2014
Question: If flawed performance was a jet airliner with a broken engine how far would it fly? And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions.after they find the black box. Discovery & Consulting Learning Readiness Assessment Discovery embedded performer support EPS EPSS performance consulting
Living in Learning
MAY 25, 2017
This mission… should you choose to accept it…is to seek out individuals possessing the expertise of a performance consultant. 70:20:10 AGILE Continuous Learning Discovery & Consulting Learning @ the Point of Work Learning Ecosystems Micro-Learning Performance Assessments Performer Support Sustained Capability Technology discovery performance diagnostic moments of need performance support Point-of-Work
Clark Quinn
NOVEMBER 5, 2013
In thinking about L&D needs to shift to accommodate this new day and age, I started thinking from the perspective of why the term Learning & Development (let alone Training & Development) bothered me, and it’s because I believe we need to shift from thinking about learning to think about performance. Even learning & development isn’t enough; we need to focus on developing individual and team skills and contributions, but where does performance support fit?
Bottom-Line Performance
JUNE 25, 2013
Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities.
Living in Learning
JULY 13, 2016
70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained CapabilityWhat if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different?
Living in Learning
JULY 13, 2016
70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained CapabilityWhat if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different?
Infopro Learning
AUGUST 21, 2015
I have been pondering on the topic-Performance Improvement. For those reasons, it greatly motivates me to witness this transition from a conventional training mindset to that of a performance improvement mindset. More often than not, organizations seeking to solve a performance issue resort to Training as a solution without analyzing the nature of the problem. Here’s where Performance Improvement, also referred to as Human Performance Improvement (HPI) , comes into play.
Living in Learning
OCTOBER 9, 2014
AGILE Discovery & Consulting EPSS Performer Support Sustained Capability Technology Enterprise system training EPS intentional design moments of need performance support sustained capability Trolling through my networking groups on LinkedIn yesterday, a post caught my eye where an individual was lamenting how the disjointedness of running disparate systems compromised effective and efficient operations.
Learnnovators
JUNE 28, 2014
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.
Allison Rossett
MAY 23, 2013
Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact? When the customer asked about one celebrity or another, the beauty associates consulted their mobile phones.
Association eLearning
SEPTEMBER 13, 2017
Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. At its core, it depends on how integrated training, support, curation, and the like are in the actual work environment for real people.* The “performance” part of the name is especially important, since performance support is often missing from L&D.
Dashe & Thomson
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.
Litmos
MARCH 12, 2019
In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. Some problems can come from a lack of clear communication of goals, or incentives misaligned with desired performance. Checklists have been used robustly to support performing all the steps.
Living in Learning
AUGUST 21, 2014
I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience.
Dashe & Thomson
JULY 25, 2012
As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. Front-end analysis is actually part of the Human Performance Technology (HPT) model, which is a systematic approach to improving productivity and competence. The Human Performance Technology Model.
Learnnovators
JULY 21, 2017
The post 9 WAYS TO SUPPORT LEARNERS THROUGH THEIR MOBILE DEVICES appeared first on Learnnovators. Learning Consulting M-Learning Blog Blogs Communities of Practices Content Distributed Practice e-learning eLearning Formal Training Job Aids L&D Learning Learning & Development Learnnovators micro learning Mobile Learning Mobile Technologies Performance Performance Support Personal Protective Equipment PPE Quiz Quizzes Retrieval Practice Srividya Kumar Training Wiki Wikis
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