Media Options for Conversation-Driven eLearning

Experiencing eLearning

Rather than delivering eLearning content as a lecture, you can explain it through conversations. It’s possible to use conversations even with a low budget. In the past, I’ve created conversation-driven eLearning with video, animation, and photos.

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How To Customize Camtasia Conversation Scenarios in 5 Minutes

eLearning Brothers

The other is a conversational scenario that shows two characters talking to one another. The conversational scenarios can be a great way to demonstrate a sales interaction, an in-office protocol, or a friendly discussion. Customizing them is easy.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. But which customer metrics matter most?

How to Increase Conversions and Maximize Course Sales

LearnDash

Maximizing customer conversion rates for your LearnDash courses has never been so easy! The video above goes into the details for this process, but at a high-level it is as follows: Create your WooCommerce product. You don’t own the platform nor the customer data.

Sales Onboarding Certifications for Better Customer Conversations

Allego

In the same way, you don’t want to wait until after sales onboarding when a new batch of reps are already out in the field putting up low win rates and discounting heavily before you assess their ability to handle key components of customer conversations.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

Custom 141

Speak Up with Lectora Conversational Scenarios

eLearning Brothers

As acclaimed journalist and science fiction writer Cory Doctorow once said, “Conversation is king.” Our conversational scenarios have the advantage of putting a human face on things, enacting a potentially true-to-life interpersonal situation relevant to the training topic.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Quip: conversations

Clark Quinn

Conversations are the engine of business. How many problems are solved by saying “go talk to <so-and-so>&# , or ideas sparked by conversations around the water cooler? How many times has a chance conversation ended up leading to a new product, service, acquisition, or more? The conversations can be of many types: with co-workers, managers, subordinates, customers, stakeholders. The important work is done in conversations.

Best Content Authoring Tools for Flash to HTML5 Conversion

Hurix Digital

Discontinuation of Flash after 2020 and the proliferation of mobile phones make Flash to HTML5 conversion the need of the hour. Articulate Storyline is undoubtedly the best in class when it comes to Flash to HTML5 conversion. Lectora Inspire Conversion Suite.

Conversation with Jane Bozarth

Kapp Notes

And often facilitates the twitter chat of learning professionals #lrnchat Here is some of our latest conversational snippets. My publisher really went all out with production on this one. The other day I had a chance to ask my friend Jane Bozarth a few questions as we caught up.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

Custom 203

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Our Product launch framework. Turn Product Knowledge Into Pre-work.

Using Videos for Conversational Marketing

mysimpleshow

Exploring the nature of conversational marketing At the heart lies the customer’s experience and convenience. Chatbots can become your best friend to ensure your customer’s issues are addressed immediately and answers are provided 24/7.

Off-The-Shelf Vs. Custom Flash-To-HTML5 Conversion

TraCorp

With Flash-based e-learning development a thing of the past, our production team spends much of the present coaching organizations through the Flash-to-HTML5 conversion process. HTML 5 Flash HTML 5 conversionIf you’re new to this idea, there’s one basic fact you need to know: Most browsers today don’t support Flash—and Flash isn’t compatible with mobile technology—rendering existing Flash-based training assets inaccessible […].

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?

How to Identify Customer Types and Resolve Complaints

KnowledgeCity

For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.” Being confronted by a difficult or unhappy customer is not pleasant. The Types of Customers You Could Encounter.

Make Reading Accessible To All With Our Ebook Conversion Services

Magic EdTech

EBooks technically means digitally available books but through EPUB3 conversion, it can be changed into ‘enhanced eBooks’ also known as Interactive Digital Books. The interactive eBook creator (EPUB3 Converter) enables the customization of eBooks to suit their reading and learning style. .

eBook 60

A Conversation with Stephanie Nadda

Kapp Notes

Here is our conversation about learning technologies and her new partnership with Exult. Nadda: In my work I have always appreciated good vendors who partnered with me to deliver excellent customer service and innovative solutions. Can you tell me a little about that product?

A Conversation with Álvaro Mas of Hooptap

Kapp Notes

The other day, I had a wonderful Skype conversation with Álvaro Mas, business developer at Hooptap. He showed me an interesting product to help gamify learning. Here is some of that interesting conversation. A pleasant working atmosphere can help make employees more productive.

Time for Training? 11 Rules for a Better Product Launch

Bottom-Line Performance

Launching a product? The following is an excerpt from Nancy’s Harkness’ new white paper: Learning Solutions and Your Product Launch: The Secret to Success. There are as many ways to learn about a new product as there are new products!

A Conversation with John Deligiannis of mLevel

Kapp Notes

The other day I had a great conversation with John Deligiannis. Can you give me an example of a how a customer has used mLevel? Our customers have found quite a bit of success using mLevel to train their sales force, both on product knowledge as well as sales process.

A Conversation with Duncan Lennox

Kapp Notes

Here is part of our conversation. What do you do, how long have you been around and what is your primary product? Our customers continuously remark how much their reps love Qstream.

A Conversation with Sharon Boller

Kapp Notes

Sharon is President and Chief Product Officer of Bottom Line Performance. Here is part of our conversation. What do you do, how long have you been around and what is your primary product? We also design and develop custom game-based solutions.

A Conversation with Brandon Carson

Kapp Notes

They shape what some refer to as the digital transformation that’s revolutionizing every aspect of business, work processes, and the products and services that are being created and transformed. Brandon Carson.

Improving Productivity with Integrations

Coassemble

According to Gallup , teams with higher employee engagement rates are 21% more productive. When a new user is enrolled in your workspace, they could automatically be added to a Slack channel for peer-to-peer social conversations around their training. What Are Integrations?

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

Custom 117

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.

SAP 56

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

The Year in Productivity

Vitalyst

And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.