AUGUST 26, 2008
Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. Thatâ€™s how we use Google and corporate wikis and instant messenger. Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. I would say that they come closer to knowledge management than performance support.