Not Everyone is a Social Customer | Social Learning Blog
Dashe & Thomson
FEBRUARY 10, 2011
He declares: “It is time for companies to grow up, and that rather than calling their customers ‘social’ and focusing on tools that are mostly meant for private conversations, they begin to build trusted relationships through their own channels and tools, and follow a business – not bozo – logic. Jim: Glad you found the post helpful, Jeff!
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