Performance Support

Clark Quinn

That’s how we use Google and corporate wikis and instant messenger. Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. He later asks: Overall, what are corporate blogs, feeds, aggregators, wikis, mash-ups, locator systems, collaboration environments, and widgets, if not performance support?

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning.

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